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Thread: Windows 7 Reports vprot.exe Crash due to AVG 2012 update

  1. #1
    Join Date
    Jan 2012
    Posts
    58

    Windows 7 Reports vprot.exe Crash due to AVG 2012 update

    Hello friends, I am having Windows 7 home premium on my Dell laptop, I am getting problem with it. Every time when I start the laptop then it shows me crash report on vprot.exe, not only this I am getting plenty of crash reports when I have AVG 2012 update. I do not what is the reason of it, can anyone help with this. Thank you.

  2. #2
    Join Date
    Mar 2011
    Posts
    427

    Re: Windows 7 Reports vprot.exe Crash due to AVG 2012 update

    I would suggest that you better create a process crash dump; if you do not know it then you follow the following steps to do it
    • Download the Debugging Tools for Windows 32-bit or 64-bit version
    • Click the Download Debugging Tools from the Windows SDK link
    • Click the Download button on the next page.
    • Run the downloaded Windows SDK installation package
    • Follow the installation wizard.
    • Select only the Debugging Tools for Windows check box in the Installation Options window (clear all other check boxes).
    • Finish the installation wizard (it may take several minutes depending on your Internet connection speed; about 70 megabytes will be downloaded).
    • Launch the command line as administrator and run the following command
    • "C:\Program Files\Debugging Tools for Windows (x86)\windbg.exe" –I for 32-bit
    • "C:\Program Files\Debugging Tools for Windows (x64)\windbg.exe" –I for 64 bit

    If you follow all these steps then it will register the Debugging Tools for Windows as the default post-mortem debugger on your system. When you are done with the above steps then do the following method
    • Restart your computer after the default debugger is registered.
    • Create a temp folder on your C: drive (C:\temp\).
    • Induce the crash again.
    • When a WinDbg console window appears,
    • please type the following command (including the dot in the beginning):
    • .dump /ma C:\temp\crash.dmp (A crash.dmp dump file will be created in the above mentioned folder)
    • Please compress the dump file(s) created and provide us with the archive.

  3. #3
    Join Date
    Jan 2012
    Posts
    53

    Re: Windows 7 Reports vprot.exe Crash due to AVG 2012 update

    When I was doing all the above steps then I was not getting “Launch the command line as administrator and run the following command” option and while during the crash again “.dump /ma C:\temp\crash.dmp” it has not called for crash as I am not having the admin privileges. So what should I do now?

  4. #4
    Join Date
    May 2011
    Posts
    335

    Re: Windows 7 Reports vprot.exe Crash due to AVG 2012 update

    Your account is not having the Administrator rights due to which you are not able to get the method working. You better login with admin and try the method again which will worked for you.

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