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Serious error, can't access My documents,control panel etc.

Windows XP Support


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  #1  
Old 22-05-2008
anamarija_tkalec@msn.com
 
Posts: n/a
Serious error, can't access My documents,control panel etc.

Every time when I try to open My documents, or My computer, control
panel, search, or any folder on my desktop, my computer crashes. It
says, on a blue screen(!) something like this:

"A problem has been detected and windows has been shut down to prevent
damage to your computer.
If this is the first time you have seen this Stop error screen,
restart your computer. If this screen appears again, follow these
steps:
Check to be sure you have adequate disk space. If a driver is
identified in the Stop message, disable the driver or check with the
manufacturer for driver updates. Try changing video adapters.
Check with your hardware vendor for any BIOS updates. If you need to
use Safe Mode to remove or disable components, restart your computer,
press F8 to select Advanced Startup Options, and then select Safe
Mode.

Technical Information:

*** STOP: 0x0000007E ( 0xC0000005, 0x804EB951, 0xF62A1BB4, 0xF62A18B0)

Beginning dump of physical memory.
Physical memory dump complete.
Contact your system administrator or technical support group for
further assistance."
--------------------------
After I press restart, and windows start up, a pop-up window comes up,
it says that my system has been recovered from a serious error.
Do I wish to send this error report to microsoft....
BCCode : 1000007e BCP1 : C0000005 BCP2 : 804EB951 BCP3 :
F8965BB4
BCP4 : F89658B0 OSVer : 5_1_2600 SP : 2_0 Product :
256_1

And this in the report...
C:\DOCUME~1\Josip\LOCALS~1\Temp\WER66a3.dir00\Mini052208-04.dmp
C:\DOCUME~1\Josip\LOCALS~1\Temp\WER66a3.dir00\sysdata.xml
---------------------------
I've read somewhere online that I can check the error report this way:
right click on My computer> Manage> event viewer > system....
I did this and properties of error were:
Category :(102)
Event ID: 1003
..... and then, some numbers....
-----------------------------
I can open only some documents on desktop which aren't in a folder and
some programs on desktop. From start menu I can open ONLY microsoft
word and powerpoint, notepad, Mozilla ...
-----------------------------
Before this problems started I've been trying to get a webcam to work,
Logitech, and I've messed with run>msconfig .... but I think I checked
it alright after...
and since I couldn't fix my webcam drivers I installed a program
called Splitcam, to get my webcam to work.
And I installed a new version of Nero for burning cd-s.

But I uninstalled the webcam and Splitcam with TuneUp Utilities, soon
after I started to experience these 'serious error' pop-ups and blue
screens....
I can't uninstall Nero, cause I can't access it on add/remove
programs...
And TuneUp don't shows it on the list of installed programs!
---------------------------------
I've scanned computer with AVG and ZoneAlarm, I got nothing for
viruses.
-----------------------------------
I have Windows Xp professional, with service pack 2.
-------------------------
Please, what can be causing this, and how can I stop it to crash every
time I try to open my folders!

Thanx in advance!
Ana


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  #2  
Old 23-05-2008
Gerry
 
Posts: n/a
Re: Serious error, can't access My documents,control panel etc.

Dump / uninstall Tune Up Utilities. It is the type of software that can
create more problems than it solves!

Background information on Stop Error message:
http://msdn2.microsoft.com/en-us/library/ms795746.aspx

0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
A system thread generated an exception which the error handler did not
catch. There are numerous individual causes for this problem, including
hardware incompatibility, a faulty device driver or system service, or
some software issues. Check Event Viewer (EventVwr.msc) for additional
information.
Source: http://aumha.org/a/stop.htm

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drive
--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~rs are listed as unsigned? Disregard those which are
not checked.




anamarija_tkalec@msn.com wrote:
> Every time when I try to open My documents, or My computer, control
> panel, search, or any folder on my desktop, my computer crashes. It
> says, on a blue screen(!) something like this:
>
> "A problem has been detected and windows has been shut down to prevent
> damage to your computer.
> If this is the first time you have seen this Stop error screen,
> restart your computer. If this screen appears again, follow these
> steps:
> Check to be sure you have adequate disk space. If a driver is
> identified in the Stop message, disable the driver or check with the
> manufacturer for driver updates. Try changing video adapters.
> Check with your hardware vendor for any BIOS updates. If you need to
> use Safe Mode to remove or disable components, restart your computer,
> press F8 to select Advanced Startup Options, and then select Safe
> Mode.
>
> Technical Information:
>
> *** STOP: 0x0000007E ( 0xC0000005, 0x804EB951, 0xF62A1BB4, 0xF62A18B0)
>
> Beginning dump of physical memory.
> Physical memory dump complete.
> Contact your system administrator or technical support group for
> further assistance."
> --------------------------
> After I press restart, and windows start up, a pop-up window comes up,
> it says that my system has been recovered from a serious error.
> Do I wish to send this error report to microsoft....
> BCCode : 1000007e BCP1 : C0000005 BCP2 : 804EB951 BCP3 :
> F8965BB4
> BCP4 : F89658B0 OSVer : 5_1_2600 SP : 2_0 Product :
> 256_1
>
> And this in the report...
> C:\DOCUME~1\Josip\LOCALS~1\Temp\WER66a3.dir00\Mini052208-04.dmp
> C:\DOCUME~1\Josip\LOCALS~1\Temp\WER66a3.dir00\sysdata.xml
> ---------------------------
> I've read somewhere online that I can check the error report this way:
> right click on My computer> Manage> event viewer > system....
> I did this and properties of error were:
> Category :(102)
> Event ID: 1003
> .... and then, some numbers....
> -----------------------------
> I can open only some documents on desktop which aren't in a folder and
> some programs on desktop. From start menu I can open ONLY microsoft
> word and powerpoint, notepad, Mozilla ...
> -----------------------------
> Before this problems started I've been trying to get a webcam to work,
> Logitech, and I've messed with run>msconfig .... but I think I checked
> it alright after...
> and since I couldn't fix my webcam drivers I installed a program
> called Splitcam, to get my webcam to work.
> And I installed a new version of Nero for burning cd-s.
>
> But I uninstalled the webcam and Splitcam with TuneUp Utilities, soon
> after I started to experience these 'serious error' pop-ups and blue
> screens....
> I can't uninstall Nero, cause I can't access it on add/remove
> programs...
> And TuneUp don't shows it on the list of installed programs!
> ---------------------------------
> I've scanned computer with AVG and ZoneAlarm, I got nothing for
> viruses.
> -----------------------------------
> I have Windows Xp professional, with service pack 2.
> -------------------------
> Please, what can be causing this, and how can I stop it to crash every
> time I try to open my folders!
>
> Thanx in advance!
> Ana



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