CD-ROM & DVD-RW Drives not accessible by XP

My kid was panic stricken this afternoon as an attempt to burn a CD before a
road trip went awry. That "great" program, iTunes, instead said there was no
burner attached to the computer. Well, I have now spent too many hours
trying to get this to work again. In the BIOS, both the CD-ROM and DVD-RW
drives are identified, in Explorer neither shows, and in the Device Manager
they exist with both showing the dreaded yellow Exclamation point next to
them - the Status window has the following error listed: Windows cannot start
this hardware device because its configuration information (in the registry)
is incomplete or damaged. (Code 19). Now I was very excited to see a number
of others who struggled with the same problem, and I have followed the
solutions that have worked earlier - deleting the upper and lower limits in
the Registry entry ala Doug Knox and Kelly's Korner. While the Registry
patches worked as intended, I still have the same problem. Explorer still
does not "see" the drives, and the Exclamation points remain. Other ideas,
or other info that would help identify the problem? As it is the kids
computer, I am not sure when it first started, or what they in their infinite
wisdom may have loaded.

Thanks!
Dave

Code 19 and fix

http://support.microsoft.com/default...b;en-us;314060



--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Rards77" <Rards77@discussions.microsoft.com> wrote in message news:16877BC8-CFA7-4B98-8149-F6BD7954F360@microsoft.com...
> My kid was panic stricken this afternoon as an attempt to burn a CD before a
> road trip went awry. That "great" program, iTunes, instead said there was no
> burner attached to the computer. Well, I have now spent too many hours
> trying to get this to work again. In the BIOS, both the CD-ROM and DVD-RW
> drives are identified, in Explorer neither shows, and in the Device Manager
> they exist with both showing the dreaded yellow Exclamation point next to
> them - the Status window has the following error listed: Windows cannot start
> this hardware device because its configuration information (in the registry)
> is incomplete or damaged. (Code 19). Now I was very excited to see a number
> of others who struggled with the same problem, and I have followed the
> solutions that have worked earlier - deleting the upper and lower limits in
> the Registry entry ala Doug Knox and Kelly's Korner. While the Registry
> patches worked as intended, I still have the same problem. Explorer still
> does not "see" the drives, and the Exclamation points remain. Other ideas,
> or other info that would help identify the problem? As it is the kids
> computer, I am not sure when it first started, or what they in their infinite
> wisdom may have loaded.
>
> Thanks!
> Dave

Thanks Peter for the thought. I already had found that fix, which is the
same as the removal of the upper and lower filters. No luck though. I'm
still hopeful though!

Dave

"Peter Foldes" wrote:

> Code 19 and fix
>
> http://support.microsoft.com/default...b;en-us;314060
>
>
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Rards77" <Rards77@discussions.microsoft.com> wrote in message news:16877BC8-CFA7-4B98-8149-F6BD7954F360@microsoft.com...
> > My kid was panic stricken this afternoon as an attempt to burn a CD before a
> > road trip went awry. That "great" program, iTunes, instead said there was no
> > burner attached to the computer. Well, I have now spent too many hours
> > trying to get this to work again. In the BIOS, both the CD-ROM and DVD-RW
> > drives are identified, in Explorer neither shows, and in the Device Manager
> > they exist with both showing the dreaded yellow Exclamation point next to
> > them - the Status window has the following error listed: Windows cannot start
> > this hardware device because its configuration information (in the registry)
> > is incomplete or damaged. (Code 19). Now I was very excited to see a number
> > of others who struggled with the same problem, and I have followed the
> > solutions that have worked earlier - deleting the upper and lower limits in
> > the Registry entry ala Doug Knox and Kelly's Korner. While the Registry
> > patches worked as intended, I still have the same problem. Explorer still
> > does not "see" the drives, and the Exclamation points remain. Other ideas,
> > or other info that would help identify the problem? As it is the kids
> > computer, I am not sure when it first started, or what they in their infinite
> > wisdom may have loaded.
> >
> > Thanks!
> > Dave
>

"Rards77" <Rards77@discussions.microsoft.com> wrote in message
news:41EF478C-D4BD-425A-994A-F9C9878DEC97@microsoft.com...
Thanks Peter for the thought. I already had found that fix, which is the
same as the removal of the upper and lower filters. No luck though. I'm
still hopeful though!

Dave

======================================================
What is your iTunes version?

Do you have anything like Nero InCD running?

Have you tried re-installing your Burning program?

iTunes: Installation of some third-party software utilities may prevent disc
burning
http://docs.info.apple.com/article.html?artnum=306329


--
Regards,
Touch Base
Report back on the results, good or bad so others may benefit

See below for responses. I appreciate your thoughts! Still looking for
solutions. May try uninstalling the Sonic RecordNow as it is an old orphaned
program, and install a "real" burning program like Nero to see if that makes
any difference.

Dave

"Touch Base" wrote:
> What is your iTunes version? - 8.0.0.35
>
> Do you have anything like Nero InCD running? - No
>
> Have you tried re-installing your Burning program? This is an HP Pavilion that I upgraded to XP Pro from Home. It came with Sonic RecordNow as the only burner program, but no way to re-install without "restoring" the original factory configuration.
>
> iTunes: Installation of some third-party software utilities may prevent disc
> burning
> http://docs.info.apple.com/article.html?artnum=306329 - No luck as there is not the sptd.sys file present on the machine. Ran the fixes anyway, but no change.
>
>
> --
> Regards,
> Touch Base
> Report back on the results, good or bad so others may benefit
>
> "Rards77" <Rards77@discussions.microsoft.com> wrote in message
> news:41EF478C-D4BD-425A-994A-F9C9878DEC97@microsoft.com...
> Thanks Peter for the thought. I already had found that fix, which is the
> same as the removal of the upper and lower filters. No luck though. I'm
> still hopeful though!
>
> Dave
>
> ======================================================

>
>
>

"Rards77" <Rards77@discussions.microsoft.com> wrote in message
news:35C28A25-5ADE-492E-8846-F00D94DAB20A@microsoft.com...
See below for responses. I appreciate your thoughts! Still looking for
solutions. May try uninstalling the Sonic RecordNow as it is an old
orphaned
program, and install a "real" burning program like Nero to see if that makes
any difference.

Dave

=========================

OK,
I would un-install the drivers for your ROM drives via Device Manager. Then
shut the computer down straightaway, do not allow windows to find the
missing driver just yet.

Now disconnect completely both the CD-ROM and DVD-RW drives from the system
and reboot the machine. Now shut down the machine again. I would now connect
one of them only and restart the machine and see if windows finds it and
installs drivers for it. Possibly you might like to re-connect the DVD-RW so
then you can also check if it is seen in iTunes if the drivers are
successfully installed.


--
Regards,
Touch Base
Report back on the results, good or bad so others may benefit