Add Printer Wizard and Spooler Subsystem

I've tried everything I can find on the net.
1.Deleted all spooler temp files
2.Cleaned registry settings
3.Ran cleanspl.exe

My system will not install a printer from the Add Printer wizard or if I use
the HP printer driver install program the "spooler subsystem" error is
displayed.
The spooler service is running. The Lexmark and HP services and drivers
have been removed from the system. Essentially the system should be clean of
any old printer driver info.

What other solutions exist? I've tried everything found from a search on
google for "spooler subsystem".

Thanks!

Did you run the Lexmark and HP uninstall applications specifically for each
model installed

The next step after that is system restore or debug the spoolsv.exe process
and find the faulty module.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Steve" <Steve@discussions.microsoft.com> wrote in message
news:E3B40AD5-12B5-45D2-851C-39169D9935DB@microsoft.com...
> I've tried everything I can find on the net.
> 1.Deleted all spooler temp files
> 2.Cleaned registry settings
> 3.Ran cleanspl.exe
>
> My system will not install a printer from the Add Printer wizard or if I
> use
> the HP printer driver install program the "spooler subsystem" error is
> displayed.
> The spooler service is running. The Lexmark and HP services and drivers
> have been removed from the system. Essentially the system should be clean
> of
> any old printer driver info.
>
> What other solutions exist? I've tried everything found from a search on
> google for "spooler subsystem".
>
> Thanks!

Alan,
I did not have a Lexmark printer installed and I did uninstall the HP
drivers using the HP uninstall program. I believe the faulty module is
located in the DLL, localspl.dll.
I tried re-installing SP2 and that didn't work, now the spooler subsystem
error appears on system load and the service won't run for more than a minute.

"Alan Morris [MSFT]" wrote:

> Did you run the Lexmark and HP uninstall applications specifically for each
> model installed
>
> The next step after that is system restore or debug the spoolsv.exe process
> and find the faulty module.
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Steve" <Steve@discussions.microsoft.com> wrote in message
> news:E3B40AD5-12B5-45D2-851C-39169D9935DB@microsoft.com...
> > I've tried everything I can find on the net.
> > 1.Deleted all spooler temp files
> > 2.Cleaned registry settings
> > 3.Ran cleanspl.exe
> >
> > My system will not install a printer from the Add Printer wizard or if I
> > use
> > the HP printer driver install program the "spooler subsystem" error is
> > displayed.
> > The spooler service is running. The Lexmark and HP services and drivers
> > have been removed from the system. Essentially the system should be clean
> > of
> > any old printer driver info.
> >
> > What other solutions exist? I've tried everything found from a search on
> > google for "spooler subsystem".
> >
> > Thanks!
>
>
>

localspl.dll is a Windows component, but just because it faulted, doesn't
mean it's "at fault" :)

Reinstalling Service Pack 2 won't make a difference. Alan is referring to
the System Restore feature, I believe.

Paul

"Steve" <Steve@discussions.microsoft.com> wrote in message
news:382197F1-F96B-4C7D-B88A-8E6E98FB763F@microsoft.com...
> Alan,
> I did not have a Lexmark printer installed and I did uninstall the HP
> drivers using the HP uninstall program. I believe the faulty module is
> located in the DLL, localspl.dll.
> I tried re-installing SP2 and that didn't work, now the spooler subsystem
> error appears on system load and the service won't run for more than a
> minute.
>
> "Alan Morris [MSFT]" wrote:
>
>> Did you run the Lexmark and HP uninstall applications specifically for
>> each
>> model installed
>>
>> The next step after that is system restore or debug the spoolsv.exe
>> process
>> and find the faulty module.
>>
>>
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Steve" <Steve@discussions.microsoft.com> wrote in message
>> news:E3B40AD5-12B5-45D2-851C-39169D9935DB@microsoft.com...
>> > I've tried everything I can find on the net.
>> > 1.Deleted all spooler temp files
>> > 2.Cleaned registry settings
>> > 3.Ran cleanspl.exe
>> >
>> > My system will not install a printer from the Add Printer wizard or if
>> > I
>> > use
>> > the HP printer driver install program the "spooler subsystem" error is
>> > displayed.
>> > The spooler service is running. The Lexmark and HP services and
>> > drivers
>> > have been removed from the system. Essentially the system should be
>> > clean
>> > of
>> > any old printer driver info.
>> >
>> > What other solutions exist? I've tried everything found from a search
>> > on
>> > google for "spooler subsystem".
>> >
>> > Thanks!
>>
>>
>>

No I haven't used system restore since this problem has existed for some time
and numerous OS updates and product updates have been applied to the system.
I need a solution that doesn't require a system reimage.

"Paul Baker [MVP, Windows - SDK]" wrote:

> localspl.dll is a Windows component, but just because it faulted, doesn't
> mean it's "at fault" :)
>
> Reinstalling Service Pack 2 won't make a difference. Alan is referring to
> the System Restore feature, I believe.
>
> Paul
>
> "Steve" <Steve@discussions.microsoft.com> wrote in message
> news:382197F1-F96B-4C7D-B88A-8E6E98FB763F@microsoft.com...
> > Alan,
> > I did not have a Lexmark printer installed and I did uninstall the HP
> > drivers using the HP uninstall program. I believe the faulty module is
> > located in the DLL, localspl.dll.
> > I tried re-installing SP2 and that didn't work, now the spooler subsystem
> > error appears on system load and the service won't run for more than a
> > minute.
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >> Did you run the Lexmark and HP uninstall applications specifically for
> >> each
> >> model installed
> >>
> >> The next step after that is system restore or debug the spoolsv.exe
> >> process
> >> and find the faulty module.
> >>
> >>
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
> >> news:E3B40AD5-12B5-45D2-851C-39169D9935DB@microsoft.com...
> >> > I've tried everything I can find on the net.
> >> > 1.Deleted all spooler temp files
> >> > 2.Cleaned registry settings
> >> > 3.Ran cleanspl.exe
> >> >
> >> > My system will not install a printer from the Add Printer wizard or if
> >> > I
> >> > use
> >> > the HP printer driver install program the "spooler subsystem" error is
> >> > displayed.
> >> > The spooler service is running. The Lexmark and HP services and
> >> > drivers
> >> > have been removed from the system. Essentially the system should be
> >> > clean
> >> > of
> >> > any old printer driver info.
> >> >
> >> > What other solutions exist? I've tried everything found from a search
> >> > on
> >> > google for "spooler subsystem".
> >> >
> >> > Thanks!
> >>
> >>
> >>
>
>
>

Steve,

Process Explorer will tell you which DLLS are loaded by spoolsv.exe.
http://www.microsoft.com/technet/sys...sExplorer.mspx

Even though you installed the third party software you suspect is causing
the problem, parts of it may still be lurking.

I would proceed by removing all traces of third party software the Print
Spooler is using. Bill Sanderson provides instructons for this here:
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

This should eliminate the problem, but you won't have any printer drivers
installed :) Then you can reinstall the third party software you need and
see if it how it goes this time. Do it one at a time so that if problems
start, you will be able to blame the most recent part.

Paul

"Steve" <Steve@discussions.microsoft.com> wrote in message
news:66E68777-04BB-40D1-84BB-014F9C358BBB@microsoft.com...
> No I haven't used system restore since this problem has existed for some
> time
> and numerous OS updates and product updates have been applied to the
> system.
> I need a solution that doesn't require a system reimage.
>
> "Paul Baker [MVP, Windows - SDK]" wrote:
>
>> localspl.dll is a Windows component, but just because it faulted, doesn't
>> mean it's "at fault" :)
>>
>> Reinstalling Service Pack 2 won't make a difference. Alan is referring to
>> the System Restore feature, I believe.
>>
>> Paul
>>
>> "Steve" <Steve@discussions.microsoft.com> wrote in message
>> news:382197F1-F96B-4C7D-B88A-8E6E98FB763F@microsoft.com...
>> > Alan,
>> > I did not have a Lexmark printer installed and I did uninstall the HP
>> > drivers using the HP uninstall program. I believe the faulty module is
>> > located in the DLL, localspl.dll.
>> > I tried re-installing SP2 and that didn't work, now the spooler
>> > subsystem
>> > error appears on system load and the service won't run for more than a
>> > minute.
>> >
>> > "Alan Morris [MSFT]" wrote:
>> >
>> >> Did you run the Lexmark and HP uninstall applications specifically for
>> >> each
>> >> model installed
>> >>
>> >> The next step after that is system restore or debug the spoolsv.exe
>> >> process
>> >> and find the faulty module.
>> >>
>> >>
>> >>
>> >> --
>> >> Alan Morris
>> >> Windows Printing Team
>> >> Search the Microsoft Knowledge Base here:
>> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>> >>
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >>
>> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
>> >> news:E3B40AD5-12B5-45D2-851C-39169D9935DB@microsoft.com...
>> >> > I've tried everything I can find on the net.
>> >> > 1.Deleted all spooler temp files
>> >> > 2.Cleaned registry settings
>> >> > 3.Ran cleanspl.exe
>> >> >
>> >> > My system will not install a printer from the Add Printer wizard or
>> >> > if
>> >> > I
>> >> > use
>> >> > the HP printer driver install program the "spooler subsystem" error
>> >> > is
>> >> > displayed.
>> >> > The spooler service is running. The Lexmark and HP services and
>> >> > drivers
>> >> > have been removed from the system. Essentially the system should be
>> >> > clean
>> >> > of
>> >> > any old printer driver info.
>> >> >
>> >> > What other solutions exist? I've tried everything found from a
>> >> > search
>> >> > on
>> >> > google for "spooler subsystem".
>> >> >
>> >> > Thanks!
>> >>
>> >>
>> >>
>>
>>
>>

My system is clean as described in the article.

Process Explorer Information:

Process: spoolsv.exe Pid: 3572

Name Description Company Name Version
AcGenral.DLL Windows Compatibility DLL Microsoft Corporation 5.01.2600.2180
ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.01.2600.2180
comctl32.dll User Experience Controls Library Microsoft
Corporation 6.00.2900.2982
comctl32.dll Common Controls Library Microsoft Corporation 5.82.2900.2982
ctype.nls
GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159
IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.01.2600.2180
kernel32.dll Windows NT BASE API Client DLL Microsoft
Corporation 5.01.2600.3119
locale.nls
LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180
MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation 5.01.2600.2180
msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180
ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180
ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.01.2600.2726
OLEAUT32.dll Microsoft Corporation 5.01.2600.3139
RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.01.2600.2180
SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.2900.3051
ShimEng.dll Shim Engine DLL Microsoft Corporation 5.01.2600.2180
SHLWAPI.dll Shell Light-weight Utility Library Microsoft
Corporation 6.00.2900.2995
sortkey.nls
sorttbls.nls
spoolsv.exe Spooler SubSystem App Microsoft Corporation 5.01.2600.2696
unicode.nls
USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.01.2600.3099
USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180
USP10.dll Uniscribe Unicode script processor Microsoft
Corporation 1.420.2600.2180
UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.2900.2180
VERSION.dll Version Checking and File Installation Libraries Microsoft
Corporation 5.01.2600.2180
WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180


Stack: spoolsv.exe
ntoskrnl.exe!ExReleaseResourceLite+0x206
ntoskrnl.exe!PsCreateSystemThread+0x136
ntoskrnl.exe!FsRtlIncrementCcFastReadWait+0xd1
ntoskrnl.exe!ZwYieldExecution+0xb78
ntdll.dll!KiFastSystemCallRet
ADVAPI32.dll!SetServiceStatus+0x238
ADVAPI32.dll!SetServiceStatus+0xcc
ADVAPI32.dll!StartServiceCtrlDispatcherW+0x8b
spoolsv.exe+0x43cc
kernel32.dll!RegisterWaitForInputIdle+0x49



"Paul Baker [MVP, Windows - SDK]" wrote:

