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ERROR 1720 - Problem with Windows Installer Package

Windows XP Support


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  #1  
Old 08-04-2008
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Join Date: Jul 2006
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ERROR 1720 - Problem with Windows Installer Package

I want to install a new version of Ad Aware 2007 I have just bought and at the time of downloading it, it is trying to delete the older version of the program and I get the below error message:

Error 1720. There is a problem with this windows installer package. A script required for this install to complete could not be run. Contact your support person or package vendor.

I have tried to go to add and remove programs and deleted the old program directly but I still get the same error message. Any ideas? Thanks.

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  #2  
Old 08-04-2008
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Join Date: Oct 2005
Posts: 2,387
Re: ERROR 1720 - Problem with Windows Installer Package

You can try to download the Windows Installer CleanUp Utility by searching it on the web to solve this issue.
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  #3  
Old 08-04-2008
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Join Date: Jul 2006
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Re: ERROR 1720 - Problem with Windows Installer Package

Thanks for responding, but that didnt work, after running it and restarting I am still getting the error message. I am not able to add or delete any programs from my system anymore?
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  #4  
Old 08-04-2008
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Join Date: Sep 2005
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Re: ERROR 1720 - Problem with Windows Installer Package

Follow the below article on "How to troubleshoot problems when you install or uninstall programs on a Windows-based computer" to solve your issue:

http://support.microsoft.com/kb/555175/en-us
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  #5  
Old 09-04-2008
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Thanks but any of the suggestions are still not working for me and I get the same error message. I called microsoft and they told me the same method to no avail.
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  #6  
Old 14-06-2008
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I am having the same issue and have tried everything listed but nothing seems to work. I hope someone figures this out because I cannot update my antivirus software any more. Please someone help.
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  #7  
Old 14-06-2008
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Join Date: Jun 2008
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I think I may have found a solution by downloading this http://www.microsoft.com/downloads/t...htMm6uIQ%3d%3d
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  #8  
Old 07-12-2008
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Join Date: Dec 2008
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Re: ERROR 1720 - Problem with Windows Installer Package

this soultion worked...thank you.
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