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System RESTORE won't work

Windows XP Support


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  #1  
Old 30-07-2007
mgryan
 
Posts: n/a
System RESTORE won't work

I have two problems that I know of -- Can't play a DVD movie and System
RESTORE won't work. Everything else about my computer seems to work OK.

Am using Troubleshoot System Restore “Restore Point Failures” in Windows XP
Bert Kinney Windows XP Shell/User


CPU : AMD Athlon 64 Processor 2800+ 1800 MHz
Bus Speed : 200 MHz
Motherboard : Shuttle FN85
System : Shuttle SN85V30
BIOS : Phoenix 6.00 PG
Memory : 767 MB
Sound : NVIDIA(R) nForce(TM) Audio
Video : NVIDIA GeForce4 Ti 4400

Operating System : Windows XP Professional (5.01.2600 Service Pack 2)

Did Nero clean uninstall and removed all Nero from system -- re-installed
Nero Programs

Removed and re-installed DVD player.

Nero InfoTool 3.07

Drive Information
------------------
Drive : SONY DVD RW DRU-720A
Type : DVD±R/RW DL Recorder
Firmware Version : JY08
Buffer Size : 2 MB
Date : ?
Serial Number
Vendor Specific : Dec12 ,2005
Drive Letter : D:\
Location : 0:2
Mechanism : Tray
Read Speed : 48 X
Write Speed : 48 X

Read CD Text : Yes
Return C2 Pointers : Yes
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : No
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD-R DL : Yes
Read DVD+R : Yes
Read DVD+RW : Yes
Read DVD+R DL : Yes
Read BD-ROM : No
Read BD-R : No
Read BD-RE : No
Read HD DVD-ROM : No
Read HD DVD-R : No
Read HD DVD-RW : No
Read HD-BURN : No
Read Digital Audio : Yes
Read CD+G : Yes
Read VideoCD : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : Yes
Write DVD-RW : Yes
Write DVD-R DL : No
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD+R DL : Yes
Write DVD-RAM : No
Write BD-R : No
Write BD-RE : No
Write HD DVD-R : No
Write HD DVD-RW : No
Write HD-BURN-R : No
Write HD-BURN-RW : No
Buffer Underrun Protection : Yes
Mount Rainier : No
SolidBurn : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW DAO, RAW
SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

Ran McCafee virus scan nothing found on system

Ran AdAware scan - nothing found on system

Ran Windows Defender scan - no unwanted or harmful software detected


Removed realplayer from system

Ran Windows Update -- nothing available as system was up to date.

rebooted system and tried System Restore again -- same message -- couldn't
restore to May 31 2007 because "no changes have occurred on the computer".

Still no DVD -- no auto run when right clicking drive, and no DVD play
opportunity on the play menu of media player

Event Viewer


Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 111
Date: 7/29/2007
Time: 3:37:14 PM
User: N/A
Computer: RYAN_DVD_BURNER
Description:
A restoration to "Software Distribution Service 2.0" restore point failed.
No changes have been made to the system.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Details
Product: Windows Operating System
ID: 111
Source: SRService
Version: 5.2
Symbolic Name: EVMSG_RESTORE_FAILED
Message: A restoration to "%1" restore point failed. No changes have been
made to the system.


cmd /k net start

System Restore Services and Remote Procedure Call (RPC) are running

diskmgmt.msc

partition - basic file system-NTFS status - healthy capacity - 490.4GB
free space 119.95GB

Ran RESTORE in SAFE Mode -- same results with message that the system could
not be restored to 31May2007 because there had been no changes to the
computer. ??

Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 111
Date: 7/29/2007
Time: 6:50:59 PM
User: N/A
Computer: RYAN_DVD_BURNER
Description:
A restoration to "Software Distribution Service 2.0" restore point failed.
No changes have been made to the system.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Any suggestions where this novice might look next?

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  #2  
Old 30-07-2007
the2daves
 
Posts: n/a
Re: System RESTORE won't work

I had the same problem, then ran across an article that mentioned disabling
your anti-virus program before running system restore.

I use Norton, disabled it, and System Restore worked like it was supposed
to ... you might want to give that a try

Good Luck,
Dave.
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  #3  
Old 30-07-2007
Bert Kinney
 
Posts: n/a
WOW! Nice job troubleshooting.

At this point I suspect that there is a corrupt restore point.

