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Thread: Windows XP frozen and safe mode freezes also-have unsaved files! H

  1. #1
    MsGiraffe Guest

    Windows XP frozen and safe mode freezes also-have unsaved files! H

    I tried to also post this message in this group but I must have mistyped some
    info so this what I have posted in basics and performance and maintenance
    groups. I reall need some help, please!

    Hello! I have Windows XP 2005 Media version and I use AVG for virus
    protection. My computer is approx 18 months old and under warranty but I am
    not getting any help over the phone and that is all they are offering at this
    point.

    I have files saved on my computer that I had not backed up and do need to
    recover if I at all can. I have a flash drive ready to do that! Trust me
    when I say I have learned my lesson and I don't plan to save anything
    directly on my computer. I will use CDs and Flash Drives to maintain my
    files for when I need them.

    My computer was working fine until approx 1 week ago. When I turned
    on my computer, it froze (locked) up. I was able at one point during the day
    to get the computer to let me open up in safe mode. I performed Check Disk
    and it told me that the volume in C was dirty. It proceeded on to check the
    rest of the disk. However, when it completes and goes to the log in page and
    I clik on my icon, the system freezes up. Now I cannot even open up in safe
    mode as it freezes (locks) up in safe mode as well. Today,I called Dell as
    my computer is still under warranty, and was told she could help me to do a
    system retore and I would lose all of my files, etc. She advised that first
    I contact a local repair person to get them to help me to back up my files
    and then call her back to complete the system restore. I couln't get any
    other info or help and ended the phone call more confused and stressed. I
    have many files that I have not backed up on any other source and I know I
    should have done so all along.

    I have been able to do the F12 and all the tests pass. If I do F8 and go to
    prev safe configuration it will bring up the sign in page, but freezes up
    when I click on the icon and try to input my password.

    What is causing this? Is my drive corrupted? How can I fix this without
    losing all my files? I need my computer desparately and need your help even
    more.
    I opened the computer and cleaned it out. It still freezes up. I am at a
    loss and desperately need help!

    I am not very computer illiterate when it comes to the this type of technical
    part of a computer. I follow directions well and am eager for some help to
    get my computer fixed soon!

    I hope I have given enough info for someone to be able to help me fix my
    computer if at all possible!


    MsGiraffe
    Louisville, KY



  2. #2
    Mark L. Ferguson Guest

    Re: Windows XP frozen and safe mode freezes also-have unsaved files! H

    It sounds like you will be able to go the "Safe Mode with Command Prompt"
    This will let you run the command to start a System Restore. (Press F8 on
    restart to go to the safe mode menu)

    HOW TO Start System Restore Tool from Command Prompt (Q304449):
    http://support.microsoft.com/support.../q304/4/49.asp

    --
    Was this helpful? Then click the Ratings button. Voting helps the web
    interface.
    http://www.microsoft.com/wn3/locales....htm#RateAPost

    Mark L. Ferguson

    ..

