Error 815 using dial-up connection

[Tahseen Shahzad]

Hi,
I cannot connect to the internet because of error 815, error 815 description :The broadband network connection could not be established on your computer because the remote server is not responding. This could be caused by an invalid value for the 'Service Name' field for this connection. Please contact your Internet Service Provider and inquire about the correct value for this field and update it in the Connection Properties.

There is no problem in my internet connection as there is no such error when connected Windows Xp versions but no connection in windows vista.

Please help.

[Zachary]

Error code 815
this is when you have a broadband connection and the default connection is dialup.

1. Check if your LAN Connection is enabled
2. Check for dialers
3. Delete Dialers and Select Never Dial a Connection under Connections tab on you Internet Explorer
4. Reboot modem
5. Open Internet Explorer

[Snake08]

Try this

1.Reboot/reset modem
2. Reinstalled the NIC (go to control panel, double click on
SYSTEM icon, while you are in classic view, from top click on
HARDWARE, then click on DEVICE MANAGER, look for
Network Adapter, right click on the name which comes
below network adapter and then UN-Install plz donot try it on
windows 98, 2000,ME, only for xp and Vista)
3. then from the top of Device manager click on Action and then
click on Scan for hardware changes

[Big Fish]

Regarding the error code 815, I suggest contacting ISP to confirm if the username and password is correct.

If the connection can be established by using other device/system, please create a new administrator account on the Windows Vista machine to troubleshoot the issue:

1. Click Start, type user account, and click the User Accounts control panel.

2. In the User Account control panel, click Manager another account.

3. Click Create a new account, type an account name, select Administrator, and then click Create Account.

4. Logoff and logon with the new account and establish the connection to check if the issue persists.

Hope it helps.