Error code 39, problem with CD/DVD drive

[kraal]

I am having problem my CD/DVD drive, as soon I insert any cd or dvd; it is trying to read it but nothing happens after that. And I get the error code 39. Is there anyway to fix this problem?

[Archibald]

Error Code 39

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Cause

There are several causes of Code 39 errors:

• A required device driver is missing.
• A required binary file is corrupted.
• There is a problem with the file I/O process.
• A driver that is referencing an entry point in another binary file is unable to load.

Recommended resolution

Reinstall the drivers for this device.

Uninstall and reinstall the driver

Uninstall the driver from Device Manager, and then scan for new hardware to install the driver again.

You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.

1. On the device Properties dialog box, click the Driver tab, and then click Uninstall. Follow the instructions.
2. Restart your computer.
3. Open Device Manager, click Action, and then click Scan for hardware changes. Follow the instructions.

[southparx]

If the above steps does not resolve the problem, then there should be the problem of the registry. Remove below listed keys from the registry and reinstall all applications that uses CD/DVD drive to make them work properly.

The following is the procedure to fix this issue:

1. Go to Desktop by closing all windows on your computer.
2. Go to Start -> Run and type Regedit and click OK.
3. Move to the following registry key:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}
4. Delete the following registry entries if they exist under the above mentioned key:
   
   • LowerFilters
   • LowerFilters.bak
   • UpperFilters
   • UpperFilters.bak
5. Reboot your computer
6. Open My Computer and ensure that the CD-ROM drive is visible.

Hope this helps you.