I would suggest reinstalling System Restore. The down side is all restore
points will be deleted. That doesn't matter because they don't work anyway.
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  #4  
Old 04-08-2007
Bert Kinney
 
Posts: n/a
Re: System RESTORE won't work

Hi Ben,

Take a look in Event Viewer for any "sr" and "srservice" that may be there
and post them here.

Event Viewer Help:
http://bertk.mvps.org/html/source.html

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org

ben wrote:
> After doing a system restore recently, system restore crashed on reboot
> and would not load again. For some reason I started loading MS Excel
> which also strangely decided to crash without loading. After the second
> time, Excel went into some mode to fix itself (which had the harddrive
> grinding away for a while) and in the process also fixed system restore.
> I have no idea what it did.

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  #5  
Old 06-08-2007
ben
 
Posts: n/a
Re: System RESTORE won't work

Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 110
Date: 7/31/2007
Time: 2:59:32 PM
User: N/A
Computer: ALTMAN_FAMILY
Description:
A restoration to "before intel uninstall/reinstall" restore point occurred
successfully.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 110
Date: 7/31/2007
Time: 10:02:27 AM
User: N/A
Computer: ALTMAN_FAMILY
Description:
A restoration to "Printer Driver Send To Microsoft OneNote Driver Installed"
restore point occurred successfully.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 110
Date: 7/31/2007
Time: 9:14:17 AM
User: N/A
Computer: ALTMAN_FAMILY
Description:
A restoration to "After vscans" restore point occurred successfully.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 110
Date: 7/30/2007
Time: 9:12:53 PM
User: N/A
Computer: ALTMAN_FAMILY
Description:
A restoration to "before intel proset mod" restore point occurred successfully.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 110
Date: 7/30/2007
Time: 8:26:32 PM
User: N/A
Computer: ALTMAN_FAMILY
Description:
A restoration to "Restore Operation" restore point occurred successfully.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 110
Date: 7/30/2007
Time: 7:47:09 PM
User: N/A
Computer: ALTMAN_FAMILY
Description:
A restoration to "before intel proset mod" restore point occurred successfully.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 110
Date: 7/30/2007
Time: 6:04:35 PM
User: N/A
Computer: ALTMAN_FAMILY
Description:
A restoration to "before intel uninstall/reinstall" restore point occurred
successfully.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.





Bert Kinney wrote:
> Hi Ben,
>
> Take a look in Event Viewer for any "sr" and "srservice" that may be
> there and post them here.
>
> Event Viewer Help:
> http://bertk.mvps.org/html/source.html
>
> Regards,
> Bert Kinney MS-MVP Shell/User
> http://bertk.mvps.org
> Member: http://dts-l.org
>
> ben wrote:
>> After doing a system restore recently, system restore crashed on
>> reboot and would not load again. For some reason I started loading MS
>> Excel which also strangely decided to crash without loading. After the
>> second time, Excel went into some mode to fix itself (which had the
>> harddrive grinding away for a while) and in the process also fixed
>> system restore. I have no idea what it did.

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  #6  
Old 07-08-2007
Bert Kinney
 
Posts: n/a
Re: System RESTORE won't work

Hi Ben,

Theres no indication of a problem with System Restore in these events.

Do a test to confirm System Restore is functioning correctly.

Create a new restore point named TEST.

Create a new shortcut on the desktop and point it to My Computer or any
other file of your choice and name it TEST.

Now restore to the Test restore point.

The system will now reboot, and you will receive a message if the restore
was successful, and the Test shortcut on the desktop will be gone.
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  #7  
Old 17-09-2008
Member
 
Join Date: Sep 2008
Posts: 1
Can't figure it out

Ok, so I have 2 problems. First, whenever I do a google search, clicking on a result takes me to a totally different page. Second, I tried system restore, but it won't run. I tried to find the reason, and eventually downloaded HijackThis. Any help would be awesome/ Here's the log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:33:45 PM, on 9/16/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\tunebite\tunebite.exe
C:\Program Files\Electronic Arts\EADM\Core.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Andrew Gedker\Desktop\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKCU\..\Run: [tunebite.exe] C:\Program Files\tunebite\tunebite.exe -hidden
O4 - HKCU\..\Run: [Tunebite] C:\Program Files\RapidSolution\Tunebite\Tunebite.exe -tray
O4 - HKCU\..\Run: [EA Core] C:\Program Files\Electronic Arts\EADM\Core.exe -silent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: AIM Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

--
End of file - 6568 bytes
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