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Thread: Unable to install drivers for Brother MFC-J615W printer

  1. #1
    Join Date
    Jan 2012
    Posts
    50

    Unable to install drivers for Brother MFC-J615W printer

    Well I am using Gateway MC78 series laptop which is powered by Windows Vista. I have installed the printer on other laptop which is running with windows 7 and we are able to print without having any issue. I tried to reinstalled the drivers on the laptop but when I have a look on the properties it is prompting with an error message which can be stated as printer drivers are not installed. if you are having any idea why above mentioned problem is happening then let me know as early as possible. Thanks a lot in advance.

  2. #2
    Join Date
    Nov 2010
    Posts
    446

    Re: Unable to install drivers for Brother MFC-J615W printer

    After going through the problem of yours I recommend that you should go for Device Manager of your computer and see whether you are getting any yellow exclamation mark.

  3. #3
    Join Date
    Dec 2010
    Posts
    453

    Re: Unable to install drivers for Brother MFC-J615W printer

    If you go for Properties area and see that you are getting any option to update your drivers. In case you are getting that particular option then you should try to update the drivers. Also you look into the windows\winsxs folder if you are able to see whether it helps you out or not.

  4. #4
    Join Date
    Jan 2012
    Posts
    50

    Re: Unable to install drivers for Brother MFC-J615W printer

    Hey I have managed to install the printer drivers but now I started with another issue. after connecting with USB cable with my laptop I am not able to deal with printer wirelessly. IP is 192.168.0.4. I hope you will help me out again to resolve the issue.

  5. #5
    Join Date
    May 2011
    Posts
    418

    Re: Unable to install drivers for Brother MFC-J615W printer

    From the printer properties you should click on Advanced tab and move the Spool print documents so that program would be able to complete printing quickly. also you have to see that printer is able to ping by your system. on command prompt you should enter ‘ping 192.168.0.4’ without having any quotes. If you are getting 4 reply and then continue with the below mentioned steps.

    • From Ports you have to click on create a new port and select tcp/ip..
    • Here you will need to add manually add printer IP 192.168.0.4. keep rest the setting as it is.
    • Once you have done click on Ok button in order to close the windows. From the ports column you will need to select 192.168.0.4 port and click on checkbox.
    • Finally apply the settings and go for general tab.
    • Now you should run a test page.

  6. #6
    Join Date
    May 2011
    Posts
    503

    Re: Unable to install drivers for Brother MFC-J615W printer

    In case you are not response then you should check that correct address is mentioned into the network settings on your printer. Also try to disable the Firewall and try to ping the IP address again and let me know whether it is making any difference in the situation.

  7. #7
    Join Date
    May 2011
    Posts
    368

    Re: Unable to install drivers for Brother MFC-J615W printer

    Another solution I wanted to recommend over here which you can give a try if any of solutions mentioned above are not working.
    You should launch the command prompt with administrative privileges
    Code:
    net stop spooler
    Press enter
    Code:
    net start spooler
    Press enter
    Now see that printer is being displayed on the system.

  8. #8
    Join Date
    Jul 2011
    Posts
    383

    Re: Unable to install drivers for Brother MFC-J615W printer

    You can try below mentioned thing.
    Launch Command prompt as administrator on your computer.
    Code:
    takeown /f c:\windows\twain.dll
    
    icacls c:\windows\twain.dll /grant %USERNAME%:f
    
    takeown /f c:\windows\twunk_16.exe
    
    icacls c:\windows\twunk_16.exe /grant %USERNAME%:f
    
    ren twain.dll twain.dll.bak
    
    ren twunk_16.exe twunk_16.exe.bak

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