SONY DVD Driver

My Dell XPS M1210 no longer seems to be able to access my SONY DVD Model
DW-Q58A drive. The message I get under the device manager Properties for this
device is: "Windows cannot load the device driver for this hardware. The
driver may be corrupted or missing. (Code 39)". Assuming the message is
correct, I assume I need to re-install the driver. Neither Dell nor Sony have
been able to help me (other than to suggest that I re-install XP, which seems
to be overkill to me. Is simply reinstalling the driver an option? If so,
where can I find it (Sony and Dell can't/won't help andI can't find it on
Mocrosoft's sites)? If not, what is the solution to my problem?

Thanks, Bob

You can no longer access the CD drive or the DVD drive:
or you get an error code 31
See: http://support.microsoft.com/default...b;EN-US;314060

XP does not recognize a DVD-RW disc
http://support.microsoft.com/kb/818733/en-us

Also:
Right click on the My Computer Icon on your desktop and select Manage and
select: Device Manager
(Or: Go to Start, then select 'Run' and in the Open field enter: devmgmt.msc
then click on the OK button)

After the Device Manager window opens, click the "+" to expand the
DVD/CD-Rom drives option.
Next, right-click on the DVD Drive you are having problems with and select
Uninstall.
You may be prompted to reboot your computer,
Reboot and Windows XP will re-install the DVD Drive.

JS
www.pagestart.com


"BobG" <BobG@discussions.microsoft.com> wrote in message
news:BAF621BF-69C7-459D-92B7-8E5ADB15B83F@microsoft.com...
> My Dell XPS M1210 no longer seems to be able to access my SONY DVD Model
> DW-Q58A drive. The message I get under the device manager Properties for
> this
> device is: "Windows cannot load the device driver for this hardware. The
> driver may be corrupted or missing. (Code 39)". Assuming the message is
> correct, I assume I need to re-install the driver. Neither Dell nor Sony
> have
> been able to help me (other than to suggest that I re-install XP, which
> seems
> to be overkill to me. Is simply reinstalling the driver an option? If so,
> where can I find it (Sony and Dell can't/won't help andI can't find it on
> Mocrosoft's sites)? If not, what is the solution to my problem?
>
> Thanks, Bob

Try uninstalling the hardware in device mgr,then shutdown pc,reconnect
device to another IDE connection (reset jumper pins as needed)..Also,while
sony doesnt supply drivers for the hardware,you will find firmware update
for the device at sony.com

"BobG" wrote:

> My Dell XPS M1210 no longer seems to be able to access my SONY DVD Model
> DW-Q58A drive. The message I get under the device manager Properties for this
> device is: "Windows cannot load the device driver for this hardware. The
> driver may be corrupted or missing. (Code 39)". Assuming the message is
> correct, I assume I need to re-install the driver. Neither Dell nor Sony have
> been able to help me (other than to suggest that I re-install XP, which seems
> to be overkill to me. Is simply reinstalling the driver an option? If so,
> where can I find it (Sony and Dell can't/won't help andI can't find it on
> Mocrosoft's sites)? If not, what is the solution to my problem?
>
> Thanks, Bob

JS, thyanks. The registry changes did the trick.The DVD works fine now.

Bob

"JS" wrote:

> You can no longer access the CD drive or the DVD drive:
> or you get an error code 31
> See: http://support.microsoft.com/default...b;EN-US;314060
>
> XP does not recognize a DVD-RW disc
> http://support.microsoft.com/kb/818733/en-us
>
> Also:
> Right click on the My Computer Icon on your desktop and select Manage and
> select: Device Manager
> (Or: Go to Start, then select 'Run' and in the Open field enter: devmgmt.msc
> then click on the OK button)
>
> After the Device Manager window opens, click the "+" to expand the
> DVD/CD-Rom drives option.
> Next, right-click on the DVD Drive you are having problems with and select
> Uninstall.
> You may be prompted to reboot your computer,
> Reboot and Windows XP will re-install the DVD Drive.
>
> JS
> www.pagestart.com
>
>
> "BobG" <BobG@discussions.microsoft.com> wrote in message
> news:BAF621BF-69C7-459D-92B7-8E5ADB15B83F@microsoft.com...
> > My Dell XPS M1210 no longer seems to be able to access my SONY DVD Model
> > DW-Q58A drive. The message I get under the device manager Properties for
> > this
> > device is: "Windows cannot load the device driver for this hardware. The
> > driver may be corrupted or missing. (Code 39)". Assuming the message is
> > correct, I assume I need to re-install the driver. Neither Dell nor Sony
> > have
> > been able to help me (other than to suggest that I re-install XP, which
> > seems
> > to be overkill to me. Is simply reinstalling the driver an option? If so,
> > where can I find it (Sony and Dell can't/won't help andI can't find it on
> > Mocrosoft's sites)? If not, what is the solution to my problem?
> >
> > Thanks, Bob
>
>
>

