external hard drive not detected even in device manager

[arnav467]

Hi...I have 1tb wd new hdd. When i connect it to my laptop, its not getting detected.I can hear the soft spinning noise from within the hdd but there is no usb device acknowledgement. Neither i can find my hdd in device manager and my computer explorer. I tried to install the usb drivers also and changed the usb cable also, bt stll my hdd is not detected.. Please help

[ApPy10]

It might be possible that the exclosure could be dead rather than the drive. You can try to get a USB dock or cable and then take out the drive out of the enclosure and try it that way.

[Lincon_W.D]

Hi arnav467,
Based on your post, you may try the steps below:
1) Try to connect the drive through another USB port on your laptop.
2) Try to connect the drive to another computer and see does it react same?
3) Right-Click on the My Computer icon either on your desktop or in the Start Menu and select Manage.
A new window titled Computer Management comes up.
4) Select Storage from the left hand side by clicking it once, then select Disk Management(local) from the right side by double-clicking it. Find your new drive and format it with one large partition.
5) Run the Data Lifeguard Diagnostics to test the drive. Here's the link below:
{http://products.wdc.com/support/kb.ashx?id=Knyg9U}
hope it helps.

[arnav467]

Thanks for the help...USB Port was faulty. My laptop has only one usb port, so i cud not find the prob.
How can i check the warranty of my hdd?

[Lincon_W.D]

Hi arnav467,

Thanks for replying, you may check the warranty from the following link:
{http://products.wdc.com/support/kb.ashx?id=7oOO0R}
Once you will click this link, you need to select the country and then just key in the required details.
Hope it will help you.
Note: always have a copy of your important data.