Hard Disk Not Appearing

nr · 12-01-2008

I've seen a few posts similar to this but did not see a solution.

I have two hard disks, with disk 0 having C and E partitions and disk
1 having F and G partitions. Yesterday, in Windows Explorer, I
noticed that F and G were not appearing.

I looked in the BIOS and both disks are there, and they show as
'working properly' in Device Manager. In Computer Management, Disk
Management, only Disk 0 shows. I did the Rescan Disks a couple times
with no success.

How can I get the Disk 1 to show up in XP? (I have many files in the
F partition.)

Thanks for any help.

Iceman · 12-01-2008

On Sat, 12 Jan 2008 04:02:49 -0800 (PST), nr wrote in message
<news:3b2f6aee-daea-4d1b-8bcf-c7f2cb36830b@i3g2000hsf.googlegroups.com>:

> I've seen a few posts similar to this but did not see a solution.
>
> I have two hard disks, with disk 0 having C and E partitions and disk
> 1 having F and G partitions. Yesterday, in Windows Explorer, I
> noticed that F and G were not appearing.
>
> I looked in the BIOS and both disks are there, and they show as
> 'working properly' in Device Manager. In Computer Management, Disk
> Management, only Disk 0 shows. I did the Rescan Disks a couple times
> with no success.
>
> How can I get the Disk 1 to show up in XP? (I have many files in the
> F partition.)
>
> Thanks for any help.

One reason could be a policy setting
Start > Run > type GPEDIT.MSC

Admin Templates/Win Components/Win Explorer/ double click "Hide these
specified drives in my computer".

Also, have you used a tweaking applet (such as TweakUI) that allows you to
hide/show specific drives? If so, use it again to unhide the hidden
drive/partition.

Gerry · 12-01-2008

In Computer Management do they appear if you select View, Bottom,
Hidden?

You might look at TweakUi.

http://www.microsoft.com/windowsxp/p.../powertoys.asp

In TweakUi select My Computer, Drives.

You might also try HD Tune(freeware) as you can see the SMART
information relating to the drive etc.

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon ( copy to
Clipboard ) and copy into a further message. Make sure you do a full
surface scan with HD Tune.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

nr wrote:
> I've seen a few posts similar to this but did not see a solution.
>
> I have two hard disks, with disk 0 having C and E partitions and disk
> 1 having F and G partitions. Yesterday, in Windows Explorer, I
> noticed that F and G were not appearing.
>
> I looked in the BIOS and both disks are there, and they show as
> 'working properly' in Device Manager. In Computer Management, Disk
> Management, only Disk 0 shows. I did the Rescan Disks a couple times
> with no success.
>
> How can I get the Disk 1 to show up in XP? (I have many files in the
> F partition.)
>
> Thanks for any help.

nr · 13-01-2008

On Jan 12, 9:24 am, "Gerry" <ge...@nospam.com> wrote:
> In Computer Management do they appear if you select View, Bottom,
> Hidden?
>
> You might look at TweakUi.
>
> http://www.microsoft.com/windowsxp/p.../powertoys.asp
>
> In TweakUi select My Computer, Drives.
>
> You might also try HD Tune(freeware) as you can see the SMART
> information relating to the drive etc.
>
> Download and run it and see what it turns up.http://www.hdtune.com/
>
> Select the Info tabs and place the cursor on the drive under Drive
> letter and then double click the two page icon ( copy to Clipboard )
> and copy into a further message.
>
> Select the Health tab and then double click the two page icon ( copy to
> Clipboard ) and copy into a further message. Make sure you do a full
> surface scan with HD Tune.
>
> --
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> nr wrote:
> > I've seen a few posts similar to this but did not see a solution.
>
> > I have two hard disks, with disk 0 having C and E partitions and disk
> > 1 having F and G partitions. Yesterday, in Windows Explorer, I
> > noticed that F and G were not appearing.
>
> > I looked in the BIOS and both disks are there, and they show as
> > 'working properly' in Device Manager. In Computer Management, Disk
> > Management, only Disk 0 shows. I did the Rescan Disks a couple times
> > with no success.
>
> > How can I get the Disk 1 to show up in XP? (I have many files in the
> > F partition.)
>
> > Thanks for any help.

Thanks for the comments. I have all drive letters checked to show, so
that's not the problem. HDTune does not show the drives on this disk.

I just ran the Western Digital diagnostic software and when I tried to
do a 'quick test' on the drive it said "Cable Test: Read diagnostics
sector error!" I'm guessing the drive has failed, but I don't
understand why it appears in the BIOS and the Device Manager.

