Results 1 to 5 of 5

Thread: How much time does Sony Service center takes to fix a dvd of laptop

  1. #1
    Join Date
    May 2014
    Posts
    35

    How much time does Sony Service center takes to fix a dvd of laptop

    I bought a Sony vaio laptop in the month of July 2014. It is under warranty. When I take he laptop to the service center the technician there told that it is out of warranty as he is not able to find the serial key on Sony site. The serial number of laptop was printed on the bill and still he said he is unable to see that. I gave my laptop three days back and today I got call that they will take another 4 days to add a new part. I mailed to Sony. They had not given any feedback. Can anyone tell me how much time does a authorize Sony Service Center need to fix a optical drive. I had given the laptop to Malad East center Krish Electronics.

  2. #2
    Join Date
    May 2011
    Posts
    1,863

    Re: How much time does Sony Service center takes to fix a dvd of laptop

    That is was bad actually. You must drop a email to the service head of Sony regarding the issue. I think the Service Center is taking too long time. The best thing you can do is call the customer care and ask them about the problem. And if they says that they are going to take weeks to fix a optical drive then you cannot do anything. You have to wait. For the service thing you can also directly launch a complain on the Sony site regarding the warranty issue. They will send you instant feedback.

  3. #3
    Join Date
    May 2011
    Posts
    1,433

    Re: How much time does Sony Service center takes to fix a dvd of laptop

    Yes call on the costume care and ask them why the service center is taking so long time. They will give you proper answer. Sometime it happens that they don't have a part and they order and wait for the delivery. If that is the issue then you have to wait. While sometime the service center people are lazy. I had been to the Malad East Service center they have poor support. The technician there behave rudely for laptop services.I had also launched a complain long back but never got a feedback on it.

  4. #4
    Join Date
    Jan 2015
    Posts
    3

    Re: How much time does Sony Service center takes to fix a dvd of laptop

    I think it will not take a long time because company on provide on site services for their customers....

  5. #5
    Join Date
    Feb 2015
    Posts
    3

    Re: How much time does Sony Service center takes to fix a dvd of laptop

    Depending upon the model of the laptop; the service centers don't always have ALL the parts on hand and have to order the parts from their suppliers. With that said.... you expect they would advise you what parts are needed, when to expect the laptop and whether the repairs are on hold until the parts arrive. That would be good customer service...... Since they service center is not keeping you informed; you need to be proactive and call them every few days until they give you a satisfactory answer and date of repair.

Similar Threads

  1. Replies: 5
    Last Post: 05-07-2013, 10:34 AM
  2. Replies: 7
    Last Post: 03-01-2012, 10:17 PM
  3. Toshiba laptop service center
    By Cavan in forum Portable Devices
    Replies: 3
    Last Post: 12-03-2009, 10:22 AM
  4. My laptop takes long time to startup
    By Gian in forum Portable Devices
    Replies: 4
    Last Post: 14-08-2008, 05:39 PM
  5. Laptop takes alot of time to shut down.
    By Blaise in forum Portable Devices
    Replies: 3
    Last Post: 31-07-2008, 06:06 PM

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Page generated in 1,674,950,265.42591 seconds with 17 queries