Gateway's sound driver from RealTek won't install or uninstall

Help please.. Realtek's support tech pointed me to this Microsoft website
http://support.microsoft.com/kb/888111)because of a problems
installing/uninstalling RealTekHD5136 audio driver. I need assistance
obtaining this UAA driver and assistance installing it

As per the article, call them. Ask ONLY for the hotfix.

To obtain this feature immediately, contact Microsoft Product Support
Services. For a complete list of Microsoft Product Support Services
telephone numbers and information about support costs, visit the
following Microsoft Web site:

mgm wrote:

> Help please.. Realtek's support tech pointed me to this Microsoft website
> http://support.microsoft.com/kb/888111)because of a problems
> installing/uninstalling RealTekHD5136 audio driver. I need assistance
> obtaining this UAA driver and assistance installing it
>
>

Will this phone call cost $59.00? I was hoping for support from this user
group. Has anyone here delt with the UAA driver?
"Bob I" <birelan@yahoo.com> wrote in message
news:%23vAAv1k9HHA.1168@TK2MSFTNGP02.phx.gbl...
> As per the article, call them. Ask ONLY for the hotfix.
>
> To obtain this feature immediately, contact Microsoft Product Support
> Services. For a complete list of Microsoft Product Support Services
> telephone numbers and information about support costs, visit the following
> Microsoft Web site:
>
> mgm wrote:
>
>> Help please.. Realtek's support tech pointed me to this Microsoft website
>> http://support.microsoft.com/kb/888111)because of a problems
>> installing/uninstalling RealTekHD5136 audio driver. I need assistance
>> obtaining this UAA driver and assistance installing it
>

Only if you ask for something OTHER than the hotfix. The other option is
the e-mail request line they provide there.

mgm wrote:

> Will this phone call cost $59.00? I was hoping for support from this user
> group. Has anyone here delt with the UAA driver?
> "Bob I" <birelan@yahoo.com> wrote in message
> news:%23vAAv1k9HHA.1168@TK2MSFTNGP02.phx.gbl...
>
>>As per the article, call them. Ask ONLY for the hotfix.
>>
>>To obtain this feature immediately, contact Microsoft Product Support
>>Services. For a complete list of Microsoft Product Support Services
>>telephone numbers and information about support costs, visit the following
>>Microsoft Web site:
>>
>>mgm wrote:
>>
>>
>>>Help please.. Realtek's support tech pointed me to this Microsoft website
>>>http://support.microsoft.com/kb/888111)because of a problems
>>>installing/uninstalling RealTekHD5136 audio driver. I need assistance
>>>obtaining this UAA driver and assistance installing it
>>
>
>

Thanks Bob... have you had any experience/knowledge of using this hotfix?
"Bob I" <birelan@yahoo.com> wrote in message
news:Ork8GAl9HHA.1188@TK2MSFTNGP04.phx.gbl...
> Only if you ask for something OTHER than the hotfix. The other option is
> the e-mail request line they provide there.
>
> mgm wrote:
>
>> Will this phone call cost $59.00? I was hoping for support from this user
>> group. Has anyone here delt with the UAA driver?
>> "Bob I" <birelan@yahoo.com> wrote in message
>> news:%23vAAv1k9HHA.1168@TK2MSFTNGP02.phx.gbl...
>>
>>>As per the article, call them. Ask ONLY for the hotfix.
>>>
>>>To obtain this feature immediately, contact Microsoft Product Support
>>>Services. For a complete list of Microsoft Product Support Services
>>>telephone numbers and information about support costs, visit the
>>>following Microsoft Web site:
>>>
>>>mgm wrote:
>>>
>>>
>>>>Help please.. Realtek's support tech pointed me to this Microsoft
>>>>website http://support.microsoft.com/kb/888111)because of a problems
>>>>installing/uninstalling RealTekHD5136 audio driver. I need assistance
>>>>obtaining this UAA driver and assistance installing it
>>>
>>
>>
>

You might download the windows xp update for realtek,its
at:http://www.microsoft.com/downloads/d...displaylang=en

"mgm" wrote:

> Help please.. Realtek's support tech pointed me to this Microsoft website
> http://support.microsoft.com/kb/888111)because of a problems
> installing/uninstalling RealTekHD5136 audio driver. I need assistance
> obtaining this UAA driver and assistance installing it
>
>
>

mgm wrote:
> Thanks Bob... have you had any experience/knowledge of using this hotfix?