    "MsGiraffe" <MsGiraffe@discussions.microsoft.com> wrote in message
    news:627E1CE5-A2D7-48BE-8BDA-03CF4BAFA460@microsoft.com...
    > I tried to also post this message in this group but I must have mistyped
    > some
    > info so this what I have posted in basics and performance and maintenance
    > groups. I reall need some help, please!
    >
    > Hello! I have Windows XP 2005 Media version and I use AVG for virus
    > protection. My computer is approx 18 months old and under warranty but I
    > am
    > not getting any help over the phone and that is all they are offering at
    > this
    > point.
    >
    > I have files saved on my computer that I had not backed up and do need to
    > recover if I at all can. I have a flash drive ready to do that! Trust me
    > when I say I have learned my lesson and I don't plan to save anything
    > directly on my computer. I will use CDs and Flash Drives to maintain my
    > files for when I need them.
    >
    > My computer was working fine until approx 1 week ago. When I turned
    > on my computer, it froze (locked) up. I was able at one point during the
    > day
    > to get the computer to let me open up in safe mode. I performed Check
    > Disk
    > and it told me that the volume in C was dirty. It proceeded on to check
    > the
    > rest of the disk. However, when it completes and goes to the log in page
    > and
    > I clik on my icon, the system freezes up. Now I cannot even open up in
    > safe
    > mode as it freezes (locks) up in safe mode as well. Today,I called Dell
    > as
    > my computer is still under warranty, and was told she could help me to do
    > a
    > system retore and I would lose all of my files, etc. She advised that
    > first
    > I contact a local repair person to get them to help me to back up my files
    > and then call her back to complete the system restore. I couln't get any
    > other info or help and ended the phone call more confused and stressed. I
    > have many files that I have not backed up on any other source and I know I
    > should have done so all along.
    >
    > I have been able to do the F12 and all the tests pass. If I do F8 and go
    > to
    > prev safe configuration it will bring up the sign in page, but freezes up
    > when I click on the icon and try to input my password.
    >
    > What is causing this? Is my drive corrupted? How can I fix this without
    > losing all my files? I need my computer desparately and need your help
    > even
    > more.
    > I opened the computer and cleaned it out. It still freezes up. I am at
    > a
    > loss and desperately need help!
    >
    > I am not very computer illiterate when it comes to the this type of
    > technical
    > part of a computer. I follow directions well and am eager for some help
    > to
    > get my computer fixed soon!
    >
    > I hope I have given enough info for someone to be able to help me fix my
    > computer if at all possible!
    >
    >
    > MsGiraffe
    > Louisville, KY
    >
    >


  3. #3
    MsGiraffe Guest

    Re: Windows XP frozen and safe mode freezes also-have unsaved file

    Mark, Thanks so much for the helpful tools. I have some additional
    questions after looking at your links: When I do the system restore, will I
    lose any files I cannot access to back up? When I go into safe mode, would I
    be able to back up those files before system restore if I go into the safe
    mode with command prompts?

    Thanks again in advance!

    Ms Giraffe
    Louisville, KY

    "Mark L. Ferguson" wrote:

    > It sounds like you will be able to go the "Safe Mode with Command Prompt"
    > This will let you run the command to start a System Restore. (Press F8 on
    > restart to go to the safe mode menu)
    >
    > HOW TO Start System Restore Tool from Command Prompt (Q304449):
    > http://support.microsoft.com/support.../q304/4/49.asp
    >
    > --
    > Was this helpful? Then click the Ratings button. Voting helps the web
    > interface.
    > http://www.microsoft.com/wn3/locales....htm#RateAPost
    >
    > Mark L. Ferguson
    >
    > .
    >
    > "MsGiraffe" <MsGiraffe@discussions.microsoft.com> wrote in message
    > news:627E1CE5-A2D7-48BE-8BDA-03CF4BAFA460@microsoft.com...
    > > I tried to also post this message in this group but I must have mistyped
    > > some
    > > info so this what I have posted in basics and performance and maintenance
    > > groups. I reall need some help, please!
    > >
    > > Hello! I have Windows XP 2005 Media version and I use AVG for virus
    > > protection. My computer is approx 18 months old and under warranty but I
    > > am
    > > not getting any help over the phone and that is all they are offering at
    > > this
    > > point.
    > >
    > > I have files saved on my computer that I had not backed up and do need to
    > > recover if I at all can. I have a flash drive ready to do that! Trust me
    > > when I say I have learned my lesson and I don't plan to save anything
    > > directly on my computer. I will use CDs and Flash Drives to maintain my
    > > files for when I need them.
    > >
    > > My computer was working fine until approx 1 week ago. When I turned
    > > on my computer, it froze (locked) up. I was able at one point during the
    > > day
    > > to get the computer to let me open up in safe mode. I performed Check
    > > Disk
    > > and it told me that the volume in C was dirty. It proceeded on to check
    > > the
    > > rest of the disk. However, when it completes and goes to the log in page
    > > and
    > > I clik on my icon, the system freezes up. Now I cannot even open up in
    > > safe
    > > mode as it freezes (locks) up in safe mode as well. Today,I called Dell
    > > as
    > > my computer is still under warranty, and was told she could help me to do
    > > a
    > > system retore and I would lose all of my files, etc. She advised that
    > > first
    > > I contact a local repair person to get them to help me to back up my files
    > > and then call her back to complete the system restore. I couln't get any
    > > other info or help and ended the phone call more confused and stressed. I
    > > have many files that I have not backed up on any other source and I know I
    > > should have done so all along.
    > >
    > > I have been able to do the F12 and all the tests pass. If I do F8 and go
    > > to
    > > prev safe configuration it will bring up the sign in page, but freezes up
    > > when I click on the icon and try to input my password.
    > >
    > > What is causing this? Is my drive corrupted? How can I fix this without
    > > losing all my files? I need my computer desparately and need your help
    > > even
    > > more.
    > > I opened the computer and cleaned it out. It still freezes up. I am at
    > > a
    > > loss and desperately need help!
    > >
    > > I am not very computer illiterate when it comes to the this type of
    > > technical
    > > part of a computer. I follow directions well and am eager for some help
    > > to
    > > get my computer fixed soon!
    > >
    > > I hope I have given enough info for someone to be able to help me fix my
    > > computer if at all possible!
    > >
    > >
    > > MsGiraffe
    > > Louisville, KY
    > >
    > >