> Steve,
>
> Process Explorer will tell you which DLLS are loaded by spoolsv.exe.
> http://www.microsoft.com/technet/sys...sExplorer.mspx
>
> Even though you installed the third party software you suspect is causing
> the problem, parts of it may still be lurking.
>
> I would proceed by removing all traces of third party software the Print
> Spooler is using. Bill Sanderson provides instructons for this here:
> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
>
> This should eliminate the problem, but you won't have any printer drivers
> installed :) Then you can reinstall the third party software you need and
> see if it how it goes this time. Do it one at a time so that if problems
> start, you will be able to blame the most recent part.
>
> Paul
>
> "Steve" <Steve@discussions.microsoft.com> wrote in message
> news:66E68777-04BB-40D1-84BB-014F9C358BBB@microsoft.com...
> > No I haven't used system restore since this problem has existed for some
> > time
> > and numerous OS updates and product updates have been applied to the
> > system.
> > I need a solution that doesn't require a system reimage.
> >
> > "Paul Baker [MVP, Windows - SDK]" wrote:
> >
> >> localspl.dll is a Windows component, but just because it faulted, doesn't
> >> mean it's "at fault" :)
> >>
> >> Reinstalling Service Pack 2 won't make a difference. Alan is referring to
> >> the System Restore feature, I believe.
> >>
> >> Paul
> >>
> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
> >> news:382197F1-F96B-4C7D-B88A-8E6E98FB763F@microsoft.com...
> >> > Alan,
> >> > I did not have a Lexmark printer installed and I did uninstall the HP
> >> > drivers using the HP uninstall program. I believe the faulty module is
> >> > located in the DLL, localspl.dll.
> >> > I tried re-installing SP2 and that didn't work, now the spooler
> >> > subsystem
> >> > error appears on system load and the service won't run for more than a
> >> > minute.
> >> >
> >> > "Alan Morris [MSFT]" wrote:
> >> >
> >> >> Did you run the Lexmark and HP uninstall applications specifically for
> >> >> each
> >> >> model installed
> >> >>
> >> >> The next step after that is system restore or debug the spoolsv.exe
> >> >> process
> >> >> and find the faulty module.
> >> >>
> >> >>
> >> >>
> >> >> --
> >> >> Alan Morris
> >> >> Windows Printing Team
> >> >> Search the Microsoft Knowledge Base here:
> >> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >> >>
> >> >> This posting is provided "AS IS" with no warranties, and confers no
> >> >> rights.
> >> >>
> >> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
> >> >> news:E3B40AD5-12B5-45D2-851C-39169D9935DB@microsoft.com...
> >> >> > I've tried everything I can find on the net.
> >> >> > 1.Deleted all spooler temp files
> >> >> > 2.Cleaned registry settings
> >> >> > 3.Ran cleanspl.exe
> >> >> >
> >> >> > My system will not install a printer from the Add Printer wizard or
> >> >> > if
> >> >> > I
> >> >> > use
> >> >> > the HP printer driver install program the "spooler subsystem" error
> >> >> > is
> >> >> > displayed.
> >> >> > The spooler service is running. The Lexmark and HP services and
> >> >> > drivers
> >> >> > have been removed from the system. Essentially the system should be
> >> >> > clean
> >> >> > of
> >> >> > any old printer driver info.
> >> >> >
> >> >> > What other solutions exist? I've tried everything found from a
> >> >> > search
> >> >> > on
> >> >> > google for "spooler subsystem".
> >> >> >
> >> >> > Thanks!
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

What print drivers are listed under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
NT x86\Drivers\Version-3

What monitors are installed?
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Steve" <Steve@discussions.microsoft.com> wrote in message
news:341E6054-F427-44C2-9BFB-43731CC994CA@microsoft.com...
> My system is clean as described in the article.
>
> Process Explorer Information:
>
> Process: spoolsv.exe Pid: 3572
>
> Name Description Company Name Version
> AcGenral.DLL Windows Compatibility DLL Microsoft Corporation
> 5.01.2600.2180
> ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation
> 5.01.2600.2180
> comctl32.dll User Experience Controls Library Microsoft
> Corporation 6.00.2900.2982
> comctl32.dll Common Controls Library Microsoft Corporation 5.82.2900.2982
> ctype.nls
> GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159
> IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation
> 5.01.2600.2180
> kernel32.dll Windows NT BASE API Client DLL Microsoft
> Corporation 5.01.2600.3119
> locale.nls
> LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180
> MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation
> 5.01.2600.2180
> msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180
> ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180
> ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.01.2600.2726
> OLEAUT32.dll Microsoft Corporation 5.01.2600.3139
> RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation
> 5.01.2600.2180
> SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.2900.3051
> ShimEng.dll Shim Engine DLL Microsoft Corporation 5.01.2600.2180
> SHLWAPI.dll Shell Light-weight Utility Library Microsoft
> Corporation 6.00.2900.2995
> sortkey.nls
> sorttbls.nls
> spoolsv.exe Spooler SubSystem App Microsoft Corporation 5.01.2600.2696
> unicode.nls
> USER32.dll Windows XP USER API Client DLL Microsoft Corporation
> 5.01.2600.3099
> USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180
> USP10.dll Uniscribe Unicode script processor Microsoft
> Corporation 1.420.2600.2180
> UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.2900.2180
> VERSION.dll Version Checking and File Installation Libraries Microsoft
> Corporation 5.01.2600.2180
> WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180
>
>
> Stack: spoolsv.exe
> ntoskrnl.exe!ExReleaseResourceLite+0x206
> ntoskrnl.exe!PsCreateSystemThread+0x136
> ntoskrnl.exe!FsRtlIncrementCcFastReadWait+0xd1
> ntoskrnl.exe!ZwYieldExecution+0xb78
> ntdll.dll!KiFastSystemCallRet
> ADVAPI32.dll!SetServiceStatus+0x238
> ADVAPI32.dll!SetServiceStatus+0xcc
> ADVAPI32.dll!StartServiceCtrlDispatcherW+0x8b
> spoolsv.exe+0x43cc
> kernel32.dll!RegisterWaitForInputIdle+0x49
>
>
>
> "Paul Baker [MVP, Windows - SDK]" wrote:
>
>> Steve,
>>
>> Process Explorer will tell you which DLLS are loaded by spoolsv.exe.
>> http://www.microsoft.com/technet/sys...sExplorer.mspx
>>
>> Even though you installed the third party software you suspect is causing
>> the problem, parts of it may still be lurking.
>>
>> I would proceed by removing all traces of third party software the Print
>> Spooler is using. Bill Sanderson provides instructons for this here:
>> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
>>
>> This should eliminate the problem, but you won't have any printer drivers
>> installed :) Then you can reinstall the third party software you need and
>> see if it how it goes this time. Do it one at a time so that if problems
>> start, you will be able to blame the most recent part.
>>
>> Paul
>>
>> "Steve" <Steve@discussions.microsoft.com> wrote in message
>> news:66E68777-04BB-40D1-84BB-014F9C358BBB@microsoft.com...
>> > No I haven't used system restore since this problem has existed for
>> > some
>> > time
>> > and numerous OS updates and product updates have been applied to the
>> > system.
>> > I need a solution that doesn't require a system reimage.
>> >
>> > "Paul Baker [MVP, Windows - SDK]" wrote:
>> >
>> >> localspl.dll is a Windows component, but just because it faulted,
>> >> doesn't
>> >> mean it's "at fault" :)
>> >>
>> >> Reinstalling Service Pack 2 won't make a difference. Alan is referring
>> >> to
>> >> the System Restore feature, I believe.
>> >>
>> >> Paul
>> >>
>> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
>> >> news:382197F1-F96B-4C7D-B88A-8E6E98FB763F@microsoft.com...
>> >> > Alan,
>> >> > I did not have a Lexmark printer installed and I did uninstall the
>> >> > HP
>> >> > drivers using the HP uninstall program. I believe the faulty module
>> >> > is
>> >> > located in the DLL, localspl.dll.
>> >> > I tried re-installing SP2 and that didn't work, now the spooler
>> >> > subsystem
>> >> > error appears on system load and the service won't run for more than
>> >> > a
>> >> > minute.
>> >> >
>> >> > "Alan Morris [MSFT]" wrote:
>> >> >
>> >> >> Did you run the Lexmark and HP uninstall applications specifically
>> >> >> for
>> >> >> each
>> >> >> model installed
>> >> >>
>> >> >> The next step after that is system restore or debug the spoolsv.exe
>> >> >> process
>> >> >> and find the faulty module.
>> >> >>
>> >> >>
>> >> >>
>> >> >> --
>> >> >> Alan Morris
>> >> >> Windows Printing Team
>> >> >> Search the Microsoft Knowledge Base here:
>> >> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>> >> >>
>> >> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> >> rights.
>> >> >>
>> >> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
>> >> >> news:E3B40AD5-12B5-45D2-851C-39169D9935DB@microsoft.com...
>> >> >> > I've tried everything I can find on the net.
>> >> >> > 1.Deleted all spooler temp files
>> >> >> > 2.Cleaned registry settings
>> >> >> > 3.Ran cleanspl.exe
>> >> >> >
>> >> >> > My system will not install a printer from the Add Printer wizard
>> >> >> > or
>> >> >> > if
>> >> >> > I
>> >> >> > use
>> >> >> > the HP printer driver install program the "spooler subsystem"
>> >> >> > error
>> >> >> > is
>> >> >> > displayed.
>> >> >> > The spooler service is running. The Lexmark and HP services and
>> >> >> > drivers
>> >> >> > have been removed from the system. Essentially the system should
>> >> >> > be
>> >> >> > clean
>> >> >> > of
>> >> >> > any old printer driver info.
>> >> >> >
>> >> >> > What other solutions exist? I've tried everything found from a
>> >> >> > search
>> >> >> > on
>> >> >> > google for "spooler subsystem".
>> >> >> >
>> >> >> > Thanks!
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>

Alan,
There are zero subkeys under ..\Drivers\Version-3.
The following keys are found under ..\Print\Monitors:
-BJ Language Monitor
-Local Port
-Standard TCP/IP Port
-USB Monitor


"Alan Morris [MSFT]" wrote:

> What print drivers are listed under
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
> NT x86\Drivers\Version-3
>
> What monitors are installed?
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Steve" <Steve@discussions.microsoft.com> wrote in message
> news:341E6054-F427-44C2-9BFB-43731CC994CA@microsoft.com...
> > My system is clean as described in the article.
> >
> > Process Explorer Information:
> >
> > Process: spoolsv.exe Pid: 3572
> >
> > Name Description Company Name Version
> > AcGenral.DLL Windows Compatibility DLL Microsoft Corporation
> > 5.01.2600.2180
> > ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation
> > 5.01.2600.2180
> > comctl32.dll User Experience Controls Library Microsoft
> > Corporation 6.00.2900.2982
> > comctl32.dll Common Controls Library Microsoft Corporation 5.82.2900.2982
> > ctype.nls
> > GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159
> > IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation
> > 5.01.2600.2180
> > kernel32.dll Windows NT BASE API Client DLL Microsoft
> > Corporation 5.01.2600.3119
> > locale.nls
> > LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180
> > MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation
> > 5.01.2600.2180
> > msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180
> > ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180
> > ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.01.2600.2726
> > OLEAUT32.dll Microsoft Corporation 5.01.2600.3139
> > RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation
> > 5.01.2600.2180
> > SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.2900.3051
> > ShimEng.dll Shim Engine DLL Microsoft Corporation 5.01.2600.2180
> > SHLWAPI.dll Shell Light-weight Utility Library Microsoft
> > Corporation 6.00.2900.2995
> > sortkey.nls
> > sorttbls.nls
> > spoolsv.exe Spooler SubSystem App Microsoft Corporation 5.01.2600.2696
> > unicode.nls
> > USER32.dll Windows XP USER API Client DLL Microsoft Corporation
> > 5.01.2600.3099
> > USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180
> > USP10.dll Uniscribe Unicode script processor Microsoft
> > Corporation 1.420.2600.2180
> > UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.2900.2180
> > VERSION.dll Version Checking and File Installation Libraries Microsoft
> > Corporation 5.01.2600.2180
> > WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180
> >
> >
> > Stack: spoolsv.exe
> > ntoskrnl.exe!ExReleaseResourceLite+0x206
> > ntoskrnl.exe!PsCreateSystemThread+0x136
> > ntoskrnl.exe!FsRtlIncrementCcFastReadWait+0xd1
> > ntoskrnl.exe!ZwYieldExecution+0xb78
> > ntdll.dll!KiFastSystemCallRet
> > ADVAPI32.dll!SetServiceStatus+0x238
> > ADVAPI32.dll!SetServiceStatus+0xcc
> > ADVAPI32.dll!StartServiceCtrlDispatcherW+0x8b
> > spoolsv.exe+0x43cc
> > kernel32.dll!RegisterWaitForInputIdle+0x49
> >
> >
> >
> > "Paul Baker [MVP, Windows - SDK]" wrote:
> >
> >> Steve,
> >>
> >> Process Explorer will tell you which DLLS are loaded by spoolsv.exe.
> >> http://www.microsoft.com/technet/sys...sExplorer.mspx
> >>
> >> Even though you installed the third party software you suspect is causing
> >> the problem, parts of it may still be lurking.
> >>
> >> I would proceed by removing all traces of third party software the Print
> >> Spooler is using. Bill Sanderson provides instructons for this here:
> >> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
> >>
> >> This should eliminate the problem, but you won't have any printer drivers
> >> installed :) Then you can reinstall the third party software you need and
> >> see if it how it goes this time. Do it one at a time so that if problems
> >> start, you will be able to blame the most recent part.
> >>
> >> Paul
> >>
> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
> >> news:66E68777-04BB-40D1-84BB-014F9C358BBB@microsoft.com...
> >> > No I haven't used system restore since this problem has existed for
> >> > some
> >> > time
> >> > and numerous OS updates and product updates have been applied to the
> >> > system.
> >> > I need a solution that doesn't require a system reimage.
> >> >
> >> > "Paul Baker [MVP, Windows - SDK]" wrote:
> >> >
> >> >> localspl.dll is a Windows component, but just because it faulted,
> >> >> doesn't
> >> >> mean it's "at fault" :)
> >> >>
> >> >> Reinstalling Service Pack 2 won't make a difference. Alan is referring
> >> >> to
> >> >> the System Restore feature, I believe.
> >> >>
> >> >> Paul
> >> >>
> >> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
> >> >> news:382197F1-F96B-4C7D-B88A-8E6E98FB763F@microsoft.com...
> >> >> > Alan,
> >> >> > I did not have a Lexmark printer installed and I did uninstall the
> >> >> > HP
> >> >> > drivers using the HP uninstall program. I believe the faulty module
> >> >> > is
> >> >> > located in the DLL, localspl.dll.
> >> >> > I tried re-installing SP2 and that didn't work, now the spooler
> >> >> > subsystem
> >> >> > error appears on system load and the service won't run for more than
> >> >> > a
> >> >> > minute.
> >> >> >
> >> >> > "Alan Morris [MSFT]" wrote:
> >> >> >
> >> >> >> Did you run the Lexmark and HP uninstall applications specifically
> >> >> >> for
> >> >> >> each
> >> >> >> model installed
> >> >> >>
> >> >> >> The next step after that is system restore or debug the spoolsv.exe
> >> >> >> process
> >> >> >> and find the faulty module.
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >> --
> >> >> >> Alan Morris
> >> >> >> Windows Printing Team
> >> >> >> Search the Microsoft Knowledge Base here:
> >> >> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >> >> >>
> >> >> >> This posting is provided "AS IS" with no warranties, and confers no
> >> >> >> rights.
> >> >> >>
> >> >> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
> >> >> >> news:E3B40AD5-12B5-45D2-851C-39169D9935DB@microsoft.com...
> >> >> >> > I've tried everything I can find on the net.
> >> >> >> > 1.Deleted all spooler temp files
> >> >> >> > 2.Cleaned registry settings
> >> >> >> > 3.Ran cleanspl.exe
> >> >> >> >
> >> >> >> > My system will not install a printer from the Add Printer wizard
> >> >> >> > or
> >> >> >> > if
> >> >> >> > I
> >> >> >> > use
> >> >> >> > the HP printer driver install program the "spooler subsystem"
> >> >> >> > error
> >> >> >> > is
> >> >> >> > displayed.
> >> >> >> > The spooler service is running. The Lexmark and HP services and
> >> >> >> > drivers
> >> >> >> > have been removed from the system. Essentially the system should
> >> >> >> > be
> >> >> >> > clean
> >> >> >> > of
> >> >> >> > any old printer driver info.
> >> >> >> >
> >> >> >> > What other solutions exist? I've tried everything found from a
> >> >> >> > search
> >> >> >> > on
> >> >> >> > google for "spooler subsystem".
> >> >> >> >
> >> >> >> > Thanks!
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

Use sfc /scannow in a cmd window to replace damaged system binaries You
will need the installation CD.

The next step will be to attach ntsd (a debugger) to the spoolsv.exe process
and send the stack backtrace

Open taskmanager, Processes, View, Select Column, check PID

start the spooler, find spoolsv.exe in the list of processes, note the PID
number

in a command window type

ntsd -p (PID of spoolsv.exe) -g -G -x


this will display a bunch of loaded module information

now go to add a printer from the printers folder

when the process terminates, the ntsd session will stop at a prompt with
some numbers (this is the faulting thread number)

type k

this will dump the stack backtrace

just copy and add that to the mail

0:001> k
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be
wrong.
00abfff4 00000000 ntdll!DbgBreakPoint
0:001>



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Steve" <Steve@discussions.microsoft.com> wrote in message
news:438BFDC9-F98C-4F88-A54F-A5AF95C60898@microsoft.com...
> Alan,
> There are zero subkeys under ..\Drivers\Version-3.
> The following keys are found under ..\Print\Monitors:
> -BJ Language Monitor
> -Local Port
> -Standard TCP/IP Port
> -USB Monitor
>
>
> "Alan Morris [MSFT]" wrote:
>
>> What print drivers are listed under
>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
>> NT x86\Drivers\Version-3
>>
>> What monitors are installed?
>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
>>
>>
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Steve" <Steve@discussions.microsoft.com> wrote in message
>> news:341E6054-F427-44C2-9BFB-43731CC994CA@microsoft.com...
>> > My system is clean as described in the article.
>> >
>> > Process Explorer Information:
>> >
>> > Process: spoolsv.exe Pid: 3572
>> >
>> > Name Description Company Name Version
>> > AcGenral.DLL Windows Compatibility DLL Microsoft Corporation
>> > 5.01.2600.2180
>> > ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation
>> > 5.01.2600.2180
>> > comctl32.dll User Experience Controls Library Microsoft
>> > Corporation 6.00.2900.2982
>> > comctl32.dll Common Controls Library Microsoft Corporation
>> > 5.82.2900.2982
>> > ctype.nls
>> > GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159
>> > IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation
>> > 5.01.2600.2180
>> > kernel32.dll Windows NT BASE API Client DLL Microsoft
>> > Corporation 5.01.2600.3119
>> > locale.nls
>> > LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180
>> > MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation
>> > 5.01.2600.2180
>> > msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180
>> > ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180
>> > ole32.dll Microsoft OLE for Windows Microsoft Corporation
>> > 5.01.2600.2726
>> > OLEAUT32.dll Microsoft Corporation 5.01.2600.3139
>> > RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation
>> > 5.01.2600.2180
>> > SHELL32.dll Windows Shell Common Dll Microsoft Corporation
>> > 6.00.2900.3051
>> > ShimEng.dll Shim Engine DLL Microsoft Corporation 5.01.2600.2180
>> > SHLWAPI.dll Shell Light-weight Utility Library Microsoft
>> > Corporation 6.00.2900.2995
>> > sortkey.nls
>> > sorttbls.nls
>> > spoolsv.exe Spooler SubSystem App Microsoft Corporation 5.01.2600.2696
>> > unicode.nls
>> > USER32.dll Windows XP USER API Client DLL Microsoft Corporation
>> > 5.01.2600.3099
>> > USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180
>> > USP10.dll Uniscribe Unicode script processor Microsoft
>> > Corporation 1.420.2600.2180
>> > UxTheme.dll Microsoft UxTheme Library Microsoft Corporation
>> > 6.00.2900.2180
>> > VERSION.dll Version Checking and File Installation Libraries Microsoft
>> > Corporation 5.01.2600.2180
>> > WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180
>> >
>> >
>> > Stack: spoolsv.exe
>> > ntoskrnl.exe!ExReleaseResourceLite+0x206
>> > ntoskrnl.exe!PsCreateSystemThread+0x136
>> > ntoskrnl.exe!FsRtlIncrementCcFastReadWait+0xd1
>> > ntoskrnl.exe!ZwYieldExecution+0xb78
>> > ntdll.dll!KiFastSystemCallRet
>> > ADVAPI32.dll!SetServiceStatus+0x238
>> > ADVAPI32.dll!SetServiceStatus+0xcc
>> > ADVAPI32.dll!StartServiceCtrlDispatcherW+0x8b
>> > spoolsv.exe+0x43cc
>> > kernel32.dll!RegisterWaitForInputIdle+0x49
>> >
>> >
>> >
>> > "Paul Baker [MVP, Windows - SDK]" wrote:
>> >
>> >> Steve,
>> >>
>> >> Process Explorer will tell you which DLLS are loaded by spoolsv.exe.
>> >> http://www.microsoft.com/technet/sys...sExplorer.mspx
>> >>
>> >> Even though you installed the third party software you suspect is
>> >> causing
>> >> the problem, parts of it may still be lurking.
>> >>
>> >> I would proceed by removing all traces of third party software the
>> >> Print
>> >> Spooler is using. Bill Sanderson provides instructons for this here:
>> >> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
>> >>
>> >> This should eliminate the problem, but you won't have any printer
>> >> drivers
>> >> installed :) Then you can reinstall the third party software you need
>> >> and
>> >> see if it how it goes this time. Do it one at a time so that if
>> >> problems
>> >> start, you will be able to blame the most recent part.
>> >>
>> >> Paul
>> >>
>> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
>> >> news:66E68777-04BB-40D1-84BB-014F9C358BBB@microsoft.com...
>> >> > No I haven't used system restore since this problem has existed for
>> >> > some
>> >> > time
>> >> > and numerous OS updates and product updates have been applied to the
>> >> > system.
>> >> > I need a solution that doesn't require a system reimage.
>> >> >
>> >> > "Paul Baker [MVP, Windows - SDK]" wrote:
>> >> >
>> >> >> localspl.dll is a Windows component, but just because it faulted,
>> >> >> doesn't
>> >> >> mean it's "at fault" :)
>> >> >>
>> >> >> Reinstalling Service Pack 2 won't make a difference. Alan is
>> >> >> referring
>> >> >> to
>> >> >> the System Restore feature, I believe.
>> >> >>
>> >> >> Paul
>> >> >>
>> >> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
>> >> >> news:382197F1-F96B-4C7D-B88A-8E6E98FB763F@microsoft.com...
>> >> >> > Alan,
>> >> >> > I did not have a Lexmark printer installed and I did uninstall
>> >> >> > the
>> >> >> > HP
>> >> >> > drivers using the HP uninstall program. I believe the faulty
>> >> >> > module
>> >> >> > is
>> >> >> > located in the DLL, localspl.dll.
>> >> >> > I tried re-installing SP2 and that didn't work, now the spooler
>> >> >> > subsystem
>> >> >> > error appears on system load and the service won't run for more
>> >> >> > than
>> >> >> > a
>> >> >> > minute.
>> >> >> >
>> >> >> > "Alan Morris [MSFT]" wrote:
>> >> >> >
>> >> >> >> Did you run the Lexmark and HP uninstall applications
>> >> >> >> specifically
>> >> >> >> for
>> >> >> >> each
>> >> >> >> model installed
>> >> >> >>
>> >> >> >> The next step after that is system restore or debug the
>> >> >> >> spoolsv.exe
>> >> >> >> process
>> >> >> >> and find the faulty module.
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >> --
>> >> >> >> Alan Morris
>> >> >> >> Windows Printing Team
>> >> >> >> Search the Microsoft Knowledge Base here:
>> >> >> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>> >> >> >>
>> >> >> >> This posting is provided "AS IS" with no warranties, and confers
>> >> >> >> no
>> >> >> >> rights.
>> >> >> >>
>> >> >> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
>> >> >> >> news:E3B40AD5-12B5-45D2-851C-39169D9935DB@microsoft.com...
>> >> >> >> > I've tried everything I can find on the net.
>> >> >> >> > 1.Deleted all spooler temp files
>> >> >> >> > 2.Cleaned registry settings
>> >> >> >> > 3.Ran cleanspl.exe
>> >> >> >> >
>> >> >> >> > My system will not install a printer from the Add Printer
>> >> >> >> > wizard
>> >> >> >> > or
>> >> >> >> > if
>> >> >> >> > I
>> >> >> >> > use
>> >> >> >> > the HP printer driver install program the "spooler subsystem"
>> >> >> >> > error
>> >> >> >> > is
>> >> >> >> > displayed.
>> >> >> >> > The spooler service is running. The Lexmark and HP services
>> >> >> >> > and
>> >> >> >> > drivers
>> >> >> >> > have been removed from the system. Essentially the system
>> >> >> >> > should
>> >> >> >> > be
>> >> >> >> > clean
>> >> >> >> > of
>> >> >> >> > any old printer driver info.
>> >> >> >> >
>> >> >> >> > What other solutions exist? I've tried everything found from a
>> >> >> >> > search
>> >> >> >> > on
>> >> >> >> > google for "spooler subsystem".
>> >> >> >> >
>> >> >> >> > Thanks!
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>

Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0
Copyright (c) Microsoft Corporation. All rights reserved.