If it is late at night, and you don't want to wake anyone up at Microsoft
to get 888111, there is another way. 888111 was bundled with some
driver downloads, so you can get it from a driver package. This
is from a previous posting, only I had to correct the FTP address.

********
The original UAA driver was included with some audio driver
packages. It won't be the latest UAA driver, but it should be
enough to allow you to proceed further.

First, go here. There are five files to this download (~83MB total).
Look near the bottom of the returned list:

ftp://ftp.asus.com.tw/pub/ASUS/misc/audio/RealTek/

Realtek51005127-part1.zip 20239KB
Realtek51005127-part2.zip 20247KB
Realtek51005127-part3.zip 20247KB
Realtek51005127-part4.zip 20224KB
Realtek51005127-part5.zip 2016KB

Once unzipped, the first part is a RAR self-executing decompressor.
It expects to find the other parts in the same folder, as near as I
can remember.

Realtek51005127.part5.rar
Realtek51005127.part4.rar
Realtek51005127.part3.rar
Realtek51005127.part2.rar
Realtek51005127.part1.exe <--- Execute this one

The majority of the download is the original Microsoft
UAA driver. Multiple languages are supported, and that makes the
UAA component about 24 times bigger than it has to be. You'll find
files like this down in the MSHDQFE folder. One for Win2K, one for
WinXP SP1 and one for WinXP SP2. Use the one for your language and
OS, as appropriate.

kb888111w2ksp4.exe (about 700KB each)
kb888111xpsp1.exe
kb888111xpsp2.exe

Once this is installed and after a reboot, then you can try the Realtek
driver again.
*******

HTH,
Paul

> "Bob I" <birelan@yahoo.com> wrote in message
> news:Ork8GAl9HHA.1188@TK2MSFTNGP04.phx.gbl...
>> Only if you ask for something OTHER than the hotfix. The other option is
>> the e-mail request line they provide there.
>>
>> mgm wrote:
>>
>>> Will this phone call cost $59.00? I was hoping for support from this user
>>> group. Has anyone here delt with the UAA driver?
>>> "Bob I" <birelan@yahoo.com> wrote in message
>>> news:%23vAAv1k9HHA.1168@TK2MSFTNGP02.phx.gbl...
>>>
>>>> As per the article, call them. Ask ONLY for the hotfix.
>>>>
>>>> To obtain this feature immediately, contact Microsoft Product Support
>>>> Services. For a complete list of Microsoft Product Support Services
>>>> telephone numbers and information about support costs, visit the
>>>> following Microsoft Web site:
>>>>
>>>> mgm wrote:
>>>>
>>>>
>>>>> Help please.. Realtek's support tech pointed me to this Microsoft
>>>>> website http://support.microsoft.com/kb/888111)because of a problems
>>>>> installing/uninstalling RealTekHD5136 audio driver. I need assistance
>>>>> obtaining this UAA driver and assistance installing it
>>>
>
>

Nope, all my PC's have real sound cards.

mgm wrote:

> Thanks Bob... have you had any experience/knowledge of using this hotfix?
> "Bob I" <birelan@yahoo.com> wrote in message
> news:Ork8GAl9HHA.1188@TK2MSFTNGP04.phx.gbl...
>
>>Only if you ask for something OTHER than the hotfix. The other option is
>>the e-mail request line they provide there.
>>
>>mgm wrote:
>>
>>
>>>Will this phone call cost $59.00? I was hoping for support from this user
>>>group. Has anyone here delt with the UAA driver?
>>>"Bob I" <birelan@yahoo.com> wrote in message
>>>news:%23vAAv1k9HHA.1168@TK2MSFTNGP02.phx.gbl...
>>>
>>>
>>>>As per the article, call them. Ask ONLY for the hotfix.
>>>>
>>>>To obtain this feature immediately, contact Microsoft Product Support
>>>>Services. For a complete list of Microsoft Product Support Services
>>>>telephone numbers and information about support costs, visit the
>>>>following Microsoft Web site:
>>>>
>>>>mgm wrote:
>>>>
>>>>
>>>>
>>>>>Help please.. Realtek's support tech pointed me to this Microsoft
>>>>>website http://support.microsoft.com/kb/888111)because of a problems
>>>>>installing/uninstalling RealTekHD5136 audio driver. I need assistance
>>>>>obtaining this UAA driver and assistance installing it
>>>>
>>>
>
>