  4. #4
    Homer S. Guest

    Re: Windows XP frozen and safe mode freezes also-have unsaved file

    On Wed, 12 Mar 2008 09:23:02 -0700, MsGiraffe <MsGiraffe@discussions.microsoft.com>
    wrote:

    >Mark, Thanks so much for the helpful tools. I have some additional
    >questions after looking at your links: When I do the system restore, will I
    >lose any files I cannot access to back up? When I go into safe mode, would I
    >be able to back up those files before system restore if I go into the safe
    >mode with command prompts?
    >
    >Thanks again in advance!
    >
    >Ms Giraffe
    >Louisville, KY


    System Restore does not affect any of your personal data. It's very safe.

  5. #5
    Homer S. Guest

    Re: Windows XP frozen and safe mode freezes also-have unsaved files! H

    On Tue, 11 Mar 2008 12:54:01 -0700, MsGiraffe <MsGiraffe@discussions.microsoft.com>
    wrote:

    >I tried to also post this message in this group but I must have mistyped some
    >info so this what I have posted in basics and performance and maintenance
    >groups. I reall need some help, please!
    >
    >Hello! I have Windows XP 2005 Media version and I use AVG for virus
    >protection. My computer is approx 18 months old and under warranty but I am
    >not getting any help over the phone and that is all they are offering at this
    >point.
    >
    >I have files saved on my computer that I had not backed up and do need to
    >recover if I at all can. I have a flash drive ready to do that! Trust me
    >when I say I have learned my lesson and I don't plan to save anything
    >directly on my computer. I will use CDs and Flash Drives to maintain my
    >files for when I need them.
    >
    >My computer was working fine until approx 1 week ago. When I turned
    >on my computer, it froze (locked) up. I was able at one point during the day
    >to get the computer to let me open up in safe mode. I performed Check Disk
    >and it told me that the volume in C was dirty. It proceeded on to check the
    >rest of the disk. However, when it completes and goes to the log in page and
    >I clik on my icon, the system freezes up. Now I cannot even open up in safe
    >mode as it freezes (locks) up in safe mode as well. Today,I called Dell as
    >my computer is still under warranty, and was told she could help me to do a
    >system retore and I would lose all of my files, etc. She advised that first
    >I contact a local repair person to get them to help me to back up my files
    >and then call her back to complete the system restore. I couln't get any
    >other info or help and ended the phone call more confused and stressed. I
    >have many files that I have not backed up on any other source and I know I
    >should have done so all along.
    >
    >I have been able to do the F12 and all the tests pass. If I do F8 and go to
    >prev safe configuration it will bring up the sign in page, but freezes up
    >when I click on the icon and try to input my password.
    >
    >What is causing this? Is my drive corrupted? How can I fix this without
    >losing all my files? I need my computer desparately and need your help even
    >more.
    >I opened the computer and cleaned it out. It still freezes up. I am at a
    >loss and desperately need help!
    >
    >I am not very computer illiterate when it comes to the this type of technical
    >part of a computer. I follow directions well and am eager for some help to
    >get my computer fixed soon!
    >
    >I hope I have given enough info for someone to be able to help me fix my
    >computer if at all possible!
    >
    >
    >MsGiraffe
    >Louisville, KY


