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I want to install Lavasofts Adaware 2007 so that I can remove VirusHeat but if I am trying to install then I get an error message saying that "The system administrator has set policies to prevent this installation". I checked for some solutions and came to know that it is a windows installer problem. I have tried to reinstall Windows Installed but that has its own problem. Can anyone tell me what is the real cause here? Thanks
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I think that virus can hide themselves and give this message if you try to install known spyware removal software. Does this issue also happens with other anti-spyware tools like Spybot or Spyware Terminator? You can try to start Windows Installer in safe mode and see if that works.
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I know this is quite an old topic, but I thought I'd add a solution I found as I had the same problem with a computer I was trying to repair and did a search on Google for a solution, this answer came up so hopefully my reply might help other people.
First and most important thing to do before starting to attempt to remove a virus is where possible to take the computer off the network so it doesn't have access to the internet (if possible pull the ethernet cable out the back, or remove the wi-fi card or turn off your wi-fi router). The reason for this is to ensure that the virus itself can't update itself via the internet whilst trying to remove it (if you get a recent antivirus program from the internet you might get lucky and find out they've found a way to kill the virus, but if you leave the computer plugged into the internet the virus will update itself to get round the problem, it's a game of cat and mouse).
The problem seems to be in Safe Mode. I think in Safe Mode you can't run the Windows Installer, the only problem with this is that if your PC is infected in Normal Mode you can't install anti-virus software anyway because the virus will stop it (the obvious solution is to install AV software before you get a virus and ensure it's constantly up to date, but that doesn't really help when you have a virus and can't get rid of the thing!).
The way I got the antivirus to install was to locate the files that were running on startup that belonged to the virus in safe mode and prevent them from running (just disabling them in MSConfig doesn't always work, a lot of viruses have other "hidden" programs that re-enable the programs you've just turned off, so here is the solution...
Run MSConfig in safe mode, look down the list of programs for strange programs that are starting up (usually if it is a virus it will be in a non-standard location - e.g. C:\Windows or C:\Documents & Settings\Application Data, normally most programs should be in C:\Program Files, so if it's not in there query it, even if it is in there and it has a strange name query it.
The easiest way to find out whether the strange program is just some part of a driver for something or a virus is to use Google, if you enter the filename that is running e.g. ld08.exe into Google's search there are about a dozen websites that all give information about what this file does (and whether or not it's a potential threat).
If it is firstly disable it, then go and find it (just to stop the virus re-activating itself on restart). When you've found it (either use Windows Search to find it, or use the path name given by msconfig, where no path name is given use windows search). Sometimes you still wont find it, if this is the case ensure that you go into Tools menu of My Computer and Folder Options, go to the View tab and in the "Hidden Files and Folders" section ensure that is set to "Show Hidden Files and Folders", untick the box "Hide Extensions for Known File Types" and untick the box "Hide Protected Operating System Files [Recommended]", at this point Windows will warn you that editing these files may cause problems... just click yes, you should be fine as long as you don't go playing with any other files other than the ones that are possible viruses - one important note here though if any of your files is called svchost.exe do not touch this file at all, some sites claim that this can be a virus, this is not a virus, it is a vital system file, that runs quite a lot of different things (sometimes viruses can use it to access the DLL files, unless you really know what you are doing your best leaving this one well alone, and not even disabling it in msconfig).
Once you locate the virus file change it's extension from .exe to something else e.g. .bak or .vir or something, very important - do not delete it!
Repeat this for all the other programs that are suspected viruses - another important note, just because you found one program that is a virus that most probably wont be the only one, many viruses use numerous programs to ensure that even when you disable one the others continue on and re-activate the ones you've disabled, even when you've deleted the files! Also not all the virus programs will be in the same directory, some virus program even masquerade themselves as anti-virus programs (if you suspect your antivirus program is in fact a virus the best recommendation I can give is to download a 30 day trial of some of the other top virus killers that sites like pcworld and cnet recommend, I certainly recommend ESET's NOD32 myself, and only download them from the companies official site or CNET as these links are usually verified, where as other links can take you to dodgy sites that try and clone these top virus killers)
Once you've done this to all the files you think are possibly viruses restart the computer into normal mode.
Now if all is well the computer should be working and you should have regained control of the computer.
If this is the case run the anti-virus installer and it should install fine, then do a complete scan of your system ensuring to clean or delete anything the virus killer finds as a virus, I recommend doing a complete scan and not a mild scan (like a "smart scan"), scan every file, archive, etc, regardless of whether it's an exe file or not (as it's scanning it should pick up on the files you renamed .vir or .bak or whatever and delete them, it should also pick up the file you downloaded that infected your computer).
In addition ensure you clean out your "System Restore" as the virus can also hide in there, and virus killers can't remove things from there.
Member
you saved my life!
I have been fighting this virus all day (is 11pm now). that was a god sent trick that solved it. thanks a million!
/it's grim up north.
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