HP CUE Scanner error

OK, I FINALLY FOUND THE PROBLEM AND THE FIX. Thanks to bwt777 for suggesting it was a registry

cleaner issue. It was, and I found a work around. The problem is HP is creating an invalid

registry entry, but if you remove it, as your registry cleaner will, the HP CUE software

crashes. HP now has this same fix information, but it'll probably be 6 months before they

release a fix (if ever).

If you want the fix, read the very end. The beginning here documents the problem.

HP Scanner Software Problem

CIRCUMSTANCES to cause error:
Run HP Solution Center
Click on Scan Document or Scan Picture
Error window pops up; scan software aborts

ERROR MESSAGE:
HP CUE Scanning Flow Component has encountered a problem and needs to close. We are sorry for

the inconvenience.

CAUSE:
HP software installation creates a bad registry entry:

HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\DigitalImaging

Key = ProfileWritePath

Value = %APPDATA%\HP\Digital Imaging\Data\Destination

This value is in error; it indicates the HP CUE profile is written in the USERs application data

path. The registry variable %APPDATA% typically resolves to

C:\Documents and Settings\{username}\Application Data

Therefore, the installation software says the HP CUE profile can be found in

C:\Documents and Settings\{username}\Application Data\
HP\Digital Imaging\Data\Destination

However, the actual path where the HP CUE profile is being written is:

C:\Documents and Settings\All Users\Application Data\
HP\Digital Imaging\Data\Destination

In other words, the HP CUE profile is not being written to the %APPDATA% path, but is instead

being written to the
%ALLUSERSPROFILE% path.

The HP software works as installed, until the user runs a Registry Cleaner program. Registry

cleaner programs detect that the path specified by HP is an Invalid Path and removes the key:

HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\DigitalImaging\ProfileWritePath

If this key is missing from your registry, this is your problem.

When this key is deleted from the registry, scanning fails and the HP CUE error message occurs.

Replacing the key allows scanning to work again.

The bad Key Value created by HP cannot be corrected by the user. If you change the erroneous

value, to a valid path, the scanner fails and the same HP CUE error message occurs:
- You cannot replace %APPDATA%
with %ALLUSERSPROFILE%\Application Data
- You cannot replace %APPDATA%
with C:\Documents and Settings\All Users\Application Data

Any changes to correct the erroneous value apparently cause HP CUE to blow up.

WORK AROUND:
Since you cannot fix the HP software bug, you must fool the Registry Cleaner so that it does not

remove this invalid HP registry entry.

First, you must recreate the original HP registry entry if it is missing. In the registry:
- go to
HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\DigitalImaging
- create a new key (String Value); name it ProfileWritePath
- set the value of this new key to
%APPDATA%\HP\Digital Imaging\Data\Destination

For each user who will logon to the computer, you must go their personal Application Data

directory, and create the HP CUE sub-directories that are missing; the registry cleaner will

then see that the HP registry entry is pointing to a valid path, and not remove the HP registry

entry.

For example, you must create this folder path for each user of the computer:

C:\Documents and Settings\{username}\Application Data\
HP\Digital Imaging\Data\Destination

You don't need to add any files to the end directory, it can be left empty.

[RebeccaRKlein@gmail.]

HI,
I have been getting the cue scanner error message since i reinstalled my HP Photosmart C7280 software. I get the message every few minutes, regardless of whether or not I use the scanner.
I tried to follow your advice, but I am a computer novice, and i have no idea how to do the first step, i.e., recreating the original HP registry entry. how do i get to the correct place to do this, and how do I create a new key? If you could walk me through it in baby-steps, I would be SO appreciative.
thanks so much!

[tony58]

Hi. I have the same problem trying to install a HP Officejet L7500 printer. Can someone tell me about the required entries in the registry? THX