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Thread: cannot login to support.microsoft.com page

  1. #1
    Join Date
    Jul 2006
    Posts
    286

    cannot login to support.microsoft.com page

    I am not able to login to support.microsoft.com page, ad I also cannot access the Microsoft Knowledge Base. I am getting the below error message

    Internet Explorer cannot display the webpage. I run "Network Diagnostics for Win XP" and I got the message:"Windows did not detect any problems with your internet connection over HTTP and HTTPS, but was not able to make a successful connection over FTP. The most likely cause of this problem is that firewall client running on your machine is blocking the necessary FTP ports".

    HTTP, HTTPS, FTP connectivity
    warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The connection with the server was reset
    info HTTP: Successfully connected to www.microsoft.com.
    warn HTTPS: Error 12037 connecting to www.passport.net: The date in the certificate is invalid or has expired
    info HTTPS: Successfully connected to www.microsoft.com.
    warn FTP (Active): Error 12031 connecting to ftp.microsoft.com: The connection with the server was reset
    error Could not make an FTP connection.

    Can anyone please help me out? Thanks

  2. #2
    Join Date
    Oct 2005
    Posts
    1,217

    Re: cannot login to support.microsoft.com page

    It might be a malware issue. You can try to look at Internet Explorer > Tools Menu > Options > Security tab > "Restricted Sites" and also at /system32/drivers/etc/hosts. This file, (with no extension) can be opened in Notepad. If microsoft.com is listed, put a # at the front of the line to comment that out.

  3. #3
    Join Date
    Jul 2006
    Posts
    286

    Re: cannot login to support.microsoft.com page

    Thanks for the reply, I checked everything. In the "Restricted sites" I dont have any restricted sites and in the hosts file the "microsoft.com" is not listed.

  4. #4
    Join Date
    Nov 2005
    Posts
    609

    Re: cannot login to support.microsoft.com page

    Can you try to clear all the temp files by going to IE > Tools menu > "Delete Browsing History"

  5. #5
    Join Date
    Jul 2006
    Posts
    286

    Re: cannot login to support.microsoft.com page

    I have already done this and I am still unable to login to microsoft support and help. Any other ideas?

  6. #6
    Join Date
    Jul 2006
    Posts
    286
    The issue was solved by unchecking the "HTTP 1.1 settings" in Advanced tab in Internet Options.

    In Advanced tab (in Internet Options) the "Enable FTP folder view" and "Use passive FTP" were enabled. I didn't change the browser IE7. I use the Windows XP Firewall (on (recomended)) in Win XP Pro SP2. I didn't dare to install SP3 yet, since I heard that it causes a lot of trouble. According to the Microsoft Malicious Software Removal Tool my PC was clean (malware status).

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