    If you really want to save your data and need your computer to run correctly, DO NOT
    TALK TO DELL ANYMORE!!!! - at least until you're sure you have your data backed up.
    They did give you some invaluable advice though - CONTACT A LOCAL REPAIR PERSON!

    I am a 'local repair person' and I get a ton of business from Dell computer owners
    with problems such as yours whose systems are still under the worthless Dell 'quasi'
    warranty. The only thing Dell does for a person in your situation is instruct you in
    the use of their system restore. The Dell person you speak with lacks the necessary
    skills and expertise needed to actually SOLVE your problem. The Dell solution to 99%
    of all problems, 'system restore', completely destroys any and all of your data and
    takes your software back to the dark day when you first turned on your piece of Dell
    crap. At least that woman you talked to warned that you would lose all your data if
    you followed her instructions - you are one of the lucky ones. I get people all the
    time who walk into my store with their Dell computers and ask if I can get their
    family pictures back - after they had already listened to a Dell moron and
    completely wiped out their data with a system restore. I even had a lady who told me
    that Dell assured her that her data was not lost after they had her do a system
    restore and all she had to do was take the computer to a 'local repair shop' to get
    it back. She actually got pissed off and argued with me for 30 minutes when I told
    her Dell was wrong and her data was gone for good. UNBELIEVABLE!!!

    DO: find a local repair shop (NOT BEST BUY or CIRCUIT CITY!!) and ask them to
    recover your data. That should cost between $95 - $145 - I charge $95 for a simple
    recovery where I just burn your entire My Documents folder to a DVD or two. If you
    have files scattered all over the place and don't know where anything is, the cost
    goes up at a rate of $50 per hour. Also, if you have a large amount of data that
    takes more than 2-3 DVD's the cost will be higher.

    DO: yourself a favor, don't buy another Dell, but if you do, forget the extended
    warranty - its worthless. Use the money you save to take it to a LOCAL REPAIR SHOP
    when you have trouble. Better yet, buy your next computer from a reputable local
    computer shop and avoid the frustration of having to call India and talk to someone
    who knows less than you about computers.

    Good Luck,
    HJS






  6. #6
    Bill in Co. Guest

    Re: Windows XP frozen and safe mode freezes also-have unsaved files! H

    You should probably clarify which "system restore" you are talking about
    below, as this post can be a bit misleading.

    The (WinXP) System Restore obviously does NOT take you back to the day your
    computer was shipped, but the DELL system restore or system recovery option
    (only selected as a special bootup option, typically Ctrl-F11), does.

