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Thread: Help and Support Center doesn't works

  1. #1
    Join Date
    Sep 2009
    Posts
    4

    Help and Support Center doesn't works

    Here is my problem:

    Cannot display the page
    The page you are trying to view cannot be displayed. This may be because:
    If you are trying to view this content over the network, there may be network congestion or a problem with your connection.
    There might be an error in the page's address.
    The page might not be available.
    Please check your network connection or try another page.

    The message that you see above appears whenever I open the Help and Support Center. My network connection works fine ,, I therefore request your assistance , please advice. Thank you in advance .

    My system:
    Acer 9412 laptop, XP SP3 Home Edition
    Intel Core Duo T2250
    NVIDIA GeForce 7300 256MB dedicated
    HDD 120GB
    2GB DDR2 ram

  2. #2
    Join Date
    Apr 2008
    Posts
    3,522

    Re: Help and Support Center doesn't works

    Hello,

    Its happening may be because your system registry has been modified or even because of deleted system files , either by software or a virus cleaner.

    First Do a virus scan. Restore Windows to a date before this problem. Press the keys ALT+F10 or select Acer eRecovery Management from the top of Empowering Technology tools to start. Select the Restore button. Select the backup point from which you want to restore.

  3. #3
    Join Date
    Jan 2008
    Posts
    3,388

    Re: Help and Support Center doesn't works

    Hello,

    Try following:

    • Click Start, click Run, type regedit and click OK. Locate the following registry key in the registry:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Helpctr.exe

    • If this registry key does not exist registry, click the right mouse button on the sub-registry key Next, click New, click Key, type Helpctr.exe and then press ENTER:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths

    • In the left pane, click Helpctr.exe in the right pane, click the right mouse button(default), click Change in the Value data box, type C:\WINDOWS\PCHealth\HelpCtr\Binaries\Helpctr.exe and then click OK.
    • Quit Registry Editor and restart your computer.


    Source: microsoft.com

  4. #4
    Join Date
    Oct 2008
    Posts
    170

    Re: Help and Support Center doesn't works

    Do you have CCleaner? download it from here Download CCleaner
    After installing it and repair your registry values , If it doesn't works then you can also repair Windows with the Installation CD of windows xp, or perform a clean install.

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