Hello,
I have a question regarding using Recovery Manager on a virus-infected HP Notebook running 64-bit Windows 7. I've searched this forum for a thread on this particular, but have found none, and have done on-line searches and perused the HP support pages regarding Recovery Manager, but have found no answers to my particular questions; hence, this thread.
The computer has been infected with malware that the Norton Internet Security and Norton Power Remover cannot fully eradicate (apparently if this were a 32-bit machine, this virus would have been taken care of fully, according to the technical write-up at the Norton/Symantec site). There is not much on the computer that needs to be saved, so it seems the best strategy is to do a factory-fresh re-installation of the machine using Recovery Manager.
The laptop comes with a recovery partition and the Recovery Manager software that can reinstall to factory settings from this partition as well as create a one-time set of recovery/bootable disks for this machine. Unfortunately, these disks were not created when the computer was new/uninfected. I'm doing this for a family member's machine, and I was not aware of this fact until this infection problem arose (being a Mac user, I assumed that every machine comes with bootable installation/recovery disks), so please don't bother casting any judgement stones in this regard.
I'm not sure what the best way of going forward is because of the following unanswered questions I have:
1) Can the Recovery Manager (a Cyberlink product) do a "factory fresh" re-installation more than once?
If not, then I should create the one-time set of bootable recovery disks before attempting this; however, this leads to my second question:
2) Will creating the bootable recovery disks from the infected computer, albeit from the hopefully clean and secure recovery partition, possibly result in infected disks? Answers to this that I have seen elsewhere are mixed.
Any insight provided on these matters would be much appreciated.
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