Gerry · 13-01-2008

Can you provide an Error code provided by the Western Digital utility. I
am not clear that it is saying replace the drive. A lot of the Error
codes say specifically Replace Drive if that is necessary.
http://support.wdc.com/techinfo/general/errorcodes.asp

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

nr wrote:
> On Jan 12, 9:24 am, "Gerry" <ge...@nospam.com> wrote:
>> In Computer Management do they appear if you select View, Bottom,
>> Hidden?
>>
>> You might look at TweakUi.
>>
>> http://www.microsoft.com/windowsxp/p.../powertoys.asp
>>
>> In TweakUi select My Computer, Drives.
>>
>> You might also try HD Tune(freeware) as you can see the SMART
>> information relating to the drive etc.
>>
>> Download and run it and see what it turns up.http://www.hdtune.com/
>>
>> Select the Info tabs and place the cursor on the drive under Drive
>> letter and then double click the two page icon ( copy to Clipboard )
>> and copy into a further message.
>>
>> Select the Health tab and then double click the two page icon (
>> copy to Clipboard ) and copy into a further message. Make sure you
>> do a full surface scan with HD Tune.
>>
>> --
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>> nr wrote:
>>> I've seen a few posts similar to this but did not see a solution.
>>
>>> I have two hard disks, with disk 0 having C and E partitions and
>>> disk 1 having F and G partitions. Yesterday, in Windows Explorer, I
>>> noticed that F and G were not appearing.
>>
>>> I looked in the BIOS and both disks are there, and they show as
>>> 'working properly' in Device Manager. In Computer Management, Disk
>>> Management, only Disk 0 shows. I did the Rescan Disks a couple
>>> times with no success.
>>
>>> How can I get the Disk 1 to show up in XP? (I have many files in
>>> the F partition.)
>>
>>> Thanks for any help.
>
> Thanks for the comments. I have all drive letters checked to show, so
> that's not the problem. HDTune does not show the drives on this disk.
>
> I just ran the Western Digital diagnostic software and when I tried to
> do a 'quick test' on the drive it said "Cable Test: Read diagnostics
> sector error!" I'm guessing the drive has failed, but I don't
> understand why it appears in the BIOS and the Device Manager.

nr · 14-01-2008

> > I just ran the Western Digital diagnostic software and when I tried to
> > do a 'quick test' on the drive it said "Cable Test: Read diagnostics
> > sector error!" I'm guessing the drive has failed, but I don't
> > understand why it appears in the BIOS and the Device Manager.

On Jan 13, 7:40 am, "Gerry" <ge...@nospam.com> wrote:
> Can you provide an Error code provided by the Western Digital utility. I
> am not clear that it is saying replace the drive. A lot of the Error
> codes say specifically Replace Drive if that is necessary.http://support.wdc.com/techinfo/general/errorcodes.asp
>

I've unhooked the drive but in searching for other folks with the same
problem, they've reported it as "11-Cable Test:..." The WD site's
answer for error code 11 is to "Re-test drive," which, of course,
gives the same result. The responses in my searches have pretty much
been to replace the drive.

Thanks very much for your help.

Gerry · 14-01-2008

nr

Data Lifeguard Tools 11 and 10 Error Codes
** If you encounter the same error code more than once after re-testing,
we recommend for you to create an RMA.
http://websupport.wdc.com/warranty/r...pe=end&lang=en

I would still physically inspect the cabling to the drive. Also see
whether the system in a second computer can read the drive if the drive
is inserted as a slave.

Replacing the drive is the easiest option.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
nr wrote:

>>> I just ran the Western Digital diagnostic software and when I tried
>>> to do a 'quick test' on the drive it said "Cable Test: Read
>>> diagnostics sector error!" I'm guessing the drive has failed, but
>>> I don't understand why it appears in the BIOS and the Device
>>> Manager.
>
> On Jan 13, 7:40 am, "Gerry" <ge...@nospam.com> wrote:
>> Can you provide an Error code provided by the Western Digital
>> utility. I
>> am not clear that it is saying replace the drive. A lot of the Error
>> codes say specifically Replace Drive if that is
>> necessary.http://support.wdc.com/techinfo/general/errorcodes.asp
>>
>
> I've unhooked the drive but in searching for other folks with the same
> problem, they've reported it as "11-Cable Test:..." The WD site's
> answer for error code 11 is to "Re-test drive," which, of course,
> gives the same result. The responses in my searches have pretty much
> been to replace the drive.
>
> Thanks very much for your help.