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SP3 - Access is denied

Windows XP Support


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  #1  
Old 14-05-2008
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Join Date: Jul 2006
Posts: 286
SP3 - Access is denied

I am getting "Access Denied" error when I am trying to install the Service Pack 3 for Windows XP. When checking the error in the svcpack.log, then it has something to do with the missing rights on the registry, which is totally wrong since I am the Admin of my computer. I have given all the users full control on my registry but still I am getting this error? Can anyone please help, check the below error details:


The last lines of the log-file:
1318.578: DoInstallation: Installing assemblies with source root path:
c:\3734fad498122e8c3bd8d81bbecbbf7d\i386\
1327.063: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1328.297: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1328.813: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1328.953: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1328.953: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1332.375: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1335.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1336.547: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1337.734: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1337.734: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1338.109: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1338.344: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1338.344: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1338.406: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1338.578: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1338.578: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1338.781: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1339.016: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1339.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1339.828: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1339.938: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1339.938: Num Ticks for Copying files : 809235
1343.391: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
ProductInstall.GlobalRegistryChanges.Install error: 0x5
1343.391: INF_REGISTRY Failed
1343.391: DoInstallation:DoRegistryUpdates failed
1369.688: Unregistration of sprecovr successful
1369.734: Access is denied.
2488.953: Message displayed to the user: Access is denied.
2488.953: User Input: OK
2488.984: Service Pack 3 installation did not complete. Select 'OK' to undo the changes that have been made.
2492.188: Message displayed to the user: Service Pack 3 installation did not complete. Select 'OK' to undo the changes that have been made.
2492.188: User Input: OK
2492.203: Starting process: C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z

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  #2  
Old 14-05-2008
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Join Date: Sep 2005
Posts: 1,466
Re: SP3 - Access is denied

Have you tried to check the below link on this article "Error message when you try to install WinXP SP3: "Access is denied" or ?Service Pack installation did not complete?
http://support.microsoft.com/kb/949377
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  #3  
Old 14-05-2008
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Join Date: Feb 2006
Posts: 335
You should know that unless you have installed SP1 you wont be able to install the Service Pack 3.
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  #4  
Old 14-05-2008
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Join Date: Jul 2006
Posts: 286
Re: SP3 - Access is denied

Thanks but the link that you have given me doesnt work. It has not caused all my network connections to disappear. Do you have any other ideas?
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  #5  
Old 15-05-2008
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Join Date: Jan 2006
Posts: 2,254
You might be having a access permission problem on registry, so try the below steps and check if it works or not:
  1. First of all open a file "setupai.log" at C:\windows (use notepad or WordPad)
  2. After that search a word for "denied"
  3. Now, you will find which key(s) is causing "Access denied" error.
  4. After that try to open "regedit.exe"
  5. You can now search for problem key(s).
  6. Now you need to check permission for problem key(s) and change "Administrators" permission to "Full Control"
  7. Now you can try to do SP3 update again.
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