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Thread: Cannot uninstall / reinstall / repair WMP 11

  1. #1
    Join Date
    Apr 2004
    Posts
    26

    Cannot uninstall / reinstall / repair WMP 11

    I have a Windows XP computer since the release of this operating system, yes from last 9 years. I keep it updated with all security patches and updates. After so long year finally last week my computer got infected with a virus for the first time. Anyhow I managed to cleanup the computer and make everything working normal like before, except Windows Media Player. It crashes as soon as I launch it.

    So far I’ve tried many things to fix it but nothing works. Finally I thought to re-install the same hoping it will surely fix the problem but when I run the installer, I get the following error message:

    “There is a more recent version of Windows Media Player (11.0.6001.7000) already installed on your computer. It is not possible to use an older installation package (11.0.5721.5146) to install files or to repair your current version of the Player.”

    Any idea what could be the problem and how can I get rid of it?

  2. #2
    Join Date
    Sep 2005
    Posts
    185

    Re: Cannot uninstall / reinstall / repair WMP 11

    If you look up "WMP11.AssocFile.WMA" on http://support.microsoft.com, you'll find probably the best currently publicly available solution in this venue.

  3. #3
    Join Date
    Jul 2004
    Posts
    22

    Re: Cannot uninstall / reinstall / repair WMP 11

    Hey even I am facing a similar problem. In my case if I log in with Admin user account, the system works fine including WMP. And If log with any other user account, the system crashes with this information:

    "Windows Media Player has stopped working"
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: wmplayer.exe
    Application Version: 11.0.6001.7000
    Application Timestamp: 47919356
    Fault Module Name: Indiv01.key
    Fault Module Version: 11.0.6000.6324
    Fault Module Timestamp: 47e66ef0
    Exception Code: c0000005
    Exception Offset: 001016e7
    OS Version: 6.0.6001.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160
    Any help will be appreciated.

  4. #4
    Join Date
    Sep 2004
    Posts
    137

    Re: Cannot uninstall / reinstall / repair WMP 11

    Most probably such problem can occur only when your DRM store is got corrupted and you need to fix it. Just follow the steps provided in this Microsoft KB: http://support.microsoft.com/kb/891664/en-us

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