Originally Posted by
Denholm
You have to check whether WIA service is enabled in your computer or not? I am telling you this solution because this problem normally occurs if WIA service is not enabled. If you want to check whether WIA service is enabled or not then you have to open start menu and then type services.msc in search box and after typing services.msc press enter key. Now services window will appear. Now you need to look for WIA service and then check whether it is enabled or not? If WIA service is not running then you have to start it and if it is already running then you need to right click on that service and stop it. after doing that you have to start that service and then restart your computer. When your computer restart you have to open Hp solution center and then see whether you can scan the documents or not?
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