Hey this thing happens to me today for resolving the problem I call the Apple care and finally I got the problem resolved. I will suggest you that if you are using the case # 140725683, then you can ask them for resolving your problem. I think that Probably you have mac OS 10.6.1. if yes then you can also follow the following steps as:
- At first you need to shut the Mac off.
- After this wait 30 seconds and then place your left index finger on the left shift button.
- And then restart the Mac with your right hand.
- In this stage allow the Mac to boot up completely.
- And then you will need to sign in again.
- When your Mac boot up, at that time your presets will be gone.
- If yes then don’t worry about it and wait again till it boot up again.
- After the booting finished then try to delete the trash.
- Again shut the Mac off.
- And wait till the 30 seconds again and when it starts at that time your presets should be present.
- And then put some data which you not need in the trash and then trash it.
- It should be gone.
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