    Homer S. wrote:
    > On Tue, 11 Mar 2008 12:54:01 -0700, MsGiraffe
    > <MsGiraffe@discussions.microsoft.com> wrote:
    >
    >> I tried to also post this message in this group but I must have mistyped
    >> some
    >> info so this what I have posted in basics and performance and maintenance
    >> groups. I reall need some help, please!
    >>
    >> Hello! I have Windows XP 2005 Media version and I use AVG for virus
    >> protection. My computer is approx 18 months old and under warranty but I
    >> am
    >> not getting any help over the phone and that is all they are offering at
    >> this
    >> point.
    >>
    >> I have files saved on my computer that I had not backed up and do need to
    >> recover if I at all can. I have a flash drive ready to do that! Trust
    >> me
    >> when I say I have learned my lesson and I don't plan to save anything
    >> directly on my computer. I will use CDs and Flash Drives to maintain my
    >> files for when I need them.
    >>
    >> My computer was working fine until approx 1 week ago. When I turned
    >> on my computer, it froze (locked) up. I was able at one point during the
    >> day
    >> to get the computer to let me open up in safe mode. I performed Check
    >> Disk
    >> and it told me that the volume in C was dirty. It proceeded on to check
    >> the
    >> rest of the disk. However, when it completes and goes to the log in page
    >> and
    >> I clik on my icon, the system freezes up. Now I cannot even open up in
    >> safe
    >> mode as it freezes (locks) up in safe mode as well. Today,I called Dell
    >> as
    >> my computer is still under warranty, and was told she could help me to do
    >> a
    >> system retore and I would lose all of my files, etc. She advised that
    >> first
    >> I contact a local repair person to get them to help me to back up my
    >> files
    >> and then call her back to complete the system restore. I couln't get any
    >> other info or help and ended the phone call more confused and stressed.
    >> I
    >> have many files that I have not backed up on any other source and I know
    >> I
    >> should have done so all along.
    >>
    >> I have been able to do the F12 and all the tests pass. If I do F8 and go
    >> to
    >> prev safe configuration it will bring up the sign in page, but freezes up
    >> when I click on the icon and try to input my password.
    >>
    >> What is causing this? Is my drive corrupted? How can I fix this without
    >> losing all my files? I need my computer desparately and need your help
    >> even
    >> more.
    >> I opened the computer and cleaned it out. It still freezes up. I am
    >> at a
    >> loss and desperately need help!
    >>
    >> I am not very computer illiterate when it comes to the this type of
    >> technical
    >> part of a computer. I follow directions well and am eager for some help
    >> to
    >> get my computer fixed soon!
    >>
    >> I hope I have given enough info for someone to be able to help me fix my
    >> computer if at all possible!
    >>
    >>
    >> MsGiraffe
    >> Louisville, KY

    >
    > If you really want to save your data and need your computer to run
    > correctly,
    > DO NOT TALK TO DELL ANYMORE!!!! - at least until you're sure you have your
    > data backed up. They did give you some invaluable advice though - CONTACT
    > A
    > LOCAL REPAIR PERSON!
    >
    > I am a 'local repair person' and I get a ton of business from Dell
    > computer
    > owners with problems such as yours whose systems are still under the
    > worthless Dell 'quasi' warranty. The only thing Dell does for a person in
    > your situation is instruct you in the use of their system restore. The
    > Dell
    > person you speak with lacks the necessary skills and expertise needed to
    > actually SOLVE your problem. The Dell solution to 99% of all problems,
    > 'system restore', completely destroys any and all of your data and takes
    > your
    > software back to the dark day when you first turned on your piece of Dell
    > crap. At least that woman you talked to warned that you would lose all
    > your
    > data if you followed her instructions - you are one of the lucky ones. I
    > get
    > people all the time who walk into my store with their Dell computers and
    > ask
    > if I can get their family pictures back - after they had already listened
    > to
    > a Dell moron and completely wiped out their data with a system restore. I
    > even had a lady who told me that Dell assured her that her data was not
    > lost
    > after they had her do a system restore and all she had to do was take the
    > computer to a 'local repair shop' to get it back. She actually got pissed
    > off
    > and argued with me for 30 minutes when I told her Dell was wrong and her
    > data
    > was gone for good. UNBELIEVABLE!!!
    >
    > DO: find a local repair shop (NOT BEST BUY or CIRCUIT CITY!!) and ask them
    > to
    > recover your data. That should cost between $95 - $145 - I charge $95 for
    > a
    > simple recovery where I just burn your entire My Documents folder to a DVD
    > or
    > two. If you have files scattered all over the place and don't know where
    > anything is, the cost goes up at a rate of $50 per hour. Also, if you have
    > a
    > large amount of data that takes more than 2-3 DVD's the cost will be
    > higher.
    >
    > DO: yourself a favor, don't buy another Dell, but if you do, forget the
    > extended warranty - its worthless. Use the money you save to take it to a
    > LOCAL REPAIR SHOP when you have trouble. Better yet, buy your next
    > computer
    > from a reputable local computer shop and avoid the frustration of having
    > to
    > call India and talk to someone who knows less than you about computers.
    >
    > Good Luck,
    > HJS




  7. #7
    MsGiraffe Guest

    Re: Windows XP frozen and safe mode freezes also-have unsaved file

    Homer,

    While I appreciate that you may not like Dell computers, I do. I have owned
    several and this is the first one I have had a problem with. I have taken my
    computer to a local repair shop and they are retreiving my files. They
    didn't belittle my purchase of a Dell nor imply it was not a smart purchase.

