Cannot connect Xbox on network

[Bertus]

Hello people,

I was trying to connect my Xbox, but cannot get the xbox to connect. Please help me with this. Any ideas or tricks appreciated.

Thank you in advance.

[Milton.J]

In many cases, restarting your modem, router, and other equipment (also called "power-cycling") can fix the problem. This involves turning each piece of equipment off and back on in sequence. If you haven't done that already, give it a try now.

• To restart your network equipment:
• Turn off your console and your network equipment. If your equipment doesn't have a power button, disconnect it from power.
• Wait three minutes.
• Turn on the first piece of equipment from the wall, usually the modem. Wait for the modem to fully come online (a few minutes is a safe bet), indicated by lights on the front of the modem.
• If there's another piece of equipment after that one (for example, a router), turn it on, and wait for it to come online (a few more minutes).
• Repeat step 4 for any additional equipment.
• Turn on your console.
• In the Xbox Dashboard, go to My Xbox and open System Settings.
• Select Network Settings, Test Xbox LIVE Connection.

[Spyrus]

Verify your static IP settings
If you must use a manually-defined IP address on your console, check it to make sure it's correct and doesn't conflict with other devices on your network. You can use a PC on the same network as your console to help determine the right address.

To obtain your PC's IP settings:

1. Click Start, Run, then type CMD and press Enter.
2. At the command prompt, type IPCONFIG and press Enter.
3. Find the section for your network connection (for example, "Local Area Connection" or "Wireless Network Connection"). Write down the numbers for the following:
   
   • IP Address (or IPv4 Address)
   • Subnet Mask
   • Default Gateway
4. Think of a new IP address for your console and write it down. An easy way to pick an address is add 1 to the last number of your PC's IP address. For example, if your PC's IP address is 192.168.1.8, choose 192.168.1.9 for your console.
5. If the address is taken by another device on your network, just choose another IP address.

Have a look at this: http://support.microsoft.com/kb/908885

[Snake08]

Check your router's MAC filtering settings
To get your console's MAC address:

1. In the Xbox Dashboard, go to My Xbox and open System Settings.
2. Select Network Settings, Configure Network.
3. On the Additional Settings tab, select Advanced Settings, then select Alternate MAC Address.
4. Your MAC address is in one of two places:
   
   • If you're connected to your network with an Ethernet cable, write down the 12 letters and numbers under Wired MAC Address.
   • If you're connected to a wireless network, select Wireless Information, then write down the 12 letters and numbers after MAC Address.

After you have your console's MAC address, check your router's MAC filtering settings. Usually, you can get this information from your router configuration web page, which is supplied by your router manufacturer.