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Thread: Windows Vista Error COM Surrogate has stopped working

  1. #1
    Join Date
    Oct 2008
    Posts
    36

    Windows Vista Error COM Surrogate has stopped working

    Hello,

    Till yesterday my Vista was working awesome but now Whenever I open a folder with videos there is an error message: COM Surrogate has stopped working. Of course I have done some research and none of the proposed methods has worked.

    Thank you in advance and good night

  2. #2
    Join Date
    Mar 2008
    Posts
    429

    Re: Windows Vista Error COM Surrogate has stopped working

    Hi, search the file and renames the NeVideo.ax in NeVideo.ax.bak for example, and a test (reboot your PC if necessary)!

    Otherwise updating codecs with K-Lite Codec Full Pack

  3. #3
    Join Date
    Dec 2008
    Posts
    1,108

    Re: Windows Vista Error COM Surrogate has stopped working

    • If you are using DivX, you should be upgraded to the very latest version (6.5+)
    • If you are using Nero, you can try upgrading to the latest version (7.7.5.1+)
    • If you’ve upgraded Nero and Divx and still have the problem, you can try renaming the file C:\Program Files\Common Files\Ahead\DSFilter\NeVideo.ax to NeVideo.ax.bak. You may also need to rename NeVideoHD.ax to NeVideoHD.bak
    • This will break Nero Showtime, however.
    The difference between stupidity and genius is that genius has its limits. - Albert Einstein

    What we think, we become (Please don't think you are a superhero and don't try to fly)

    "SUCCESS IS NOT A DESTINATION , IT'S A JOURNEY"

  4. #4
    Join Date
    Mar 2008
    Posts
    198

    Re: Windows Vista Error COM Surrogate has stopped working


  5. #5
    Join Date
    Oct 2008
    Posts
    36

    Re: Windows Vista Error COM Surrogate has stopped working

    Quote Originally Posted by darshit View Post
    Hi, search the file and renames the NeVideo.ax in NeVideo.ax.bak for example, and a test (reboot your PC if necessary)!

    Otherwise updating codecs with K-Lite Codec Full Pack
    Thank you it works, right now I do not know what has resolved the problem (the update of K-Lite Codec Full Pack or made to rename the file NeVideo.ax)?
    Again thank you.

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