    I was very offended by your comments and felt they were out of line!


    MsGiraffe
    Louisville, KY

    "Homer S." wrote:

    > On Tue, 11 Mar 2008 12:54:01 -0700, MsGiraffe <MsGiraffe@discussions.microsoft.com>
    > wrote:
    >
    > >I tried to also post this message in this group but I must have mistyped some
    > >info so this what I have posted in basics and performance and maintenance
    > >groups. I reall need some help, please!
    > >
    > >Hello! I have Windows XP 2005 Media version and I use AVG for virus
    > >protection. My computer is approx 18 months old and under warranty but I am
    > >not getting any help over the phone and that is all they are offering at this
    > >point.
    > >
    > >I have files saved on my computer that I had not backed up and do need to
    > >recover if I at all can. I have a flash drive ready to do that! Trust me
    > >when I say I have learned my lesson and I don't plan to save anything
    > >directly on my computer. I will use CDs and Flash Drives to maintain my
    > >files for when I need them.
    > >
    > >My computer was working fine until approx 1 week ago. When I turned
    > >on my computer, it froze (locked) up. I was able at one point during the day
    > >to get the computer to let me open up in safe mode. I performed Check Disk
    > >and it told me that the volume in C was dirty. It proceeded on to check the
    > >rest of the disk. However, when it completes and goes to the log in page and
    > >I clik on my icon, the system freezes up. Now I cannot even open up in safe
    > >mode as it freezes (locks) up in safe mode as well. Today,I called Dell as
    > >my computer is still under warranty, and was told she could help me to do a
    > >system retore and I would lose all of my files, etc. She advised that first
    > >I contact a local repair person to get them to help me to back up my files
    > >and then call her back to complete the system restore. I couln't get any
    > >other info or help and ended the phone call more confused and stressed. I
    > >have many files that I have not backed up on any other source and I know I
    > >should have done so all along.
    > >
    > >I have been able to do the F12 and all the tests pass. If I do F8 and go to
    > >prev safe configuration it will bring up the sign in page, but freezes up
    > >when I click on the icon and try to input my password.
    > >
    > >What is causing this? Is my drive corrupted? How can I fix this without
    > >losing all my files? I need my computer desparately and need your help even
    > >more.
    > >I opened the computer and cleaned it out. It still freezes up. I am at a
    > >loss and desperately need help!
    > >
    > >I am not very computer illiterate when it comes to the this type of technical
    > >part of a computer. I follow directions well and am eager for some help to
    > >get my computer fixed soon!
    > >
    > >I hope I have given enough info for someone to be able to help me fix my
    > >computer if at all possible!
    > >
    > >
    > >MsGiraffe
    > >Louisville, KY