*** wait with pending attach
Loaded dbghelp extension DLL
The call to LoadLibrary(ext) failed with error 2.
Please check your debugger configuration and/or network access
Loaded exts extension DLL
The call to LoadLibrary(uext) failed with error 2.
Please check your debugger configuration and/or network access
Loaded ntsdexts extension DLL
Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting
Executable search path is:
ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe
ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll
ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll
ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll
ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll
ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll
ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll
ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll
ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL
ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll
ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll
ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll
ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll
ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll
ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll
ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll
ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll
ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL
ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL
ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll
ModLoad: 773d0000 774d3000
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont
rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll
ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL
ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll
ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll
ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll
ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll
ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll
ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll
ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll
ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll
ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll
ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll
ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv
ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll
ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll
ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll
ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll
ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll
ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll
ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll
ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll
ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll
ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll
ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll
Access violation - code c0000005 (first chance)
Access violation - code c0000005 (!!! second chance !!!)
eax=00000000 ebx=00a22118 ecx=7ffd4000 edx=75bfb340 esi=00a26ca8 edi=00a22118
eip=75bc139d esp=00e5f70c ebp=00e5f70c iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\W
INDOWS\system32\localspl.dll -
localspl!SplAddPrintProcessor+1ca:
75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=????????
0:010> k
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be
wrong.
00e5f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca
00e5f728 75be5324 localspl+0x3b3f5
00e5f954 75bd70a1 localspl!SplDeleteSpooler+0x93
00e5ffa4 75bc93a5 localspl!DllMain+0x689a
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\W
INDOWS\system32\kernel32.dll -
00e5ffb4 7c80b683 localspl!SplDeletePrinter+0x35a
00e5ffec 00000000 kernel32!GetModuleFileNameA+0x1b4
0:010>

Hope that helps, thanks!

"Alan Morris [MSFT]" wrote:

>
>
> Use sfc /scannow in a cmd window to replace damaged system binaries You
> will need the installation CD.
>
> The next step will be to attach ntsd (a debugger) to the spoolsv.exe process
> and send the stack backtrace
>
> Open taskmanager, Processes, View, Select Column, check PID
>
> start the spooler, find spoolsv.exe in the list of processes, note the PID
> number
>
> in a command window type
>
> ntsd -p (PID of spoolsv.exe) -g -G -x
>
>
> this will display a bunch of loaded module information
>
> now go to add a printer from the printers folder
>
> when the process terminates, the ntsd session will stop at a prompt with
> some numbers (this is the faulting thread number)
>
> type k
>
> this will dump the stack backtrace
>
> just copy and add that to the mail
>
> 0:001> k
> ChildEBP RetAddr
> WARNING: Stack unwind information not available. Following frames may be
> wrong.
> 00abfff4 00000000 ntdll!DbgBreakPoint
> 0:001>
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Steve" <Steve@discussions.microsoft.com> wrote in message
> news:438BFDC9-F98C-4F88-A54F-A5AF95C60898@microsoft.com...
> > Alan,
> > There are zero subkeys under ..\Drivers\Version-3.
> > The following keys are found under ..\Print\Monitors:
> > -BJ Language Monitor
> > -Local Port
> > -Standard TCP/IP Port
> > -USB Monitor
> >
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >> What print drivers are listed under
> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
> >> NT x86\Drivers\Version-3
> >>
> >> What monitors are installed?
> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
> >>
> >>
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
> >> news:341E6054-F427-44C2-9BFB-43731CC994CA@microsoft.com...
> >> > My system is clean as described in the article.
> >> >
> >> > Process Explorer Information:
> >> >
> >> > Process: spoolsv.exe Pid: 3572
> >> >
> >> > Name Description Company Name Version
> >> > AcGenral.DLL Windows Compatibility DLL Microsoft Corporation
> >> > 5.01.2600.2180
> >> > ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation
> >> > 5.01.2600.2180
> >> > comctl32.dll User Experience Controls Library Microsoft
> >> > Corporation 6.00.2900.2982
> >> > comctl32.dll Common Controls Library Microsoft Corporation
> >> > 5.82.2900.2982
> >> > ctype.nls
> >> > GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159
> >> > IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation
> >> > 5.01.2600.2180
> >> > kernel32.dll Windows NT BASE API Client DLL Microsoft
> >> > Corporation 5.01.2600.3119
> >> > locale.nls
> >> > LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180
> >> > MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation
> >> > 5.01.2600.2180
> >> > msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180
> >> > ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180
> >> > ole32.dll Microsoft OLE for Windows Microsoft Corporation
> >> > 5.01.2600.2726
> >> > OLEAUT32.dll Microsoft Corporation 5.01.2600.3139
> >> > RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation
> >> > 5.01.2600.2180
> >> > SHELL32.dll Windows Shell Common Dll Microsoft Corporation
> >> > 6.00.2900.3051
> >> > ShimEng.dll Shim Engine DLL Microsoft Corporation 5.01.2600.2180
> >> > SHLWAPI.dll Shell Light-weight Utility Library Microsoft
> >> > Corporation 6.00.2900.2995
> >> > sortkey.nls
> >> > sorttbls.nls
> >> > spoolsv.exe Spooler SubSystem App Microsoft Corporation 5.01.2600.2696
> >> > unicode.nls
> >> > USER32.dll Windows XP USER API Client DLL Microsoft Corporation
> >> > 5.01.2600.3099
> >> > USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180
> >> > USP10.dll Uniscribe Unicode script processor Microsoft
> >> > Corporation 1.420.2600.2180
> >> > UxTheme.dll Microsoft UxTheme Library Microsoft Corporation
> >> > 6.00.2900.2180
> >> > VERSION.dll Version Checking and File Installation Libraries Microsoft
> >> > Corporation 5.01.2600.2180
> >> > WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180
> >> >
> >> >
> >> > Stack: spoolsv.exe
> >> > ntoskrnl.exe!ExReleaseResourceLite+0x206
> >> > ntoskrnl.exe!PsCreateSystemThread+0x136
> >> > ntoskrnl.exe!FsRtlIncrementCcFastReadWait+0xd1
> >> > ntoskrnl.exe!ZwYieldExecution+0xb78
> >> > ntdll.dll!KiFastSystemCallRet
> >> > ADVAPI32.dll!SetServiceStatus+0x238
> >> > ADVAPI32.dll!SetServiceStatus+0xcc
> >> > ADVAPI32.dll!StartServiceCtrlDispatcherW+0x8b
> >> > spoolsv.exe+0x43cc
> >> > kernel32.dll!RegisterWaitForInputIdle+0x49
> >> >
> >> >
> >> >
> >> > "Paul Baker [MVP, Windows - SDK]" wrote:
> >> >
> >> >> Steve,
> >> >>
> >> >> Process Explorer will tell you which DLLS are loaded by spoolsv.exe.
> >> >> http://www.microsoft.com/technet/sys...sExplorer.mspx
> >> >>
> >> >> Even though you installed the third party software you suspect is
> >> >> causing
> >> >> the problem, parts of it may still be lurking.
> >> >>
> >> >> I would proceed by removing all traces of third party software the
> >> >> Print
> >> >> Spooler is using. Bill Sanderson provides instructons for this here:
> >> >> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
> >> >>
> >> >> This should eliminate the problem, but you won't have any printer
> >> >> drivers
> >> >> installed :) Then you can reinstall the third party software you need
> >> >> and
> >> >> see if it how it goes this time. Do it one at a time so that if
> >> >> problems
> >> >> start, you will be able to blame the most recent part.
> >> >>
> >> >> Paul
> >> >>
> >> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
> >> >> news:66E68777-04BB-40D1-84BB-014F9C358BBB@microsoft.com...
> >> >> > No I haven't used system restore since this problem has existed for
> >> >> > some
> >> >> > time
> >> >> > and numerous OS updates and product updates have been applied to the
> >> >> > system.
> >> >> > I need a solution that doesn't require a system reimage.
> >> >> >
> >> >> > "Paul Baker [MVP, Windows - SDK]" wrote:
> >> >> >
> >> >> >> localspl.dll is a Windows component, but just because it faulted,
> >> >> >> doesn't
> >> >> >> mean it's "at fault" :)
> >> >> >>
> >> >> >> Reinstalling Service Pack 2 won't make a difference. Alan is
> >> >> >> referring
> >> >> >> to
> >> >> >> the System Restore feature, I believe.
> >> >> >>
> >> >> >> Paul
> >> >> >>
> >> >> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
> >> >> >> news:382197F1-F96B-4C7D-B88A-8E6E98FB763F@microsoft.com...
> >> >> >> > Alan,
> >> >> >> > I did not have a Lexmark printer installed and I did uninstall
> >> >> >> > the
> >> >> >> > HP
> >> >> >> > drivers using the HP uninstall program. I believe the faulty
> >> >> >> > module
> >> >> >> > is
> >> >> >> > located in the DLL, localspl.dll.
> >> >> >> > I tried re-installing SP2 and that didn't work, now the spooler
> >> >> >> > subsystem
> >> >> >> > error appears on system load and the service won't run for more
> >> >> >> > than
> >> >> >> > a
> >> >> >> > minute.
> >> >> >> >
> >> >> >> > "Alan Morris [MSFT]" wrote:
> >> >> >> >
> >> >> >> >> Did you run the Lexmark and HP uninstall applications
> >> >> >> >> specifically
> >> >> >> >> for
> >> >> >> >> each
> >> >> >> >> model installed
> >> >> >> >>
> >> >> >> >> The next step after that is system restore or debug the
> >> >> >> >> spoolsv.exe
> >> >> >> >> process
> >> >> >> >> and find the faulty module.
> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >> >> --
> >> >> >> >> Alan Morris
> >> >> >> >> Windows Printing Team
> >> >> >> >> Search the Microsoft Knowledge Base here:
> >> >> >> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >> >> >> >>
> >> >> >> >> This posting is provided "AS IS" with no warranties, and confers
> >> >> >> >> no
> >> >> >> >> rights.
> >> >> >> >>
> >> >> >> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
> >> >> >> >> news:E3B40AD5-12B5-45D2-851C-39169D9935DB@microsoft.com...
> >> >> >> >> > I've tried everything I can find on the net.
> >> >> >> >> > 1.Deleted all spooler temp files
> >> >> >> >> > 2.Cleaned registry settings
> >> >> >> >> > 3.Ran cleanspl.exe
> >> >> >> >> >
> >> >> >> >> > My system will not install a printer from the Add Printer
> >> >> >> >> > wizard
> >> >> >> >> > or
> >> >> >> >> > if
> >> >> >> >> > I
> >> >> >> >> > use
> >> >> >> >> > the HP printer driver install program the "spooler subsystem"
> >> >> >> >> > error
> >> >> >> >> > is
> >> >> >> >> > displayed.
> >> >> >> >> > The spooler service is running. The Lexmark and HP services
> >> >> >> >> > and
> >> >> >> >> > drivers
> >> >> >> >> > have been removed from the system. Essentially the system
> >> >> >> >> > should
> >> >> >> >> > be
> >> >> >> >> > clean
> >> >> >> >> > of
> >> >> >> >> > any old printer driver info.
> >> >> >> >> >
> >> >> >> >> > What other solutions exist? I've tried everything found from a
> >> >> >> >> > search
> >> >> >> >> > on
> >> >> >> >> > google for "spooler subsystem".
> >> >> >> >> >
> >> >> >> >> > Thanks!
> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

It actually does help. There are a couple questions now. Did you try sfc
/scannow , where you prompted for any binaries? You should have rebooted
after the file replacement.