It is also included in this Realtek driver bundle... WDM_R172a.zip

Get it direct from RealTek at the High Definition Audio codecs link

http://www.realtek.com.tw/downloads/


"Paul" <nospam@needed.com> wrote in message news:fcdavs$oel$1@aioe.org...
> mgm wrote:
>> Thanks Bob... have you had any experience/knowledge of using this hotfix?
>
> If it is late at night, and you don't want to wake anyone up at Microsoft
> to get 888111, there is another way. 888111 was bundled with some
> driver downloads, so you can get it from a driver package. This
> is from a previous posting, only I had to correct the FTP address.
>
> ********
> The original UAA driver was included with some audio driver
> packages. It won't be the latest UAA driver, but it should be
> enough to allow you to proceed further.
>
> First, go here. There are five files to this download (~83MB total).
> Look near the bottom of the returned list:
>
> ftp://ftp.asus.com.tw/pub/ASUS/misc/audio/RealTek/
>
> Realtek51005127-part1.zip 20239KB
> Realtek51005127-part2.zip 20247KB
> Realtek51005127-part3.zip 20247KB
> Realtek51005127-part4.zip 20224KB
> Realtek51005127-part5.zip 2016KB
>
> Once unzipped, the first part is a RAR self-executing decompressor.
> It expects to find the other parts in the same folder, as near as I
> can remember.
>
> Realtek51005127.part5.rar
> Realtek51005127.part4.rar
> Realtek51005127.part3.rar
> Realtek51005127.part2.rar
> Realtek51005127.part1.exe <--- Execute this one
>
> The majority of the download is the original Microsoft
> UAA driver. Multiple languages are supported, and that makes the
> UAA component about 24 times bigger than it has to be. You'll find
> files like this down in the MSHDQFE folder. One for Win2K, one for
> WinXP SP1 and one for WinXP SP2. Use the one for your language and
> OS, as appropriate.
>
> kb888111w2ksp4.exe (about 700KB each)
> kb888111xpsp1.exe
> kb888111xpsp2.exe
>
> Once this is installed and after a reboot, then you can try the Realtek
> driver again.
> *******
>
> HTH,
> Paul
>
>> "Bob I" <birelan@yahoo.com> wrote in message
>> news:Ork8GAl9HHA.1188@TK2MSFTNGP04.phx.gbl...
>>> Only if you ask for something OTHER than the hotfix. The other option is
>>> the e-mail request line they provide there.
>>>
>>> mgm wrote:
>>>
>>>> Will this phone call cost $59.00? I was hoping for support from this
>>>> user group. Has anyone here delt with the UAA driver?
>>>> "Bob I" <birelan@yahoo.com> wrote in message
>>>> news:%23vAAv1k9HHA.1168@TK2MSFTNGP02.phx.gbl...
>>>>
>>>>> As per the article, call them. Ask ONLY for the hotfix.
>>>>>
>>>>> To obtain this feature immediately, contact Microsoft Product Support
>>>>> Services. For a complete list of Microsoft Product Support Services
>>>>> telephone numbers and information about support costs, visit the
>>>>> following Microsoft Web site:
>>>>>
>>>>> mgm wrote:
>>>>>
>>>>>
>>>>>> Help please.. Realtek's support tech pointed me to this Microsoft
>>>>>> website http://support.microsoft.com/kb/888111)because of a problems
>>>>>> installing/uninstalling RealTekHD5136 audio driver. I need
>>>>>> assistance obtaining this UAA driver and assistance installing it
>>>>
>>

[sgamer1770]

For installing it on a gateway with the newly installed windows sp3

In order for Realtek Audio to work with SP3 you must install KB835221 hotfix first.


Get it here: http://couponmeister.com/blog/HD_Audio/KB835221.exe

at this point, the hardware wizard will install it automatically.

sgamer1770 wrote:

>
> For installing it on a gateway with the newly installed windows sp3
>
> In order for Realtek Audio to work with SP3 you must install KB835221
> hotfix first.
>
>
> Get it here: http://couponmeister.com/blog/HD_Audio/KB835221.exe

That may be so (and I don't see the whole thread so have no idea if your
answer is right for the problem or not), but the OP should certainly not
click on that link or get a Microsoft file from anyone but Microsoft.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