Windows Update Crashes Windows Explorer

[Orton]

Hi i am using windows and am having some serious problem with my computer. Whenever i am trying install an application or trying to run Windows Update from IE, the windows explorer session gets crash and stop responding.

Do you have any suggestion for this ?

[MrChris-]

According to Microsoft this problem may be related to a configuration change in the Customer Experience Improvement Program (CEIP) client.Any process that calls WinSqmStartSession in ntdll.dll will start crashing when MachineThrottling is enabled in the registry, which seems to happen as a result of CEIP running.

So to fix this, try this steps:-


1. Click Start - search for regedit and click the regedit icon.

2. From the leftpane, navigate to

[HKEY_LOCAL_MACHINE\Software\Microsoft\SQMClient\Windows\DisabledSessions]

HKEY_LOCAL_MACHINE
\Software
\Microsoft
\SQMClient
\Windows
\DisabledSessions

In the rightpane, locate the keyword “MachineThrottling” and delete or rename the entry to fix the issue.

3. Reboot the computer. This should fix the problem.
Hope, it helps you..

[Dr. V]

You can even do it with command prompt. This script simply removes the configuration change, and will prevent future CEIP related crashes.So follow this steps:-

• Click on Windows 7 Start orb and type Command in start menu search field.
  
  
• From the list select and right-click Command Prompt and select Run as administrator(This will give you an elevated command prompt).
  
  
• When the Command Prompt window opens pate the following code:
  
  reg delete HKLM\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions /va /f
  
  
• Press Enter to run the command and you should see “The operation completed successfully”.
  
  
• If you see “ERROR: Access is denied”, please make sure you followed second step
  
  
• Close the command processor window.

[O'Brian]

Thanks for sharing this useful info. Its really gonna veru helpful for windows 7 users because Windows 7 is still in Beta and this is a known bug in Windows 7 caused by the Software Quality Management client.