What is
C:\WINDOWS\AppPatch\AcGenral.DLL
?

The next step would be to actually get the proper symbols. I do not know if
the version of ntsd will work for this but let's give it a try. You will
need to be connected to the internet and not dialup. If it's dialup forget
it.

at the failure Access violation - code c0000005 (!!! second chance !!!)
type
!symfix

when it returns type
..reload

then type
k

If the symbols get corrected the stack trace will change

Also verify that all the files in the list of loaded modules have a valid
size, particularly these. Or just look for files with size 0 and see it
anything matches.

> C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
> C:\WINDOWS\system32\comctl32.dll
C:\WINDOWS\system32\inetpp.dll
C:\WINDOWS\AppPatch\AcGenral.DLL


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Steve" <Steve@discussions.microsoft.com> wrote in message
news:F3973659-CAA3-4BCF-AFDA-EC9919A22BA4@microsoft.com...
>
> Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0
> Copyright (c) Microsoft Corporation. All rights reserved.
>
> *** wait with pending attach
> Loaded dbghelp extension DLL
> The call to LoadLibrary(ext) failed with error 2.
> Please check your debugger configuration and/or network access
> Loaded exts extension DLL
> The call to LoadLibrary(uext) failed with error 2.
> Please check your debugger configuration and/or network access
> Loaded ntsdexts extension DLL
> Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting
> Executable search path is:
> ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe
> ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll
> ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll
> ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
> ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll
> ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll
> ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll
> ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll
> ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll
> ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL
> ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll
> ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll
> ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll
> ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll
> ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll
> ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll
> ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
> ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll
> ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll
> ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL
> ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL
> ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll
> ModLoad: 773d0000 774d3000
> C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont
> rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
> ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll
> ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL
> ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll
> ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll
> ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
> ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll
> ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
> ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
> ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
> ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll
> ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll
> ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll
> ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll
> ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll
> ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll
> ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll
> ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
> ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv
> ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll
> ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll
> ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll
> ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll
> ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll
> ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
> ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
> ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
> ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
> ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll
> ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll
> ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll
> ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
> ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll
> ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll
> ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll
> Access violation - code c0000005 (first chance)
> Access violation - code c0000005 (!!! second chance !!!)
> eax=00000000 ebx=00a22118 ecx=7ffd4000 edx=75bfb340 esi=00a26ca8
> edi=00a22118
> eip=75bc139d esp=00e5f70c ebp=00e5f70c iopl=0 nv up ei pl zr na po
> nc
> cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000
> efl=00000246
> *** ERROR: Symbol file could not be found. Defaulted to export symbols
> for
> C:\W
> INDOWS\system32\localspl.dll -
> localspl!SplAddPrintProcessor+1ca:
> 75bc139d 8b4014 mov eax,[eax+0x14]
> ds:0023:00000014=????????
> 0:010> k
> ChildEBP RetAddr
> WARNING: Stack unwind information not available. Following frames may be
> wrong.
> 00e5f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca
> 00e5f728 75be5324 localspl+0x3b3f5
> 00e5f954 75bd70a1 localspl!SplDeleteSpooler+0x93
> 00e5ffa4 75bc93a5 localspl!DllMain+0x689a
> *** ERROR: Symbol file could not be found. Defaulted to export symbols
> for
> C:\W
> INDOWS\system32\kernel32.dll -
> 00e5ffb4 7c80b683 localspl!SplDeletePrinter+0x35a
> 00e5ffec 00000000 kernel32!GetModuleFileNameA+0x1b4
> 0:010>
>
> Hope that helps, thanks!
>
> "Alan Morris [MSFT]" wrote:
>
>>
>>
>> Use sfc /scannow in a cmd window to replace damaged system binaries You
>> will need the installation CD.
>>
>> The next step will be to attach ntsd (a debugger) to the spoolsv.exe
>> process
>> and send the stack backtrace
>>
>> Open taskmanager, Processes, View, Select Column, check PID
>>
>> start the spooler, find spoolsv.exe in the list of processes, note the
>> PID
>> number
>>
>> in a command window type
>>
>> ntsd -p (PID of spoolsv.exe) -g -G -x
>>
>>
>> this will display a bunch of loaded module information
>>
>> now go to add a printer from the printers folder
>>
>> when the process terminates, the ntsd session will stop at a prompt with
>> some numbers (this is the faulting thread number)
>>
>> type k
>>
>> this will dump the stack backtrace
>>
>> just copy and add that to the mail
>>
>> 0:001> k
>> ChildEBP RetAddr
>> WARNING: Stack unwind information not available. Following frames may be
>> wrong.
>> 00abfff4 00000000 ntdll!DbgBreakPoint
>> 0:001>
>>
>>
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Steve" <Steve@discussions.microsoft.com> wrote in message
>> news:438BFDC9-F98C-4F88-A54F-A5AF95C60898@microsoft.com...
>> > Alan,
>> > There are zero subkeys under ..\Drivers\Version-3.
>> > The following keys are found under ..\Print\Monitors:
>> > -BJ Language Monitor
>> > -Local Port
>> > -Standard TCP/IP Port
>> > -USB Monitor
>> >
>> >
>> > "Alan Morris [MSFT]" wrote:
>> >
>> >> What print drivers are listed under
>> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
>> >> NT x86\Drivers\Version-3
>> >>
>> >> What monitors are installed?
>> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
>> >>
>> >>
>> >>
>> >> --
>> >> Alan Morris
>> >> Windows Printing Team
>> >> Search the Microsoft Knowledge Base here:
>> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>> >>
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >>
>> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
>> >> news:341E6054-F427-44C2-9BFB-43731CC994CA@microsoft.com...
>> >> > My system is clean as described in the article.
>> >> >
>> >> > Process Explorer Information:
>> >> >
>> >> > Process: spoolsv.exe Pid: 3572
>> >> >
>> >> > Name Description Company Name Version
>> >> > AcGenral.DLL Windows Compatibility DLL Microsoft Corporation
>> >> > 5.01.2600.2180
>> >> > ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation
>> >> > 5.01.2600.2180
>> >> > comctl32.dll User Experience Controls Library Microsoft
>> >> > Corporation 6.00.2900.2982
>> >> > comctl32.dll Common Controls Library Microsoft Corporation
>> >> > 5.82.2900.2982
>> >> > ctype.nls
>> >> > GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159
>> >> > IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation
>> >> > 5.01.2600.2180
>> >> > kernel32.dll Windows NT BASE API Client DLL Microsoft
>> >> > Corporation 5.01.2600.3119
>> >> > locale.nls
>> >> > LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180
>> >> > MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation
>> >> > 5.01.2600.2180
>> >> > msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180
>> >> > ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180
>> >> > ole32.dll Microsoft OLE for Windows Microsoft Corporation
>> >> > 5.01.2600.2726
>> >> > OLEAUT32.dll Microsoft Corporation 5.01.2600.3139
>> >> > RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation
>> >> > 5.01.2600.2180
>> >> > SHELL32.dll Windows Shell Common Dll Microsoft Corporation
>> >> > 6.00.2900.3051
>> >> > ShimEng.dll Shim Engine DLL Microsoft Corporation 5.01.2600.2180
>> >> > SHLWAPI.dll Shell Light-weight Utility Library Microsoft
>> >> > Corporation 6.00.2900.2995
>> >> > sortkey.nls
>> >> > sorttbls.nls
>> >> > spoolsv.exe Spooler SubSystem App Microsoft Corporation
>> >> > 5.01.2600.2696
>> >> > unicode.nls
>> >> > USER32.dll Windows XP USER API Client DLL Microsoft Corporation
>> >> > 5.01.2600.3099
>> >> > USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180
>> >> > USP10.dll Uniscribe Unicode script processor Microsoft
>> >> > Corporation 1.420.2600.2180
>> >> > UxTheme.dll Microsoft UxTheme Library Microsoft Corporation
>> >> > 6.00.2900.2180
>> >> > VERSION.dll Version Checking and File Installation Libraries
>> >> > Microsoft
>> >> > Corporation 5.01.2600.2180
>> >> > WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180
>> >> >
>> >> >
>> >> > Stack: spoolsv.exe
>> >> > ntoskrnl.exe!ExReleaseResourceLite+0x206
>> >> > ntoskrnl.exe!PsCreateSystemThread+0x136
>> >> > ntoskrnl.exe!FsRtlIncrementCcFastReadWait+0xd1
>> >> > ntoskrnl.exe!ZwYieldExecution+0xb78
>> >> > ntdll.dll!KiFastSystemCallRet
>> >> > ADVAPI32.dll!SetServiceStatus+0x238
>> >> > ADVAPI32.dll!SetServiceStatus+0xcc
>> >> > ADVAPI32.dll!StartServiceCtrlDispatcherW+0x8b
>> >> > spoolsv.exe+0x43cc
>> >> > kernel32.dll!RegisterWaitForInputIdle+0x49
>> >> >
>> >> >
>> >> >
>> >> > "Paul Baker [MVP, Windows - SDK]" wrote:
>> >> >
>> >> >> Steve,
>> >> >>
>> >> >> Process Explorer will tell you which DLLS are loaded by
>> >> >> spoolsv.exe.
>> >> >> http://www.microsoft.com/technet/sys...sExplorer.mspx
>> >> >>
>> >> >> Even though you installed the third party software you suspect is
>> >> >> causing
>> >> >> the problem, parts of it may still be lurking.
>> >> >>
>> >> >> I would proceed by removing all traces of third party software the
>> >> >> Print
>> >> >> Spooler is using. Bill Sanderson provides instructons for this
>> >> >> here:
>> >> >> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
>> >> >>
>> >> >> This should eliminate the problem, but you won't have any printer
>> >> >> drivers
>> >> >> installed :) Then you can reinstall the third party software you
>> >> >> need
>> >> >> and
>> >> >> see if it how it goes this time. Do it one at a time so that if
>> >> >> problems
>> >> >> start, you will be able to blame the most recent part.
>> >> >>
>> >> >> Paul
>> >> >>
>> >> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
>> >> >> news:66E68777-04BB-40D1-84BB-014F9C358BBB@microsoft.com...
>> >> >> > No I haven't used system restore since this problem has existed
>> >> >> > for
>> >> >> > some
>> >> >> > time
>> >> >> > and numerous OS updates and product updates have been applied to
>> >> >> > the
>> >> >> > system.
>> >> >> > I need a solution that doesn't require a system reimage.
>> >> >> >
>> >> >> > "Paul Baker [MVP, Windows - SDK]" wrote:
>> >> >> >
>> >> >> >> localspl.dll is a Windows component, but just because it
>> >> >> >> faulted,
>> >> >> >> doesn't
>> >> >> >> mean it's "at fault" :)
>> >> >> >>
>> >> >> >> Reinstalling Service Pack 2 won't make a difference. Alan is
>> >> >> >> referring
>> >> >> >> to
>> >> >> >> the System Restore feature, I believe.
>> >> >> >>
>> >> >> >> Paul
>> >> >> >>
>> >> >> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
>> >> >> >> news:382197F1-F96B-4C7D-B88A-8E6E98FB763F@microsoft.com...
>> >> >> >> > Alan,
>> >> >> >> > I did not have a Lexmark printer installed and I did
>> >> >> >> > uninstall
>> >> >> >> > the
>> >> >> >> > HP
>> >> >> >> > drivers using the HP uninstall program. I believe the faulty
>> >> >> >> > module
>> >> >> >> > is
>> >> >> >> > located in the DLL, localspl.dll.
>> >> >> >> > I tried re-installing SP2 and that didn't work, now the
>> >> >> >> > spooler
>> >> >> >> > subsystem
>> >> >> >> > error appears on system load and the service won't run for
>> >> >> >> > more
>> >> >> >> > than
>> >> >> >> > a
>> >> >> >> > minute.
>> >> >> >> >
>> >> >> >> > "Alan Morris [MSFT]" wrote:
>> >> >> >> >
>> >> >> >> >> Did you run the Lexmark and HP uninstall applications
>> >> >> >> >> specifically
>> >> >> >> >> for
>> >> >> >> >> each
>> >> >> >> >> model installed
>> >> >> >> >>
>> >> >> >> >> The next step after that is system restore or debug the
>> >> >> >> >> spoolsv.exe
>> >> >> >> >> process
>> >> >> >> >> and find the faulty module.
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >> --
>> >> >> >> >> Alan Morris
>> >> >> >> >> Windows Printing Team
>> >> >> >> >> Search the Microsoft Knowledge Base here:
>> >> >> >> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>> >> >> >> >>
>> >> >> >> >> This posting is provided "AS IS" with no warranties, and
>> >> >> >> >> confers
>> >> >> >> >> no
>> >> >> >> >> rights.
>> >> >> >> >>
>> >> >> >> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
>> >> >> >> >> news:E3B40AD5-12B5-45D2-851C-39169D9935DB@microsoft.com...
>> >> >> >> >> > I've tried everything I can find on the net.
>> >> >> >> >> > 1.Deleted all spooler temp files
>> >> >> >> >> > 2.Cleaned registry settings
>> >> >> >> >> > 3.Ran cleanspl.exe
>> >> >> >> >> >
>> >> >> >> >> > My system will not install a printer from the Add Printer
>> >> >> >> >> > wizard
>> >> >> >> >> > or
>> >> >> >> >> > if
>> >> >> >> >> > I
>> >> >> >> >> > use
>> >> >> >> >> > the HP printer driver install program the "spooler
>> >> >> >> >> > subsystem"
>> >> >> >> >> > error
>> >> >> >> >> > is
>> >> >> >> >> > displayed.
>> >> >> >> >> > The spooler service is running. The Lexmark and HP
>> >> >> >> >> > services
>> >> >> >> >> > and
>> >> >> >> >> > drivers
>> >> >> >> >> > have been removed from the system. Essentially the system
>> >> >> >> >> > should
>> >> >> >> >> > be
>> >> >> >> >> > clean
>> >> >> >> >> > of
>> >> >> >> >> > any old printer driver info.
>> >> >> >> >> >
>> >> >> >> >> > What other solutions exist? I've tried everything found
>> >> >> >> >> > from a
>> >> >> >> >> > search
>> >> >> >> >> > on
>> >> >> >> >> > google for "spooler subsystem".
>> >> >> >> >> >
>> >> >> >> >> > Thanks!
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>

