Hi guys,
I am newly started on this forum and have seen a similar problem to my own although this is slightly different as my computer will not start up at all now.
I hadnt been online on my laptop for a couple of days and today when I went to switch it off I noticed it was installing updates. Now when I try to switch on the first time it stays forever (i.e. 15 minutes) on the black screen with loading picture that you get when windows begins so i take out the battery and then replace. After this i turn on and it goes to startup repair, i follow instructions and all tests return test sucessful error 0x0. The problem according to it is 'a patch is preventing the system from starting. An update to the system was installed prior to the startup failure'
Next it tells me to go through system restore which i do only for nothing to happen when it restarts it is back to square one so as before i take the battery out start again and the same sequence of events occurs.
There is no new software installed today and i did not switch off before the updates stopped so im not too sure what to do. Any help would be greatly appreciated.
thanks
Alice
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