    >
    > If you really want to save your data and need your computer to run correctly, DO NOT
    > TALK TO DELL ANYMORE!!!! - at least until you're sure you have your data backed up.
    > They did give you some invaluable advice though - CONTACT A LOCAL REPAIR PERSON!
    >
    > I am a 'local repair person' and I get a ton of business from Dell computer owners
    > with problems such as yours whose systems are still under the worthless Dell 'quasi'
    > warranty. The only thing Dell does for a person in your situation is instruct you in
    > the use of their system restore. The Dell person you speak with lacks the necessary
    > skills and expertise needed to actually SOLVE your problem. The Dell solution to 99%
    > of all problems, 'system restore', completely destroys any and all of your data and
    > takes your software back to the dark day when you first turned on your piece of Dell
    > crap. At least that woman you talked to warned that you would lose all your data if
    > you followed her instructions - you are one of the lucky ones. I get people all the
    > time who walk into my store with their Dell computers and ask if I can get their
    > family pictures back - after they had already listened to a Dell moron and
    > completely wiped out their data with a system restore. I even had a lady who told me
    > that Dell assured her that her data was not lost after they had her do a system
    > restore and all she had to do was take the computer to a 'local repair shop' to get
    > it back. She actually got pissed off and argued with me for 30 minutes when I told
    > her Dell was wrong and her data was gone for good. UNBELIEVABLE!!!
    >
    > DO: find a local repair shop (NOT BEST BUY or CIRCUIT CITY!!) and ask them to
    > recover your data. That should cost between $95 - $145 - I charge $95 for a simple
    > recovery where I just burn your entire My Documents folder to a DVD or two. If you
    > have files scattered all over the place and don't know where anything is, the cost
    > goes up at a rate of $50 per hour. Also, if you have a large amount of data that
    > takes more than 2-3 DVD's the cost will be higher.
    >
    > DO: yourself a favor, don't buy another Dell, but if you do, forget the extended
    > warranty - its worthless. Use the money you save to take it to a LOCAL REPAIR SHOP
    > when you have trouble. Better yet, buy your next computer from a reputable local
    > computer shop and avoid the frustration of having to call India and talk to someone
    > who knows less than you about computers.
    >
    > Good Luck,
    > HJS
    >
    >
    >
    >
    >
    >


  8. #8
    Unknown Guest

    Re: Windows XP frozen and safe mode freezes also-have unsaved file

    It is not the Dell computers, it is the support you get from Dell. Dell
    support has a very poor reputation.
    (Their sales department also in my opinion).
    Your repair shop should not belittle your purchase of a Dell. You are
    providing their livelihood.
    "MsGiraffe" <MsGiraffe@discussions.microsoft.com> wrote in message
    news:07BA3D3B-9E1B-4A89-B876-88BE5EF5FE01@microsoft.com...
    > Homer,
    >
    > While I appreciate that you may not like Dell computers, I do. I have
    > owned
    > several and this is the first one I have had a problem with. I have taken
    > my
    > computer to a local repair shop and they are retreiving my files. They
    > didn't belittle my purchase of a Dell nor imply it was not a smart
    > purchase.
    >
    > I was very offended by your comments and felt they were out of line!
    >
    >
    > MsGiraffe
    > Louisville, KY
    >
    > "Homer S." wrote:
    >
    >> On Tue, 11 Mar 2008 12:54:01 -0700, MsGiraffe
    >> <MsGiraffe@discussions.microsoft.com>
    >> wrote:
    >>
    >> >I tried to also post this message in this group but I must have mistyped
    >> >some
    >> >info so this what I have posted in basics and performance and
    >> >maintenance
    >> >groups. I reall need some help, please!
    >> >
    >> >Hello! I have Windows XP 2005 Media version and I use AVG for virus
    >> >protection. My computer is approx 18 months old and under warranty but
    >> >I am
    >> >not getting any help over the phone and that is all they are offering at
    >> >this
    >> >point.
    >> >
    >> >I have files saved on my computer that I had not backed up and do need
    >> >to
    >> >recover if I at all can. I have a flash drive ready to do that! Trust
    >> >me
    >> >when I say I have learned my lesson and I don't plan to save anything
    >> >directly on my computer. I will use CDs and Flash Drives to maintain my
    >> >files for when I need them.
    >> >
    >> >My computer was working fine until approx 1 week ago. When I turned
    >> >on my computer, it froze (locked) up. I was able at one point during
    >> >the day
    >> >to get the computer to let me open up in safe mode. I performed Check
    >> >Disk
    >> >and it told me that the volume in C was dirty. It proceeded on to check
    >> >the
    >> >rest of the disk. However, when it completes and goes to the log in
    >> >page and
    >> >I clik on my icon, the system freezes up. Now I cannot even open up in
    >> >safe
    >> >mode as it freezes (locks) up in safe mode as well. Today,I called Dell
    >> >as
    >> >my computer is still under warranty, and was told she could help me to
    >> >do a
    >> >system retore and I would lose all of my files, etc. She advised that
    >> >first
    >> >I contact a local repair person to get them to help me to back up my
    >> >files
    >> >and then call her back to complete the system restore. I couln't get
    >> >any
    >> >other info or help and ended the phone call more confused and stressed.
    >> >I
    >> >have many files that I have not backed up on any other source and I know
    >> >I
    >> >should have done so all along.
    >> >
    >> >I have been able to do the F12 and all the tests pass. If I do F8 and
    >> >go to
    >> >prev safe configuration it will bring up the sign in page, but freezes
    >> >up
    >> >when I click on the icon and try to input my password.
    >> >
    >> >What is causing this? Is my drive corrupted? How can I fix this without
    >> >losing all my files? I need my computer desparately and need your help
    >> >even
    >> >more.
    >> >I opened the computer and cleaned it out. It still freezes up. I am
    >> >at a
    >> >loss and desperately need help!
    >> >
    >> >I am not very computer illiterate when it comes to the this type of
    >> >technical
    >> >part of a computer. I follow directions well and am eager for some help
    >> >to
    >> >get my computer fixed soon!
    >> >
    >> >I hope I have given enough info for someone to be able to help me fix my
    >> >computer if at all possible!
    >> >
    >> >
    >> >MsGiraffe
    >> >Louisville, KY

