MS Installer Cleanup utility

I'm trying to uninstall some software (Palm Desktop), which gave an msi
error and failed to install. Palm's advice to me was to install the
Windows Installer CleanUp Utility and use this to erase leftover
registry entries from a previously deleted version of their software. I
obtained the CleanUp Utility from the MS site and tried to run it. My
problem is that this utility fails to install or run and gives an error
message:

Error: "ActiveX component cant create object: 'scripting.fileSystemObject"
Code: 800A01AD
Source: Microsoft VBscript runtime error

Any ideas apreciated

Les Carlin wrote:

> I'm trying to uninstall some software (Palm Desktop), which gave an msi
> error and failed to install. Palm's advice to me was to install the
> Windows Installer CleanUp Utility and use this to erase leftover
> registry entries from a previously deleted version of their software. I
> obtained the CleanUp Utility from the MS site and tried to run it. My
> problem is that this utility fails to install or run and gives an error
> message:
>
> Error: "ActiveX component cant create object: 'scripting.fileSystemObject"
> Code: 800A01AD
> Source: Microsoft VBscript runtime error
>
> Any ideas apreciated

Tried the old standby of running it in Safe Mode?

Check the answers to your question in microsoft.public.windowsxp.general.
They would also have shown up here had you cross-posted.

Les Carlin wrote:

> I'm trying to uninstall some software (Palm Desktop), which gave an msi
> error and failed to install. Palm's advice to me was to install the
> Windows Installer CleanUp Utility and use this to erase leftover
> registry entries from a previously deleted version of their software. I
> obtained the CleanUp Utility from the MS site and tried to run it. My
> problem is that this utility fails to install or run and gives an error
> message:
>
> Error: "ActiveX component cant create object: 'scripting.fileSystemObject"
> Code: 800A01AD
> Source: Microsoft VBscript runtime error
>
> Any ideas apreciated

MS installer cleanup utility was published about 5 years ago,& at this point
in time is a invalid utility to run....Try run,type:regedit In
regedit,expand-
HKEY_LOCAL_MACHINE/software,locate thier software,R.click,delete,close out
& open:HKEY_LOCAL_USER/software,do the same,close out regedit when thru.
Go to run,type:%Temp% Go to edit,select all,delete all,close out,empty
recycle
bin.

"Les Carlin" wrote:

> I'm trying to uninstall some software (Palm Desktop), which gave an msi
> error and failed to install. Palm's advice to me was to install the
> Windows Installer CleanUp Utility and use this to erase leftover
> registry entries from a previously deleted version of their software. I
> obtained the CleanUp Utility from the MS site and tried to run it. My
> problem is that this utility fails to install or run and gives an error
> message:
>
> Error: "ActiveX component cant create object: 'scripting.fileSystemObject"
> Code: 800A01AD
> Source: Microsoft VBscript runtime error
>
> Any ideas apreciated
>

The following was posted:

MS Installer Cleanup utility - eckrichc
25-Apr-08 12:42:02

MS installer cleanup utility was published about 5 years ago,& at this point in time is a invalid utility to run....

Try run,type:regedit

In regedit,expand-
HKEY_LOCAL_MACHINE/software,locate thier software,R.click,delete,close out
& open:HKEY_LOCAL_USER/software,do the same,close out regedit when thru.

Go to run,type:%Temp% Go to edit,select all,delete all,close out,empty recycle bin

I am running XP Pro and do not have 'HKEY_LOCAL_USER', and other suggestions?

How to re-install Windows Installer:
http://xphelpandsupport.mvps.org/how..._windows_i.htm

Windows Installer 4.5 is available
(supports XP SP2 and SP3)
http://support.microsoft.com/kb/942288

Also:
Common Windows Installer Problems
http://support.microsoft.com/?kbid=555175

JS
www.pagestart.com


<ron alpert> wrote in message news:2008812211152alpert@sbcglobal.net...
> The following was posted:
>
> MS Installer Cleanup utility - eckrichc
> 25-Apr-08 12:42:02
>
> MS installer cleanup utility was published about 5 years ago,& at this
> point in time is a invalid utility to run....
>
> Try run,type:regedit
>
> In regedit,expand-
> HKEY_LOCAL_MACHINE/software,locate thier software,R.click,delete,close out
> & open:HKEY_LOCAL_USER/software,do the same,close out regedit when thru.
>
> Go to run,type:%Temp% Go to edit,select all,delete all,close out,empty
> recycle bin
>
> I am running XP Pro and do not have 'HKEY_LOCAL_USER', and other
> suggestions?