AcGenral.dll
5.1.2600.2180
5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Windows Compatibility DLL
Microsoft® Windows® Operating System

Zero files with zero file size.

NTSD:
Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0
Copyright (c) Microsoft Corporation. All rights reserved.

*** wait with pending attach
Loaded dbghelp extension DLL
The call to LoadLibrary(ext) failed with error 2.
Please check your debugger configuration and/or network access
Loaded exts extension DLL
The call to LoadLibrary(uext) failed with error 2.
Please check your debugger configuration and/or network access
Loaded ntsdexts extension DLL
Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting
Executable search path is:
ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe
ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll
ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll
ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll
ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll
ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll
ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll
ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll
ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL
ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll
ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll
ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll
ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll
ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll
ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll
ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll
ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll
ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL
ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL
ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll
ModLoad: 773d0000 774d3000
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont
rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll
ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL
ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll
ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll
ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll
ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll
ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll
ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll
ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll
ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll
ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll
ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll
ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv
ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll
ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll
ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll
ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll
ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll
ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll
ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll
ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll
ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll
ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll
ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll
Access violation - code c0000005 (first chance)
Access violation - code c0000005 (!!! second chance !!!)
eax=00000000 ebx=00a22118 ecx=7ffd5000 edx=75bfb340 esi=00a26d40 edi=00a22118
eip=75bc139d esp=00e1f70c ebp=00e1f70c iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\W
INDOWS\system32\localspl.dll -
localspl!SplAddPrintProcessor+1ca:
75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=????????
0:009> !symfix
Symbol search path is: symsrv*symsrv.dll*\\symbols\symbols
0:009> .reload
Reloading current modules
.....................................................
0:009> k
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\W
INDOWS\system32\localspl.dll -
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be
wrong.
00e1f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca
00e1f728 75be5324 localspl+0x3b3f5
00e1f954 75bd70a1 localspl!SplDeleteSpooler+0x93
00e1ffa4 75bc93a5 localspl!DllMain+0x689a
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\W
INDOWS\system32\kernel32.dll -
00e1ffb4 7c80b683 localspl!SplDeletePrinter+0x35a
00e1ffec 00000000 kernel32!GetModuleFileNameA+0x1b4
0:009>




"Alan Morris [MSFT]" wrote:

> It actually does help. There are a couple questions now. Did you try sfc
> /scannow , where you prompted for any binaries? You should have rebooted
> after the file replacement.
>
> What is
> C:\WINDOWS\AppPatch\AcGenral.DLL
> ?
>
> The next step would be to actually get the proper symbols. I do not know if
> the version of ntsd will work for this but let's give it a try. You will
> need to be connected to the internet and not dialup. If it's dialup forget
> it.
>
> at the failure Access violation - code c0000005 (!!! second chance !!!)
> type
> !symfix
>
> when it returns type
> ..reload
>
> then type
> k
>
> If the symbols get corrected the stack trace will change
>
> Also verify that all the files in the list of loaded modules have a valid
> size, particularly these. Or just look for files with size 0 and see it
> anything matches.
>
> > C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
> > C:\WINDOWS\system32\comctl32.dll
> C:\WINDOWS\system32\inetpp.dll
> C:\WINDOWS\AppPatch\AcGenral.DLL
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Steve" <Steve@discussions.microsoft.com> wrote in message
> news:F3973659-CAA3-4BCF-AFDA-EC9919A22BA4@microsoft.com...
> >
> > Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0
> > Copyright (c) Microsoft Corporation. All rights reserved.
> >
> > *** wait with pending attach
> > Loaded dbghelp extension DLL
> > The call to LoadLibrary(ext) failed with error 2.
> > Please check your debugger configuration and/or network access
> > Loaded exts extension DLL
> > The call to LoadLibrary(uext) failed with error 2.
> > Please check your debugger configuration and/or network access
> > Loaded ntsdexts extension DLL
> > Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting
> > Executable search path is:
> > ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe
> > ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll
> > ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll
> > ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
> > ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll
> > ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll
> > ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll
> > ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll
> > ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll
> > ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL
> > ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll
> > ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll
> > ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll
> > ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll
> > ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll
> > ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll
> > ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
> > ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll
> > ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll
> > ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL
> > ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL
> > ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll
> > ModLoad: 773d0000 774d3000
> > C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont
> > rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
> > ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll
> > ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL
> > ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll
> > ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll
> > ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
> > ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll
> > ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
> > ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
> > ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
> > ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll
> > ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll
> > ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll
> > ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll
> > ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll
> > ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll
> > ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll
> > ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
> > ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv
> > ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll
> > ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll
> > ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll
> > ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll
> > ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll
> > ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
> > ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
> > ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
> > ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
> > ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll
> > ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll
> > ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll
> > ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
> > ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll
> > ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll
> > ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll
> > Access violation - code c0000005 (first chance)
> > Access violation - code c0000005 (!!! second chance !!!)
> > eax=00000000 ebx=00a22118 ecx=7ffd4000 edx=75bfb340 esi=00a26ca8
> > edi=00a22118
> > eip=75bc139d esp=00e5f70c ebp=00e5f70c iopl=0 nv up ei pl zr na po
> > nc
> > cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000
> > efl=00000246
> > *** ERROR: Symbol file could not be found. Defaulted to export symbols
> > for
> > C:\W
> > INDOWS\system32\localspl.dll -
> > localspl!SplAddPrintProcessor+1ca:
> > 75bc139d 8b4014 mov eax,[eax+0x14]
> > ds:0023:00000014=????????
> > 0:010> k
> > ChildEBP RetAddr
> > WARNING: Stack unwind information not available. Following frames may be
> > wrong.
> > 00e5f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca
> > 00e5f728 75be5324 localspl+0x3b3f5
> > 00e5f954 75bd70a1 localspl!SplDeleteSpooler+0x93
> > 00e5ffa4 75bc93a5 localspl!DllMain+0x689a
> > *** ERROR: Symbol file could not be found. Defaulted to export symbols
> > for
> > C:\W
> > INDOWS\system32\kernel32.dll -
> > 00e5ffb4 7c80b683 localspl!SplDeletePrinter+0x35a
> > 00e5ffec 00000000 kernel32!GetModuleFileNameA+0x1b4
> > 0:010>
> >
> > Hope that helps, thanks!
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >>
> >>
> >> Use sfc /scannow in a cmd window to replace damaged system binaries You
> >> will need the installation CD.
> >>
> >> The next step will be to attach ntsd (a debugger) to the spoolsv.exe
> >> process
> >> and send the stack backtrace
> >>
> >> Open taskmanager, Processes, View, Select Column, check PID
> >>
> >> start the spooler, find spoolsv.exe in the list of processes, note the
> >> PID
> >> number
> >>
> >> in a command window type
> >>
> >> ntsd -p (PID of spoolsv.exe) -g -G -x
> >>
> >>
> >> this will display a bunch of loaded module information
> >>
> >> now go to add a printer from the printers folder
> >>
> >> when the process terminates, the ntsd session will stop at a prompt with
> >> some numbers (this is the faulting thread number)
> >>
> >> type k
> >>
> >> this will dump the stack backtrace
> >>
> >> just copy and add that to the mail
> >>
> >> 0:001> k
> >> ChildEBP RetAddr
> >> WARNING: Stack unwind information not available. Following frames may be
> >> wrong.
> >> 00abfff4 00000000 ntdll!DbgBreakPoint
> >> 0:001>
> >>
> >>
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
> >> news:438BFDC9-F98C-4F88-A54F-A5AF95C60898@microsoft.com...
> >> > Alan,
> >> > There are zero subkeys under ..\Drivers\Version-3.
> >> > The following keys are found under ..\Print\Monitors:
> >> > -BJ Language Monitor
> >> > -Local Port
> >> > -Standard TCP/IP Port
> >> > -USB Monitor
> >> >
> >> >
> >> > "Alan Morris [MSFT]" wrote:
> >> >
> >> >> What print drivers are listed under
> >> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
> >> >> NT x86\Drivers\Version-3
> >> >>
> >> >> What monitors are installed?
> >> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
> >> >>
> >> >>
> >> >>
> >> >> --
> >> >> Alan Morris
> >> >> Windows Printing Team
> >> >> Search the Microsoft Knowledge Base here:
> >> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >> >>
> >> >> This posting is provided "AS IS" with no warranties, and confers no
> >> >> rights.
> >> >>
> >> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
> >> >> news:341E6054-F427-44C2-9BFB-43731CC994CA@microsoft.com...
> >> >> > My system is clean as described in the article.
> >> >> >
> >> >> > Process Explorer Information:
> >> >> >
> >> >> > Process: spoolsv.exe Pid: 3572
> >> >> >
> >> >> > Name Description Company Name Version
> >> >> > AcGenral.DLL Windows Compatibility DLL Microsoft Corporation
> >> >> > 5.01.2600.2180
> >> >> > ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation
> >> >> > 5.01.2600.2180
> >> >> > comctl32.dll User Experience Controls Library Microsoft
> >> >> > Corporation 6.00.2900.2982
> >> >> > comctl32.dll Common Controls Library Microsoft Corporation
> >> >> > 5.82.2900.2982
> >> >> > ctype.nls
> >> >> > GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159
> >> >> > IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation
> >> >> > 5.01.2600.2180
> >> >> > kernel32.dll Windows NT BASE API Client DLL Microsoft
> >> >> > Corporation 5.01.2600.3119
> >> >> > locale.nls
> >> >> > LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180
> >> >> > MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation
> >> >> > 5.01.2600.2180
> >> >> > msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180
> >> >> > ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180
> >> >> > ole32.dll Microsoft OLE for Windows Microsoft Corporation
> >> >> > 5.01.2600.2726
> >> >> > OLEAUT32.dll Microsoft Corporation 5.01.2600.3139
> >> >> > RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation
> >> >> > 5.01.2600.2180
> >> >> > SHELL32.dll Windows Shell Common Dll Microsoft Corporation
> >> >> > 6.00.2900.3051
> >> >> > ShimEng.dll Shim Engine DLL Microsoft Corporation 5.01.2600.2180
> >> >> > SHLWAPI.dll Shell Light-weight Utility Library Microsoft
> >> >> > Corporation 6.00.2900.2995
> >> >> > sortkey.nls
> >> >> > sorttbls.nls
> >> >> > spoolsv.exe Spooler SubSystem App Microsoft Corporation
> >> >> > 5.01.2600.2696
> >> >> > unicode.nls
> >> >> > USER32.dll Windows XP USER API Client DLL Microsoft Corporation
> >> >> > 5.01.2600.3099
> >> >> > USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180
> >> >> > USP10.dll Uniscribe Unicode script processor Microsoft
> >> >> > Corporation 1.420.2600.2180
> >> >> > UxTheme.dll Microsoft UxTheme Library Microsoft Corporation
> >> >> > 6.00.2900.2180
> >> >> > VERSION.dll Version Checking and File Installation Libraries
> >> >> > Microsoft
> >> >> > Corporation 5.01.2600.2180
> >> >> > WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180
> >> >> >
> >> >> >
> >> >> > Stack: spoolsv.exe
> >> >> > ntoskrnl.exe!ExReleaseResourceLite+0x206
> >> >> > ntoskrnl.exe!PsCreateSystemThread+0x136
> >> >> > ntoskrnl.exe!FsRtlIncrementCcFastReadWait+0xd1
> >> >> > ntoskrnl.exe!ZwYieldExecution+0xb78
> >> >> > ntdll.dll!KiFastSystemCallRet
> >> >> > ADVAPI32.dll!SetServiceStatus+0x238
> >> >> > ADVAPI32.dll!SetServiceStatus+0xcc

Are there any version 2 drivers?