    >>
    >> If you really want to save your data and need your computer to run
    >> correctly, DO NOT
    >> TALK TO DELL ANYMORE!!!! - at least until you're sure you have your data
    >> backed up.
    >> They did give you some invaluable advice though - CONTACT A LOCAL REPAIR
    >> PERSON!
    >>
    >> I am a 'local repair person' and I get a ton of business from Dell
    >> computer owners
    >> with problems such as yours whose systems are still under the worthless
    >> Dell 'quasi'
    >> warranty. The only thing Dell does for a person in your situation is
    >> instruct you in
    >> the use of their system restore. The Dell person you speak with lacks the
    >> necessary
    >> skills and expertise needed to actually SOLVE your problem. The Dell
    >> solution to 99%
    >> of all problems, 'system restore', completely destroys any and all of
    >> your data and
    >> takes your software back to the dark day when you first turned on your
    >> piece of Dell
    >> crap. At least that woman you talked to warned that you would lose all
    >> your data if
    >> you followed her instructions - you are one of the lucky ones. I get
    >> people all the
    >> time who walk into my store with their Dell computers and ask if I can
    >> get their
    >> family pictures back - after they had already listened to a Dell moron
    >> and
    >> completely wiped out their data with a system restore. I even had a lady
    >> who told me
    >> that Dell assured her that her data was not lost after they had her do a
    >> system
    >> restore and all she had to do was take the computer to a 'local repair
    >> shop' to get
    >> it back. She actually got pissed off and argued with me for 30 minutes
    >> when I told
    >> her Dell was wrong and her data was gone for good. UNBELIEVABLE!!!
    >>
    >> DO: find a local repair shop (NOT BEST BUY or CIRCUIT CITY!!) and ask
    >> them to
    >> recover your data. That should cost between $95 - $145 - I charge $95 for
    >> a simple
    >> recovery where I just burn your entire My Documents folder to a DVD or
    >> two. If you
    >> have files scattered all over the place and don't know where anything is,
    >> the cost
    >> goes up at a rate of $50 per hour. Also, if you have a large amount of
    >> data that
    >> takes more than 2-3 DVD's the cost will be higher.
    >>
    >> DO: yourself a favor, don't buy another Dell, but if you do, forget the
    >> extended
    >> warranty - its worthless. Use the money you save to take it to a LOCAL
    >> REPAIR SHOP
    >> when you have trouble. Better yet, buy your next computer from a
    >> reputable local
    >> computer shop and avoid the frustration of having to call India and talk
    >> to someone
    >> who knows less than you about computers.
    >>
    >> Good Luck,
    >> HJS
    >>
    >>
    >>
    >>
    >>
    >>




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