Print Spooler service terminated unexpectedly

I'm having an issue with my networked printers. My users will try and print
a document, an email, or even a webpage and they will get an error. From the
Event Viewer, the error is 7031 - The Print Spooler service terminated
unexpectedly. It has done this 1 time(s). The following corrective action
will be taken in 60000 milliseconds: Restart the service.
All of the printers will then be deleted from their computer. They must
then reboot to reconnect to the network printers. Out of about 30 computers,
I have 5 or so that are doing this which just started about a week ago. All
computers are running Windows XP Pro SP2. They are also fully patched.
The network printers are from a server running Windows Server 2003. This
problem usually happens when they go to print a document from Word or print
an email from Outlook, but I've seen the issue happen in Firefox as well.

the print drivers are most likely corrupting the memory in the spooler
process on the client. This might be due to multiple connections to
different driver versions conflicting on the client

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"IndyRSX" <IndyRSX@discussions.microsoft.com> wrote in message
news:66630749-14BF-429A-B313-2312B7CFD00C@microsoft.com...
> I'm having an issue with my networked printers. My users will try and
> print
> a document, an email, or even a webpage and they will get an error. From
> the
> Event Viewer, the error is 7031 - The Print Spooler service terminated
> unexpectedly. It has done this 1 time(s). The following corrective
> action
> will be taken in 60000 milliseconds: Restart the service.
> All of the printers will then be deleted from their computer. They must
> then reboot to reconnect to the network printers. Out of about 30
> computers,
> I have 5 or so that are doing this which just started about a week ago.
> All
> computers are running Windows XP Pro SP2. They are also fully patched.
> The network printers are from a server running Windows Server 2003. This
> problem usually happens when they go to print a document from Word or
> print
> an email from Outlook, but I've seen the issue happen in Firefox as well.

How do we fix it? Thanks.
--
A Tech Guy in MN


"Alan Morris [MSFT]" wrote:

> the print drivers are most likely corrupting the memory in the spooler
> process on the client. This might be due to multiple connections to
> different driver versions conflicting on the client
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "IndyRSX" <IndyRSX@discussions.microsoft.com> wrote in message
> news:66630749-14BF-429A-B313-2312B7CFD00C@microsoft.com...
> > I'm having an issue with my networked printers. My users will try and
> > print
> > a document, an email, or even a webpage and they will get an error. From
> > the
> > Event Viewer, the error is 7031 - The Print Spooler service terminated
> > unexpectedly. It has done this 1 time(s). The following corrective
> > action
> > will be taken in 60000 milliseconds: Restart the service.
> > All of the printers will then be deleted from their computer. They must
> > then reboot to reconnect to the network printers. Out of about 30
> > computers,
> > I have 5 or so that are doing this which just started about a week ago.
> > All
> > computers are running Windows XP Pro SP2. They are also fully patched.
> > The network printers are from a server running Windows Server 2003. This
> > problem usually happens when they go to print a document from Word or
> > print
> > an email from Outlook, but I've seen the issue happen in Firefox as well.
>
>
>

Find the offending driver. Use ntsd in system32 to attach to user.dmp or
watson dump files.( ntsd -z dumpfilename; type k at the prompt, this will
hopefully dump a dll that you can trace back to a printer driver). If you
have a drwatson.log file in the \windows directory, search for FAULT.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"BlueOcean" <htn0505@yahoo.com> wrote in message
news:FADC2F46-8876-4B94-8F27-22DBCCDCE4A4@microsoft.com...
> How do we fix it? Thanks.
> --
> A Tech Guy in MN
>
>
> "Alan Morris [MSFT]" wrote:
>
>> the print drivers are most likely corrupting the memory in the spooler
>> process on the client. This might be due to multiple connections to
>> different driver versions conflicting on the client
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/search/?adv=1
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "IndyRSX" <IndyRSX@discussions.microsoft.com> wrote in message
>> news:66630749-14BF-429A-B313-2312B7CFD00C@microsoft.com...
>> > I'm having an issue with my networked printers. My users will try and
>> > print
>> > a document, an email, or even a webpage and they will get an error.
>> > From
>> > the
>> > Event Viewer, the error is 7031 - The Print Spooler service terminated
>> > unexpectedly. It has done this 1 time(s). The following corrective
>> > action
>> > will be taken in 60000 milliseconds: Restart the service.
>> > All of the printers will then be deleted from their computer. They
>> > must
>> > then reboot to reconnect to the network printers. Out of about 30
>> > computers,
>> > I have 5 or so that are doing this which just started about a week ago.
>> > All
>> > computers are running Windows XP Pro SP2. They are also fully patched.
>> > The network printers are from a server running Windows Server 2003.
>> > This
>> > problem usually happens when they go to print a document from Word or
>> > print
>> > an email from Outlook, but I've seen the issue happen in Firefox as
>> > well.
>>
>>
>>

Hi

Star regedit

Go to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Standard
TCP/IP Port\Ports

Export to file.

Edit this file
Find: "SNMP Enabled"=dword:00000001
replace: "SNMP Enabled"=dword:00000000

Save file and then Merge it.

Restart Print spooler

It seems to be a problem with SNMP when Sp 2 is installed

Br

Mogens (Norway)




"Alan Morris [MSFT]" wrote:

> Find the offending driver. Use ntsd in system32 to attach to user.dmp or
> watson dump files.( ntsd -z dumpfilename; type k at the prompt, this will
> hopefully dump a dll that you can trace back to a printer driver). If you
> have a drwatson.log file in the \windows directory, search for FAULT.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "BlueOcean" <htn0505@yahoo.com> wrote in message
> news:FADC2F46-8876-4B94-8F27-22DBCCDCE4A4@microsoft.com...
> > How do we fix it? Thanks.
> > --
> > A Tech Guy in MN
> >
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >> the print drivers are most likely corrupting the memory in the spooler
> >> process on the client. This might be due to multiple connections to
> >> different driver versions conflicting on the client
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/search/?adv=1
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "IndyRSX" <IndyRSX@discussions.microsoft.com> wrote in message
> >> news:66630749-14BF-429A-B313-2312B7CFD00C@microsoft.com...
> >> > I'm having an issue with my networked printers. My users will try and
> >> > print
> >> > a document, an email, or even a webpage and they will get an error.
> >> > From
> >> > the
> >> > Event Viewer, the error is 7031 - The Print Spooler service terminated
> >> > unexpectedly. It has done this 1 time(s). The following corrective
> >> > action
> >> > will be taken in 60000 milliseconds: Restart the service.
> >> > All of the printers will then be deleted from their computer. They
> >> > must
> >> > then reboot to reconnect to the network printers. Out of about 30
> >> > computers,
> >> > I have 5 or so that are doing this which just started about a week ago.
> >> > All
> >> > computers are running Windows XP Pro SP2. They are also fully patched.
> >> > The network printers are from a server running Windows Server 2003.
> >> > This
> >> > problem usually happens when they go to print a document from Word or
> >> > print
> >> > an email from Outlook, but I've seen the issue happen in Firefox as
> >> > well.
> >>
> >>
> >>
>
>
>