> >> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
> >> >> NT x86\Drivers\Version-2


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Steve" <Steve@discussions.microsoft.com> wrote in message
news:5569113D-2222-41C7-83DF-54EC6C90FD98@microsoft.com...
> AcGenral.dll
> 5.1.2600.2180
> 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
> Windows Compatibility DLL
> Microsoft® Windows® Operating System
>
> Zero files with zero file size.
>
> NTSD:
> Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0
> Copyright (c) Microsoft Corporation. All rights reserved.
>
> *** wait with pending attach
> Loaded dbghelp extension DLL
> The call to LoadLibrary(ext) failed with error 2.
> Please check your debugger configuration and/or network access
> Loaded exts extension DLL
> The call to LoadLibrary(uext) failed with error 2.
> Please check your debugger configuration and/or network access
> Loaded ntsdexts extension DLL
> Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting
> Executable search path is:
> ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe
> ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll
> ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll
> ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
> ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll
> ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll
> ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll
> ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll
> ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll
> ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL
> ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll
> ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll
> ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll
> ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll
> ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll
> ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll
> ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
> ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll
> ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll
> ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL
> ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL
> ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll
> ModLoad: 773d0000 774d3000
> C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont
> rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
> ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll
> ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL
> ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll
> ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll
> ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
> ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll
> ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
> ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
> ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
> ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll
> ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll
> ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll
> ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll
> ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll
> ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll
> ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll
> ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
> ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv
> ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll
> ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll
> ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll
> ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll
> ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll
> ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
> ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
> ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
> ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
> ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll
> ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll
> ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll
> ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
> ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll
> ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll
> ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll
> Access violation - code c0000005 (first chance)
> Access violation - code c0000005 (!!! second chance !!!)
> eax=00000000 ebx=00a22118 ecx=7ffd5000 edx=75bfb340 esi=00a26d40
> edi=00a22118
> eip=75bc139d esp=00e1f70c ebp=00e1f70c iopl=0 nv up ei pl zr na po
> nc
> cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000
> efl=00000246
> *** ERROR: Symbol file could not be found. Defaulted to export symbols
> for
> C:\W
> INDOWS\system32\localspl.dll -
> localspl!SplAddPrintProcessor+1ca:
> 75bc139d 8b4014 mov eax,[eax+0x14]
> ds:0023:00000014=????????
> 0:009> !symfix
> Symbol search path is: symsrv*symsrv.dll*\\symbols\symbols
> 0:009> .reload
> Reloading current modules
> ....................................................
> 0:009> k
> *** ERROR: Symbol file could not be found. Defaulted to export symbols
> for
> C:\W
> INDOWS\system32\localspl.dll -
> ChildEBP RetAddr
> WARNING: Stack unwind information not available. Following frames may be
> wrong.
> 00e1f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca
> 00e1f728 75be5324 localspl+0x3b3f5
> 00e1f954 75bd70a1 localspl!SplDeleteSpooler+0x93
> 00e1ffa4 75bc93a5 localspl!DllMain+0x689a
> *** ERROR: Symbol file could not be found. Defaulted to export symbols
> for
> C:\W
> INDOWS\system32\kernel32.dll -
> 00e1ffb4 7c80b683 localspl!SplDeletePrinter+0x35a
> 00e1ffec 00000000 kernel32!GetModuleFileNameA+0x1b4
> 0:009>
>
>
>
>
> "Alan Morris [MSFT]" wrote:
>
>> It actually does help. There are a couple questions now. Did you try
>> sfc
>> /scannow , where you prompted for any binaries? You should have rebooted
>> after the file replacement.
>>
>> What is
>> C:\WINDOWS\AppPatch\AcGenral.DLL
>> ?
>>
>> The next step would be to actually get the proper symbols. I do not know
>> if
>> the version of ntsd will work for this but let's give it a try. You will
>> need to be connected to the internet and not dialup. If it's dialup
>> forget
>> it.
>>
>> at the failure Access violation - code c0000005 (!!! second chance !!!)
>> type
>> !symfix
>>
>> when it returns type
>> ..reload
>>
>> then type
>> k
>>
>> If the symbols get corrected the stack trace will change
>>
>> Also verify that all the files in the list of loaded modules have a valid
>> size, particularly these. Or just look for files with size 0 and see it
>> anything matches.
>>
>> > C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
>> > C:\WINDOWS\system32\comctl32.dll
>> C:\WINDOWS\system32\inetpp.dll
>> C:\WINDOWS\AppPatch\AcGenral.DLL
>>
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Steve" <Steve@discussions.microsoft.com> wrote in message
>> news:F3973659-CAA3-4BCF-AFDA-EC9919A22BA4@microsoft.com...
>> >
>> > Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0
>> > Copyright (c) Microsoft Corporation. All rights reserved.
>> >
>> > *** wait with pending attach
>> > Loaded dbghelp extension DLL
>> > The call to LoadLibrary(ext) failed with error 2.
>> > Please check your debugger configuration and/or network access
>> > Loaded exts extension DLL
>> > The call to LoadLibrary(uext) failed with error 2.
>> > Please check your debugger configuration and/or network access
>> > Loaded ntsdexts extension DLL
>> > Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting
>> > Executable search path is:
>> > ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe
>> > ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll
>> > ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll
>> > ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
>> > ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll
>> > ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll
>> > ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll
>> > ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll
>> > ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll
>> > ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL
>> > ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll
>> > ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll
>> > ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll
>> > ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll
>> > ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll
>> > ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll
>> > ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
>> > ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll
>> > ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll
>> > ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL
>> > ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL
>> > ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll
>> > ModLoad: 773d0000 774d3000
>> > C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont
>> > rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
>> > ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll
>> > ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL
>> > ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll
>> > ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll
>> > ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
>> > ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll
>> > ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
>> > ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
>> > ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
>> > ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll
>> > ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll
>> > ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll
>> > ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll
>> > ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll
>> > ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll
>> > ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll
>> > ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
>> > ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv
>> > ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll
>> > ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll
>> > ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll
>> > ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll
>> > ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll
>> > ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
>> > ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
>> > ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
>> > ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
>> > ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll
>> > ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll
>> > ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll
>> > ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
>> > ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll
>> > ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll
>> > ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll
>> > Access violation - code c0000005 (first chance)
>> > Access violation - code c0000005 (!!! second chance !!!)
>> > eax=00000000 ebx=00a22118 ecx=7ffd4000 edx=75bfb340 esi=00a26ca8
>> > edi=00a22118
>> > eip=75bc139d esp=00e5f70c ebp=00e5f70c iopl=0 nv up ei pl zr na
>> > po
>> > nc
>> > cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000
>> > efl=00000246
>> > *** ERROR: Symbol file could not be found. Defaulted to export symbols
>> > for
>> > C:\W
>> > INDOWS\system32\localspl.dll -
>> > localspl!SplAddPrintProcessor+1ca:
>> > 75bc139d 8b4014 mov eax,[eax+0x14]
>> > ds:0023:00000014=????????
>> > 0:010> k
>> > ChildEBP RetAddr
>> > WARNING: Stack unwind information not available. Following frames may
>> > be
>> > wrong.
>> > 00e5f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca
>> > 00e5f728 75be5324 localspl+0x3b3f5
>> > 00e5f954 75bd70a1 localspl!SplDeleteSpooler+0x93
>> > 00e5ffa4 75bc93a5 localspl!DllMain+0x689a
>> > *** ERROR: Symbol file could not be found. Defaulted to export symbols
>> > for
>> > C:\W
>> > INDOWS\system32\kernel32.dll -
>> > 00e5ffb4 7c80b683 localspl!SplDeletePrinter+0x35a
>> > 00e5ffec 00000000 kernel32!GetModuleFileNameA+0x1b4
>> > 0:010>
>> >
>> > Hope that helps, thanks!
>> >
>> > "Alan Morris [MSFT]" wrote:
>> >
>> >>
>> >>
>> >> Use sfc /scannow in a cmd window to replace damaged system binaries
>> >> You
>> >> will need the installation CD.
>> >>
>> >> The next step will be to attach ntsd (a debugger) to the spoolsv.exe
>> >> process
>> >> and send the stack backtrace
>> >>
>> >> Open taskmanager, Processes, View, Select Column, check PID
>> >>
>> >> start the spooler, find spoolsv.exe in the list of processes, note the
>> >> PID
>> >> number
>> >>
>> >> in a command window type
>> >>
>> >> ntsd -p (PID of spoolsv.exe) -g -G -x
>> >>
>> >>
>> >> this will display a bunch of loaded module information
>> >>
>> >> now go to add a printer from the printers folder
>> >>
>> >> when the process terminates, the ntsd session will stop at a prompt
>> >> with
>> >> some numbers (this is the faulting thread number)
>> >>
>> >> type k
>> >>
>> >> this will dump the stack backtrace
>> >>
>> >> just copy and add that to the mail
>> >>
>> >> 0:001> k
>> >> ChildEBP RetAddr
>> >> WARNING: Stack unwind information not available. Following frames may
>> >> be
>> >> wrong.
>> >> 00abfff4 00000000 ntdll!DbgBreakPoint
>> >> 0:001>
>> >>
>> >>
>> >>
>> >> --
>> >> Alan Morris
>> >> Windows Printing Team
>> >> Search the Microsoft Knowledge Base here:
>> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>> >>
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >>
>> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
>> >> news:438BFDC9-F98C-4F88-A54F-A5AF95C60898@microsoft.com...
>> >> > Alan,
>> >> > There are zero subkeys under ..\Drivers\Version-3.
>> >> > The following keys are found under ..\Print\Monitors:
>> >> > -BJ Language Monitor
>> >> > -Local Port
>> >> > -Standard TCP/IP Port
>> >> > -USB Monitor
>> >> >
>> >> >
>> >> > "Alan Morris [MSFT]" wrote:
>> >> >
>> >> >> What print drivers are listed under
>> >> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
>> >> >> NT x86\Drivers\Version-3
>> >> >>
>> >> >> What monitors are installed?
>> >> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
>> >> >>
>> >> >>
>> >> >>
>> >> >> --
>> >> >> Alan Morris
>> >> >> Windows Printing Team
>> >> >> Search the Microsoft Knowledge Base here:
>> >> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>> >> >>
>> >> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> >> rights.
>> >> >>
>> >> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
>> >> >> news:341E6054-F427-44C2-9BFB-43731CC994CA@microsoft.com...
>> >> >> > My system is clean as described in the article.
>> >> >> >
>> >> >> > Process Explorer Information:
>> >> >> >
>> >> >> > Process: spoolsv.exe Pid: 3572
>> >> >> >
>> >> >> > Name Description Company Name Version
>> >> >> > AcGenral.DLL Windows Compatibility DLL Microsoft Corporation
>> >> >> > 5.01.2600.2180
>> >> >> > ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation
>> >> >> > 5.01.2600.2180
>> >> >> > comctl32.dll User Experience Controls Library Microsoft
>> >> >> > Corporation 6.00.2900.2982
>> >> >> > comctl32.dll Common Controls Library Microsoft Corporation
>> >> >> > 5.82.2900.2982
>> >> >> > ctype.nls
>> >> >> > GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159
>> >> >> > IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation
>> >> >> > 5.01.2600.2180
>> >> >> > kernel32.dll Windows NT BASE API Client DLL Microsoft
>> >> >> > Corporation 5.01.2600.3119
>> >> >> > locale.nls
>> >> >> > LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180
>> >> >> > MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation
>> >> >> > 5.01.2600.2180
>> >> >> > msvcrt.dll Windows NT CRT DLL Microsoft Corporation
>> >> >> > 7.00.2600.2180
>> >> >> > ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180
>> >> >> > ole32.dll Microsoft OLE for Windows Microsoft Corporation
>> >> >> > 5.01.2600.2726
>> >> >> > OLEAUT32.dll Microsoft Corporation 5.01.2600.3139
>> >> >> > RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation
>> >> >> > 5.01.2600.2180
>> >> >> > SHELL32.dll Windows Shell Common Dll Microsoft Corporation
>> >> >> > 6.00.2900.3051
>> >> >> > ShimEng.dll Shim Engine DLL Microsoft Corporation 5.01.2600.2180
>> >> >> > SHLWAPI.dll Shell Light-weight Utility Library Microsoft
>> >> >> > Corporation 6.00.2900.2995
>> >> >> > sortkey.nls
>> >> >> > sorttbls.nls
>> >> >> > spoolsv.exe Spooler SubSystem App Microsoft Corporation
>> >> >> > 5.01.2600.2696
>> >> >> > unicode.nls
>> >> >> > USER32.dll Windows XP USER API Client DLL Microsoft Corporation
>> >> >> > 5.01.2600.3099
>> >> >> > USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180
>> >> >> > USP10.dll Uniscribe Unicode script processor Microsoft
>> >> >> > Corporation 1.420.2600.2180
>> >> >> > UxTheme.dll Microsoft UxTheme Library Microsoft Corporation
>> >> >> > 6.00.2900.2180
>> >> >> > VERSION.dll Version Checking and File Installation Libraries
>> >> >> > Microsoft
>> >> >> > Corporation 5.01.2600.2180
>> >> >> > WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180
>> >> >> >
>> >> >> >
>> >> >> > Stack: spoolsv.exe
>> >> >> > ntoskrnl.exe!ExReleaseResourceLite+0x206
>> >> >> > ntoskrnl.exe!PsCreateSystemThread+0x136
>> >> >> > ntoskrnl.exe!FsRtlIncrementCcFastReadWait+0xd1
>> >> >> > ntoskrnl.exe!ZwYieldExecution+0xb78
>> >> >> > ntdll.dll!KiFastSystemCallRet
>> >> >> > ADVAPI32.dll!SetServiceStatus+0x238
>> >> >> > ADVAPI32.dll!SetServiceStatus+0xcc