You're welcome.

JS

"BobG" <BobG@discussions.microsoft.com> wrote in message
news:20D70106-52D3-4BE4-B2CC-AAC196DC20F1@microsoft.com...
> JS, thyanks. The registry changes did the trick.The DVD works fine now.
>
> Bob
>
> "JS" wrote:
>
>> You can no longer access the CD drive or the DVD drive:
>> or you get an error code 31
>> See: http://support.microsoft.com/default...b;EN-US;314060
>>
>> XP does not recognize a DVD-RW disc
>> http://support.microsoft.com/kb/818733/en-us
>>
>> Also:
>> Right click on the My Computer Icon on your desktop and select Manage and
>> select: Device Manager
>> (Or: Go to Start, then select 'Run' and in the Open field enter:
>> devmgmt.msc
>> then click on the OK button)
>>
>> After the Device Manager window opens, click the "+" to expand the
>> DVD/CD-Rom drives option.
>> Next, right-click on the DVD Drive you are having problems with and
>> select
>> Uninstall.
>> You may be prompted to reboot your computer,
>> Reboot and Windows XP will re-install the DVD Drive.
>>
>> JS
>> www.pagestart.com
>>
>>
>> "BobG" <BobG@discussions.microsoft.com> wrote in message
>> news:BAF621BF-69C7-459D-92B7-8E5ADB15B83F@microsoft.com...
>> > My Dell XPS M1210 no longer seems to be able to access my SONY DVD
>> > Model
>> > DW-Q58A drive. The message I get under the device manager Properties
>> > for
>> > this
>> > device is: "Windows cannot load the device driver for this hardware.
>> > The
>> > driver may be corrupted or missing. (Code 39)". Assuming the message is
>> > correct, I assume I need to re-install the driver. Neither Dell nor
>> > Sony
>> > have
>> > been able to help me (other than to suggest that I re-install XP, which
>> > seems
>> > to be overkill to me. Is simply reinstalling the driver an option? If
>> > so,
>> > where can I find it (Sony and Dell can't/won't help andI can't find it
>> > on
>> > Mocrosoft's sites)? If not, what is the solution to my problem?
>> >
>> > Thanks, Bob
>>
>>
>>

Andrew

You are an idiot and a big one at that. Code 39 is a known issue supported with a MS KB.

If you cannot give correct answers then do NOT give any at all. You mess up others computers with your idiotic suggestions

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Andrew E." <eckrichco@msn.com> wrote in message news:AD0682A0-6694-4880-9700-89F8486E4027@microsoft.com...
> Try uninstalling the hardware in device mgr,then shutdown pc,reconnect
> device to another IDE connection (reset jumper pins as needed)..Also,while
> sony doesnt supply drivers for the hardware,you will find firmware update
> for the device at sony.com
>
> "BobG" wrote:
>
>> My Dell XPS M1210 no longer seems to be able to access my SONY DVD Model
>> DW-Q58A drive. The message I get under the device manager Properties for this
>> device is: "Windows cannot load the device driver for this hardware. The
>> driver may be corrupted or missing. (Code 39)". Assuming the message is
>> correct, I assume I need to re-install the driver. Neither Dell nor Sony have
>> been able to help me (other than to suggest that I re-install XP, which seems
>> to be overkill to me. Is simply reinstalling the driver an option? If so,
>> where can I find it (Sony and Dell can't/won't help andI can't find it on
>> Mocrosoft's sites)? If not, what is the solution to my problem?
>>
>> Thanks, Bob