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Webcam installation problem

Windows XP Support


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  #1  
Old 06-05-2007
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Join Date: Jul 2006
Posts: 64
Webcam installation problem

I am not able to install Advent ADE-13 webcam, which is made by Sonix I think. I purchased the web cam pluged it in my laptop. It was recognised but then it gave an error message that said "there was a problem with the installation of the new hardware, this hardware might not work properly". I am running Windows XP SP2 and the webcam works on other laptop properly. Can anyone please help?

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  #2  
Old 06-05-2007
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Join Date: May 2006
Posts: 2,800
RE: Webcam installation problem

It is possible that your camera is conflicting with another Device in the IRQ, like your Mouse or printer, Keyboard, etc. You can try to change the IRQ used by the camera by Right click the Camera in the Device Manager and select Properties and there click on Resources and select another IRQ, but click on General tab first and you will see if there is a conflict under the Device status, it will tell if any.
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  #3  
Old 06-05-2007
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Join Date: Sep 2005
Posts: 1,466
Re: Webcam installation problem

You might be able to get some details associated with the exclamation mark that may provide a hint. CAn you try to disconnect the camera, remove all traces of the camera driver and software, clear the temp folders, and restart the laptop. After restarting, install the software for the camera first. After that try to add the camera only after the software install says it's ready.
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  #4  
Old 06-05-2007
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Join Date: Nov 2005
Posts: 631
Try to open Windows Explorer and locate these folders and delete the temp: C:\Windows\Temp\Temporary Internet Files\Content IE.5 = Delete the folders in the Right Pane/Window by pressing Shift + Delete Keys. After that run Disk Clean Up and Defrag in Safe Mode then Open a run command and type this command in: sfc /scannow and then click OK and let it run, you may need XP CD handy.
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  #5  
Old 07-05-2007
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Join Date: Sep 2005
Posts: 2,321
Follow the below articles to solve your issue:

General USB troubleshooting in Windows XP
http://support.microsoft.com/?kbid=310575

Explanation of error codes generated by Device Manager in Microsoft Windows XP Professional
http://support.microsoft.com/kb/310123/

The USB Controller Is Not Recognized and a Code 10 Error Message Appears in Device Manager "W2K"
http://support.microsoft.com/kb/297511

How to troubleshoot unknown devices that are listed in Device Manager in Windows XP
http://support.microsoft.com/kb/314464

The LifeCam does not work after you install the LifeCam software
http://support.microsoft.com/kb/929087
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  #6  
Old 26-09-2008
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Join Date: Nov 2005
Posts: 709
Have you tried to check the BIOS settings, when you installed the Driver did you Disable the Anti-Virus? See what they will say and come up with, if no solution try to get refund or another make. How Old is your machine, all driver (Mobo drivers) are up to date?
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