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Thread: Setup cannot remove the older version of Microsoft Office Pro 2010

  1. #1
    Join Date
    Sep 2005
    Posts
    87

    Setup cannot remove the older version of Microsoft Office Pro 2010

    I’m having a Windows 7 Ultimate 64bit laptop that was running with Office 2007 32bit. Yesterday I downloaded Office Pro 2010 32bit and thought to upgrade my office. I ran the setup and choose upgrade from the menu so that it will remove earlier version and install Office 2010. But there seems to be some problem, seems like the installation wizard is unable to remove office 2007 and hence unable to install 2010. When I tried removing the same manually, it wont me to do that from control panel as well. Can anyone please suggest me some fix here ?

    For your instance, if you need the error log, here it is:
    Microsoft Office Professional Plus 2010 setup did not complete successfully.
    We are sorry for the inconvenience.

    Problem signature
    Problem Event Name: Office12Setup
    Problem Signature 01: {91140000-0011-0000-0000-0000000FF1CE}
    Problem Signature 02: 14.0.4763.1000
    Problem Signature 03: UnpublishPatchARPMachine
    Problem Signature 04: 1603
    Problem Signature 05: 0x1714
    Problem Signature 06: Error 1714. Setup cannot remove the older version of
    Microsoft Office Professional Plus 2010. Contact
    Problem Signature 07: X
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Extra information about the problem
    LCID: 1033
    Bucket ID: 1116956317

  2. #2
    Join Date
    Sep 2004
    Posts
    148

    Re: Setup cannot remove the older version of Microsoft Office Pro 2010

    I there would be some conflict between registry keys that is prevent to remove 2007 and installing 2010. Well what I can suggest you at this moment is to check out this KB Article http://support.microsoft.com/kb/928218/en-us and follow the various steps provided for uninstallation process. That could surely help you.

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