I am using a Dell XPS Laptop running with Windows XP Media Center OS. I recently bought two new All in one printers, it is Dell 926 and Dell 944. Now though the laptop and Printers are of same brand, none of them are ready to get installed on this laptop. Whenever I try installing any of them, both fails with exactly the same error message:
“AIOC.exe has encountered a problem and needs to close” and sometimes “Class Manager will not allow the installation”.
When I check device manager I can see the Yellow exclamation mark in front of the printers. When I called up Dell regarding this problem they the issue is with XP and I need to re-install operating system. But as per the searches done on web I found that it is the well-known compatibility issue.
Now am confused whether it is Driver problem as shown in device manager or is XP problem as stated by Dell customer representative. Can anyone please help me out? Thank you.
Bookmarks