Warcraft Wireless Headset gives Cracking noise

[Althea]

Last week, I had a system crash and had to wipe my PC and perform a factory restore and reinstall all of my software. Prior to this the headset worked fine. After reloading all the software I now have crackling and popping on the headset with any sound playback. I confirmed it is not an issue with the headset or dongle as I installed the software on my wife's laptop and the playback is perfect. As such I can only assume the problem has something to do with the installation on my computer. I have an HP m9515y PC and using Windows 7 Ultimate. I have completely uninstalled the headset software and removed all the drivers using Driver Sweeper in safe mode. After reinstalling the same issue occurs. I even went so far as to wipe the entire PC again and reinstall all the software and I am still having the same issue. Any help or suggestions would be appreciated.

[Yitzchak909]

I typically keep the headset tethered with the USB cable so that it keeps the charge and can play games more than the 9 hours. The headset is now fully charged and plugged in and still getting the same crackling and popping. Also, I installed the software on my wife's laptop and it runs perfectly, so it does not appear to be a hardware problem (or else I would d be experiencing the same thing when connected to the laptop).

[pddaugusto]

I am only covering the whole thing I did to get it to go away, but while it was tethered and charging I had the headset off... once it was charged I disconnected the USB cable, powered it up and hit the connect button on the USB receiver and the headset. Once they were connected I went into the Audio Control Panel software for the headset and configured them. I know it probably won’t fix your problem and you've probably already tried these steps but I just wanted to give a little more detail. Good luck and I hope you get them working.

[Howitzer]

Sorry to hear that. Something else you might consider at this point is other devices that could be on the same channel as the wireless headset like a wireless router. Try changing the channel your router is broadcasting on. I have had issues with RF interference from routers and cordless phones in the past and it's always helped when I checked and changed their channels.

[samar69]

Have you verified that if you can enable/disable EHCI handoff in Your BIOS? I have Tactic 3D Sigma and I experienced the same crap. I reinstalled drivers and such many times but after I got in my CMOS Setup and disabled EHCI Handoff I haven't had any more snap crackle and pop from my headphones. I did a lot but I think that could have been the thing solving it for me. check if You have that option on Your motherboard.