HTC One M8 is a recently launched Android smartphone offering amazing screen and good hardware. It is a high end model ideal for multimedia and gaming. In this short guide you can find various troubleshooting information about such devices.
1. I cannot hear sound from headset.
Solution:
- Please make sure the headphone is completely pluged into the 3.5 mm earphone jack.
- Please try to play any music and adjust the volume to make sure the sound settings is correct.
- To exclude the possibility of conflicts from 3rd party applications, please try restarting your phone by press and hold the "POWER" button > choose "Restart" in Phone options pop up window.
2. I'm having issue while connecting the phone to the internet.
Solution:
- Please make sure the "Mobile data" or "Wi-Fi" has been turned on. (With two fingers, swipe down from the status bar to open Quick Settings panel, and then tap "Mobile Data" or "Wi-Fi" tile to turn connection on)
- Please open the Internet browser and try to connect to any web pages. If you are connected to a public Wi-Fi network, you may need to enter and log-in the account name and password. Please make sure you entered the correct account name and password, If you do not have these information please try to acquire them from the network provider.
- To exclude the possibility of conflicts from 3rd party applications, please try restarting your phone by press and hold the "POWER" button > choose "Restart" in Phone options pop up window.
3. I cannot enable Wi-Fi on the phone.
Solution: To exclude the possibility of conflicts from 3rd party applications, please try restarting your phone by press and hold the "POWER" button > choose "Restart" in Phone options pop up window.
4. The phone cannot find the Wi-Fi network.
Solution:
- Please try restarting the router and make sure it's working properly. Then try to scan for available Wi-Fi network to connect again. (With two fingers, swipe down from the status bar to open Quick Settings panel, and then tap the "… " on the Wi-Fi tile > tap "Menu" on the upper right corner > tap "Scan")
- To exclude the possibility of conflicts from 3rd party applications, please try restarting your phone by press and hold the "POWER" button > choose "Restart" in Phone options pop up window.
5. I cannot sync or update my emails on the phone.
Solution:
- Please make sure the "Mobile network" or "Wi-Fi" has been turned on. (With two fingers, swipe down from the status bar to open Quick Settings panel, and then tap "Mobile Data" / "Wi-Fi" tile to turn connection on)
- Please open the Internet browser and try to connect to any web pages. If you are connected to a public Wi-Fi network, you may need to enter and log-in the account name and password. Please make sure you entered the correct account name and password, If you do not have these information please try to acquire them from the network provider.
- Please check if your email settings, username and password are correct. (If you changed the password on your PC, then the password you saved on your phone before need to be updated as well.)
- To exclude the possibility of conflicts from 3rd party applications, please try restarting your phone by press and hold the "POWER" button > choose "Restart" in Phone options pop up window.
6. I cannot sync or update my social network account on the phone.(Ex: Twitter, Facebook etc.)
Solution:
- Please make sure the "Mobile network" or "Wi-Fi" has been turned on. (With two fingers, swipe down from the status bar to open Quick Settings panel, and then tap "Mobile Data" / "Wi-Fi" tile to turn connection on)
- Please open the Internet browser and try to connect to any web pages. If you are connected to a public Wi-Fi network, you may need to enter and log-in the account name and password. Please make sure you entered the correct account name and password, If you do not have these information please try to acquire them from the network provider.
- Please check if your social network account settings, username and password are correct. (If you changed the password on your PC, then the password you saved on your phone before need to be updated as well.)
- To exclude the possibility of conflicts from 3rd party applications, please try restarting your phone by press and hold the "POWER" button > choose "Restart" in Phone options pop up window.
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