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Thread: Guideline on Top-up and Recharge by TRAI

  1. #1
    Join Date
    Jun 2008
    Posts
    37

    Guideline on Top-up and Recharge by TRAI

    Guideline on Top-up and Recharge by TRAI from 15th September 2008 and applicable for all cellphone subscribers, new and existing.

    • Subscribers to get full talk time on talk time recharges, barring an administrative fee which shall not exceed Rs.2 per recharge and applicable taxes.
    • Subscribers to automatically get the benefit of straight tariff reductions without any preconditions of any explicit action by the subscriber, for example, sending SMS etc.
    • Customers in existing lifetime plans can migrate to new lifetime plans with lower entry fee without having to make additional payment or recharges.
    • Lifetime customers need not recharge more than once in 6 months for remaining connected
    • Promotional offers to be streamlined.
    • Customers to get key tariff information in vernacular language also at all the retail outlets of the service providers and their franchisees
    • No change in mobile number when subscriber change tariff plans or move from prepaid to postpaid or vice versa.
    • Blackout days (customary/festival days on which free/concessional calls/SMS are not available) limited to a maximum of 5 days in a calendar year.

  2. #2
    Join Date
    Aug 2008
    Posts
    65
    It's still not implemented. On top up recharge provider charging administrative fee more than Rs. 2

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