Re: Nokia Lumia 930 Power related problems
My phone switches itself off:
If your phone switches off when it gets warm, this is due to a protection circuit built-in to prevent overheating (which could cause damage to your phone).
This may happen if you are running multiple applications, running processor or video intensive applications for a long period of time (e.g. recording a video or making Skype call for longer than 30 minutes). You may also notice your phone getting warm whilst running processor intensive applications while charging.
If you really need to run the application that is causing your phone to switch off, make sure that you close other applications running on your phone by pressing and holding the 'back' button, then closing any that you are not using. Does this resolve the problem?
Make sure your phone has been charged correctly.
- Connect the charger to the mains, and then connect the charger cable to your phone.
- Make sure that you’re using the Nokia charger supplied with your phone.
- Leave your phone to charge for at least one hour.
Please note: If the battery is completely empty, it may take several minutes before the charging indicator is displayed on your phone. Also, if your phone has not been used for a long time then you may need to connect the charger, disconnect and reconnect it again for your phone to start charging.
Does your phone switch off instantly after you turn it on?
The problem you are experiencing may be caused by a software problem on your phone. You need to perform a factory reset to try and resolve the problem.
Please note: All information on your phone will be deleted and anything that has not been backed up will be lost during this process. If you cannot access your phone's menu, unfortunately you will not be able to back-up any data.
- Make sure your phone is powered off.
- Press and hold the 'volume down' button.
- Press the 'power' button until the phone vibrates, then release the 'power' button.
- Keep the 'volume down' button held until you see an '!' on the screen, then release the 'volume down' button.
When the '!' appears, press the following buttons in order:
- 'volume up'
- 'volume down'
- 'power'
- 'volume down'
- You should see rotating gears on your screen for around 5 minutes.
- Your display will then turn blank for 30 seconds while your phone restarts.
It will take several minutes for your phone to restart. Once your phone has restarted you will need to follow the on-screen instructions and complete the initial set-up process on your phone. Once you have completed the reset please test your phone. Has resetting your phone resolved the problem? If you are having problems with your phone, you may be able to use a program called Nokia Software Recovery Tool to resolve the problem.
Please note: Your phone needs to be fully charged (if possible) and disconnected from your computer before you begin. Any content stored on your phone will be deleted during this process.
- Download and install the Nokia Software Recovery Tool onto your computer. Follow the on screen instructions to complete the installation.
- You may have to restart your computer after installing the program.
- Once installed, open the program and connect your phone to your computer with a working USB cable.
- Wait a few minutes to see if your phone is detected automatically by the Nokia Software Recovery Tool.
Phone Getting Warm:
Please be aware that it is normal for your phone to become warm when you are using various functions such as; playing games, watching videos, making or receiving a call or when you are charging your phone.
- This does not mean that there is a problem with your phone. If you use your phone for an extended period of time, you may notice a rise in the temperature of your phone.
- This will not rise to a dangerous level and should not cause harm to yourself or damage to your phone.
- You should notice the temperature drop once you have closed or ended applications that you were using.
- The Nokia Lumia 930 has a built-in thermal control system to monitor and control the phone temperatures. To prevent overheating, the phone might start lowering display brightness, data connection speed, pause charging or close applications in the background. This is common for most high-end modern smartphones, and the phone will cool off again soon.
My phone's battery life is poor:
- Long screen timeout setting or high display brightness will reduce battery life.
- Apps which automatically sync information in the background will drain the battery - e.g. social networking, instant messaging, news readers, weather widgets etc. The battery life can be extended by setting apps to sync less often or by turning off background data and auto-sync.
- Keeping your screen on will drain the battery.
- Battery life can be extended by turning off wireless functions when not in use. However if data access is required Wi-Fi uses less power than mobile network internet.
- Any usage which keeps your phone active over an extended period will quickly drain the battery - e.g. reading books, playing games, watching video etc.
- Using mobile internet in areas with very low signal uses a lot of power and should be avoided if possible.
My phone won't switch on:
- Press and hold the 'power' button.
- Keep button held down for around 15 seconds.
- When the phone vibrates, release the 'power' button.
- Your phone will restart.
- Test the problem you have been experiencing with your phone.
- Make sure your phone has been charged correctly.
- Connect the charger to the mains, and then connect the charger cable to your phone.
- Make sure that you’re using the Nokia charger supplied with your phone.
- Leave your phone to charge for at least one hour.
Please note: If the battery is completely empty, it may take several minutes before the charging indicator is displayed on your phone. Also, if your phone has not been used for a long time then you may need to connect the charger, disconnect and reconnect it again for your phone to start charging.
My phone is not charging:
- Connect the charger to the mains, and then connect the charger cable to your phone.
- Make sure that you’re using the Nokia charger supplied with your phone.
- Leave your phone to charge for at least one hour.
Please note: If the battery is completely empty, it may take several minutes before the charging indicator is displayed on your phone. Also, if your phone has not been used for a long time then you may need to connect the charger, disconnect and reconnect it again for your phone to start charging.
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