"The Logon User Interface DLL msgina.dll failed to load" error

My School has a set of 12 Toshiba Tablet PCs purchased from Toshiba. Toshiba
shipped them all with valid Windows keys but no back-up disks - persumably
becuase the Tablet PCs don't come with any CD-Drives. As luck would have it,
one of the computers failed to update to Win XP SP 2 and corrupted it's hard
drive. I was somewhat prepared, however and was able to Re-Ghost the
harddrive using Norton Ghost and a previous backup. THe computer now tries to
boot windows, but gets the error "The Logon User Interface DLL msgina.dll
failed to load" during boot. Oddly, this error occurs even if I try to boot
to safe mode (command prompt). I tried copying over a MSGINA.DLL file from
another machine, but the error still occurs. I can slave the hard drive to my
server to change files but am not certain what changes I could make to fix
the issue, does anyone have any ideas?

The image could be trying to use a corrupted or expired password. Safe Mode
may offer you an opportunity to log on the default "Administrator" account to
create a new profile.
--
helpful? click "Yes" button. Voting helps the web interface.
http://www.microsoft.com/windowsxp/e..._and _support
Mark L. Ferguson



"Vernon Burt" wrote:

> My School has a set of 12 Toshiba Tablet PCs purchased from Toshiba. Toshiba
> shipped them all with valid Windows keys but no back-up disks - persumably
> becuase the Tablet PCs don't come with any CD-Drives. As luck would have it,
> one of the computers failed to update to Win XP SP 2 and corrupted it's hard
> drive. I was somewhat prepared, however and was able to Re-Ghost the
> harddrive using Norton Ghost and a previous backup. THe computer now tries to
> boot windows, but gets the error "The Logon User Interface DLL msgina.dll
> failed to load" during boot. Oddly, this error occurs even if I try to boot
> to safe mode (command prompt). I tried copying over a MSGINA.DLL file from
> another machine, but the error still occurs. I can slave the hard drive to my
> server to change files but am not certain what changes I could make to fix
> the issue, does anyone have any ideas?

Unfortunately, Booting to safe mode (even command prompt) generates the error
message as well. I can slave the drive to my server, but that only lets me
navigate the files manually. Is there a way to change the User Accounts
without being logged into windows?

"Mark L. Ferguson" wrote:

> The image could be trying to use a corrupted or expired password. Safe Mode
> may offer you an opportunity to log on the default "Administrator" account to
> create a new profile.
> --
> helpful? click "Yes" button. Voting helps the web interface.
> http://www.microsoft.com/windowsxp/e..._and _support
> Mark L. Ferguson
>
>
>
> "Vernon Burt" wrote:
>
> > My School has a set of 12 Toshiba Tablet PCs purchased from Toshiba. Toshiba
> > shipped them all with valid Windows keys but no back-up disks - persumably
> > becuase the Tablet PCs don't come with any CD-Drives. As luck would have it,
> > one of the computers failed to update to Win XP SP 2 and corrupted it's hard
> > drive. I was somewhat prepared, however and was able to Re-Ghost the
> > harddrive using Norton Ghost and a previous backup. THe computer now tries to
> > boot windows, but gets the error "The Logon User Interface DLL msgina.dll
> > failed to load" during boot. Oddly, this error occurs even if I try to boot
> > to safe mode (command prompt). I tried copying over a MSGINA.DLL file from
> > another machine, but the error still occurs. I can slave the hard drive to my
> > server to change files but am not certain what changes I could make to fix
> > the issue, does anyone have any ideas?

You could try deleting all the NTuser.dat files in the profiles.
--
helpful? click "Yes" button. Voting helps the web interface.
http://www.microsoft.com/windowsxp/e..._and _support
Mark L. Ferguson



"Vernon Burt" wrote:

> Unfortunately, Booting to safe mode (even command prompt) generates the error
> message as well. I can slave the drive to my server, but that only lets me
> navigate the files manually. Is there a way to change the User Accounts
> without being logged into windows?
>
> "Mark L. Ferguson" wrote:
>
> > The image could be trying to use a corrupted or expired password. Safe Mode
> > may offer you an opportunity to log on the default "Administrator" account to
> > create a new profile.
> > --
> > helpful? click "Yes" button. Voting helps the web interface.
> > http://www.microsoft.com/windowsxp/e..._and _support
> > Mark L. Ferguson
> >
> >
> >
> > "Vernon Burt" wrote:
> >
> > > My School has a set of 12 Toshiba Tablet PCs purchased from Toshiba. Toshiba
> > > shipped them all with valid Windows keys but no back-up disks - persumably
> > > becuase the Tablet PCs don't come with any CD-Drives. As luck would have it,
> > > one of the computers failed to update to Win XP SP 2 and corrupted it's hard
> > > drive. I was somewhat prepared, however and was able to Re-Ghost the
> > > harddrive using Norton Ghost and a previous backup. THe computer now tries to
> > > boot windows, but gets the error "The Logon User Interface DLL msgina.dll
> > > failed to load" during boot. Oddly, this error occurs even if I try to boot
> > > to safe mode (command prompt). I tried copying over a MSGINA.DLL file from
> > > another machine, but the error still occurs. I can slave the hard drive to my
> > > server to change files but am not certain what changes I could make to fix
> > > the issue, does anyone have any ideas?