Yes the registry exists.

"Alan Morris [MSFT]" wrote:

> Are there any version 2 drivers?
>
> > >> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
> > >> >> NT x86\Drivers\Version-2
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Steve" <Steve@discussions.microsoft.com> wrote in message
> news:5569113D-2222-41C7-83DF-54EC6C90FD98@microsoft.com...
> > AcGenral.dll
> > 5.1.2600.2180
> > 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
> > Windows Compatibility DLL
> > Microsoft® Windows® Operating System
> >
> > Zero files with zero file size.
> >
> > NTSD:
> > Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0
> > Copyright (c) Microsoft Corporation. All rights reserved.
> >
> > *** wait with pending attach
> > Loaded dbghelp extension DLL
> > The call to LoadLibrary(ext) failed with error 2.
> > Please check your debugger configuration and/or network access
> > Loaded exts extension DLL
> > The call to LoadLibrary(uext) failed with error 2.
> > Please check your debugger configuration and/or network access
> > Loaded ntsdexts extension DLL
> > Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting
> > Executable search path is:
> > ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe
> > ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll
> > ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll
> > ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
> > ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll
> > ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll
> > ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll
> > ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll
> > ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll
> > ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL
> > ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll
> > ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll
> > ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll
> > ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll
> > ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll
> > ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll
> > ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
> > ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll
> > ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll
> > ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL
> > ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL
> > ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll
> > ModLoad: 773d0000 774d3000
> > C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont
> > rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
> > ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll
> > ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL
> > ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll
> > ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll
> > ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
> > ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll
> > ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
> > ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
> > ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
> > ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll
> > ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll
> > ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll
> > ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll
> > ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll
> > ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll
> > ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll
> > ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
> > ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv
> > ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll
> > ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll
> > ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll
> > ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll
> > ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll
> > ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
> > ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
> > ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
> > ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
> > ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll
> > ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll
> > ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll
> > ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
> > ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll
> > ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll
> > ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll
> > Access violation - code c0000005 (first chance)
> > Access violation - code c0000005 (!!! second chance !!!)
> > eax=00000000 ebx=00a22118 ecx=7ffd5000 edx=75bfb340 esi=00a26d40
> > edi=00a22118
> > eip=75bc139d esp=00e1f70c ebp=00e1f70c iopl=0 nv up ei pl zr na po
> > nc
> > cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000
> > efl=00000246
> > *** ERROR: Symbol file could not be found. Defaulted to export symbols
> > for
> > C:\W
> > INDOWS\system32\localspl.dll -
> > localspl!SplAddPrintProcessor+1ca:
> > 75bc139d 8b4014 mov eax,[eax+0x14]
> > ds:0023:00000014=????????
> > 0:009> !symfix
> > Symbol search path is: symsrv*symsrv.dll*\\symbols\symbols
> > 0:009> .reload
> > Reloading current modules
> > ....................................................
> > 0:009> k
> > *** ERROR: Symbol file could not be found. Defaulted to export symbols
> > for
> > C:\W
> > INDOWS\system32\localspl.dll -
> > ChildEBP RetAddr
> > WARNING: Stack unwind information not available. Following frames may be
> > wrong.
> > 00e1f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca
> > 00e1f728 75be5324 localspl+0x3b3f5
> > 00e1f954 75bd70a1 localspl!SplDeleteSpooler+0x93
> > 00e1ffa4 75bc93a5 localspl!DllMain+0x689a
> > *** ERROR: Symbol file could not be found. Defaulted to export symbols
> > for
> > C:\W
> > INDOWS\system32\kernel32.dll -
> > 00e1ffb4 7c80b683 localspl!SplDeletePrinter+0x35a
> > 00e1ffec 00000000 kernel32!GetModuleFileNameA+0x1b4
> > 0:009>
> >
> >
> >
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >> It actually does help. There are a couple questions now. Did you try
> >> sfc
> >> /scannow , where you prompted for any binaries? You should have rebooted
> >> after the file replacement.
> >>
> >> What is
> >> C:\WINDOWS\AppPatch\AcGenral.DLL
> >> ?
> >>
> >> The next step would be to actually get the proper symbols. I do not know
> >> if
> >> the version of ntsd will work for this but let's give it a try. You will
> >> need to be connected to the internet and not dialup. If it's dialup
> >> forget
> >> it.
> >>
> >> at the failure Access violation - code c0000005 (!!! second chance !!!)
> >> type
> >> !symfix
> >>
> >> when it returns type
> >> ..reload
> >>
> >> then type
> >> k
> >>
> >> If the symbols get corrected the stack trace will change
> >>
> >> Also verify that all the files in the list of loaded modules have a valid
> >> size, particularly these. Or just look for files with size 0 and see it
> >> anything matches.
> >>
> >> > C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
> >> > C:\WINDOWS\system32\comctl32.dll
> >> C:\WINDOWS\system32\inetpp.dll
> >> C:\WINDOWS\AppPatch\AcGenral.DLL
> >>
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "Steve" <Steve@discussions.microsoft.com> wrote in message
> >> news:F3973659-CAA3-4BCF-AFDA-EC9919A22BA4@microsoft.com...
> >> >
> >> > Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0
> >> > Copyright (c) Microsoft Corporation. All rights reserved.
> >> >
> >> > *** wait with pending attach
> >> > Loaded dbghelp extension DLL
> >> > The call to LoadLibrary(ext) failed with error 2.
> >> > Please check your debugger configuration and/or network access
> >> > Loaded exts extension DLL
> >> > The call to LoadLibrary(uext) failed with error 2.
> >> > Please check your debugger configuration and/or network access
> >> > Loaded ntsdexts extension DLL
> >> > Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting
> >> > Executable search path is:
> >> > ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe
> >> > ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll
> >> > ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll
> >> > ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
> >> > ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll
> >> > ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll
> >> > ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll
> >> > ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll
> >> > ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll
> >> > ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL
> >> > ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll
> >> > ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll
> >> > ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll
> >> > ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll
> >> > ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll
> >> > ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll
> >> > ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
> >> > ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll
> >> > ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll
> >> > ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL
> >> > ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL
> >> > ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll
> >> > ModLoad: 773d0000 774d3000
> >> > C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont
> >> > rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
> >> > ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll
> >> > ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL
> >> > ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll
> >> > ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll
> >> > ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
> >> > ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll
> >> > ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
> >> > ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
> >> > ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
> >> > ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll
> >> > ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll
> >> > ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll
> >> > ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll
> >> > ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll
> >> > ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll
> >> > ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll
> >> > ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
> >> > ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv
> >> > ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll
> >> > ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll
> >> > ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll
> >> > ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll
> >> > ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll
> >> > ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
> >> > ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
> >> > ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
> >> > ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
> >> > ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll
> >> > ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll
> >> > ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll
> >> > ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
> >> > ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll
> >> > ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll
> >> > ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll
> >> > Access violation - code c0000005 (first chance)
> >> > Access violation - code c0000005 (!!! second chance !!!)
> >> > eax=00000000 ebx=00a22118 ecx=7ffd4000 edx=75bfb340 esi=00a26ca8
> >> > edi=00a22118
> >> > eip=75bc139d esp=00e5f70c ebp=00e5f70c iopl=0 nv up ei pl zr na
> >> > po
> >> > nc
> >> > cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000
> >> > efl=00000246
> >> > *** ERROR: Symbol file could not be found. Defaulted to export symbols
> >> > for
> >> > C:\W
> >> > INDOWS\system32\localspl.dll -
> >> > localspl!SplAddPrintProcessor+1ca:
> >> > 75bc139d 8b4014 mov eax,[eax+0x14]
> >> > ds:0023:00000014=????????
> >> > 0:010> k
> >> > ChildEBP RetAddr
> >> > WARNING: Stack unwind information not available. Following frames may
> >> > be
> >> > wrong.
> >> > 00e5f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca
> >> > 00e5f728 75be5324 localspl+0x3b3f5
> >> > 00e5f954 75bd70a1 localspl!SplDeleteSpooler+0x93
> >> > 00e5ffa4 75bc93a5 localspl!DllMain+0x689a
> >> > *** ERROR: Symbol file could not be found. Defaulted to export symbols
> >> > for
> >> > C:\W
> >> > INDOWS\system32\kernel32.dll -
> >> > 00e5ffb4 7c80b683 localspl!SplDeletePrinter+0x35a
> >> > 00e5ffec 00000000 kernel32!GetModuleFileNameA+0x1b4
> >> > 0:010>
> >> >
> >> > Hope that helps, thanks!
> >> >
> >> > "Alan Morris [MSFT]" wrote: