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Thread: start/Run, start/Search, and start/Help and Support not working

  1. #1
    Debbie in Plano Guest

    start/Run, start/Search, and start/Help and Support not working

    I recently discovered that the "Run", "Search", and "Help and Support"
    buttons on my "start" menu are broken. When I click on the "start" button
    and then the "Run" (or "Search" or "Help and Support") button, nothing
    happens. All the other buttons on my "start" menu work.

    Also, if I go to the desktop, hold the command key (the one with the Windows
    logo) and press the "r" key, then the "Run" window pops up (so I know that
    "Run" does work).

    I'm running Windows XP Home Edition, Version 2002, Service Pack 2

    Any ideas on how to fix this?

    Thanks,
    Debbie

  2. #2
    Andrew E. Guest

    RE: start/Run, start/Search, and start/Help and Support not working

    Try creating a new user account,open xp in new,if all runs ok,then the old
    account is corrupted,delete it & run a new one...

    "Debbie in Plano" wrote:

    > I recently discovered that the "Run", "Search", and "Help and Support"
    > buttons on my "start" menu are broken. When I click on the "start" button
    > and then the "Run" (or "Search" or "Help and Support") button, nothing
    > happens. All the other buttons on my "start" menu work.
    >
    > Also, if I go to the desktop, hold the command key (the one with the Windows
    > logo) and press the "r" key, then the "Run" window pops up (so I know that
    > "Run" does work).
    >
    > I'm running Windows XP Home Edition, Version 2002, Service Pack 2
    >
    > Any ideas on how to fix this?
    >
    > Thanks,
    > Debbie


  3. #3
    Debbie in Plano Guest

    RE: start/Run, start/Search, and start/Help and Support not workin

    Oh, dear, the new account works fine. Is there really no good way to fix my
    current account?

    Thanks,
    Debbie

    "Andrew E." wrote:

    > Try creating a new user account,open xp in new,if all runs ok,then the old
    > account is corrupted,delete it & run a new one...



  4. #4
    Elmo Guest

    Re: start/Run, start/Search, and start/Help and Support not working

    Debbie in Plano wrote:
    > I recently discovered that the "Run", "Search", and "Help and Support"
    > buttons on my "start" menu are broken. When I click on the "start" button
    > and then the "Run" (or "Search" or "Help and Support") button, nothing
    > happens. All the other buttons on my "start" menu work.
    >
    > Also, if I go to the desktop, hold the command key (the one with the Windows
    > logo) and press the "r" key, then the "Run" window pops up (so I know that
    > "Run" does work).
    >
    > I'm running Windows XP Home Edition, Version 2002, Service Pack 2
    >
    > Any ideas on how to fix this?
    >
    > Thanks,
    > Debbie


    - Try some of these Kelly fixes:

    http://www.kellys-korner-xp.com/xp_tweaks.htm

    Line 289. Start Menu - Enable

    Line 117. Restore Taskbar and Start Menu

    - Look here.

    http://support.microsoft.com/default...;en-us;Q292504

    - Also try a System Restore.

    --
    Joe =o)

  5. #5
    Stryed Guest

    Re: Search results blocked

    I have a problem with search results, and I can’t get rid of it. I click to
    start it, the window comes up, I set up my search, and then I click on the
    search button. The button “stays down” blocked, the hour glass starts working
    and nothing else changes, once I left it for about an hour. After that time
    it was still blocked just the same and with the hour glass working.

    I read the posts in this section, and. I found them very instructive.
    Following what I red, I created a new user account, just as Andrew E. said
    and Debbie in Plano did. Unfortunately it didn’t work out; it did exactly the
    sane as if I had done nothing. I tried again twice creating and deleting
    other independent user accounts. Nothing to do, always the same.

    I tried the suggestions on Kelly’s fixes suggested by Elmo. Nothing.

    Then, I tried a hot fix, an update setup directly from the disk. I lost the
    Via video driver on the way, but I replaced. Nothing changed. I have spent
    hours trying all this without ant success.

    Can any kind person help me, please?

  6. #6
    Elmo Guest

    Re: Search results blocked

    Stryed wrote:
    > I have a problem with search results, and I can’t get rid of it. I click to
    > start it, the window comes up, I set up my search, and then I click on the
    > search button. The button “stays down” blocked, the hour glass starts working
    > and nothing else changes, once I left it for about an hour. After that time
    > it was still blocked just the same and with the hour glass working.
    >
    > I read the posts in this section, and, I found them very instructive.
    > Following what I red, I created a new user account, just as Andrew E. said
    > and Debbie in Plano did. Unfortunately it didn’t work out; it did exactly the
    > sane as if I had done nothing. I tried again twice creating and deleting
    > other independent user accounts. Nothing to do, always the same.
    >
    > I tried the suggestions on Kelly’s fixes suggested by Elmo. Nothing.
    >
    > Then, I tried a hot fix, an update setup directly from the disk. I lostthe
    > Via video driver on the way, but I replaced. Nothing changed. I have spent
    > hours trying all this without any success.
    >
    > Can any kind person help me, please?


    Yours is a different problem than that mentioned in this thread. You
    should go to http://www.kellys-korner-xp.com/xp_abc.htm , click "S" and
    scroll down to the Search section.

    But this may be the most helpful section:

    Search - Doesn't Work

    Open Explorer and go to the Windows\Inf folder. Locate the srchasst.inf
    file. Right click it and select Install. You'll need your XP CD or the
    files from the I386 folder. (This fix will require you to have your Win
    XP CD).

    The Windows\Inf folder is a hidden folder. You can adjust your Explorer
    Folder Options (View tab) to Show hidden files and folders. You can also
    click Start, Run and enter %SystemRoot%\Inf to open directly to the Inf
    folder.

    --
    Joe =o)

  7. #7
    Stryed Guest

    Re: Search results blocked


    "Elmo" wrote:

    > Stryed wrote:
    > > I have a problem with search results, and I can’t get rid of it. I click to
    > > start it, the window comes up, I set up my search, and then I click on the
    > > search button. The button “stays down” blocked, the hour glass starts working
    > > and nothing else changes, once I left it for about an hour. After that time
    > > it was still blocked just the same and with the hour glass working.
    > >
    > > I read the posts in this section, and, I found them very instructive.
    > > Following what I red, I created a new user account, just as Andrew E. said
    > > and Debbie in Plano did. Unfortunately it didn’t work out; it did exactly the
    > > sane as if I had done nothing. I tried again twice creating and deleting
    > > other independent user accounts. Nothing to do, always the same.
    > >
    > > I tried the suggestions on Kelly’s fixes suggested by Elmo. Nothing.
    > >
    > > Then, I tried a hot fix, an update setup directly from the disk. I lost the
    > > Via video driver on the way, but I replaced. Nothing changed. I have spent
    > > hours trying all this without any success.
    > >
    > > Can any kind person help me, please?

    >
    > Yours is a different problem than that mentioned in this thread. You
    > should go to http://www.kellys-korner-xp.com/xp_abc.htm , click "S" and
    > scroll down to the Search section.
    >
    > But this may be the most helpful section:
    >
    > Search - Doesn't Work
    >
    > Open Explorer and go to the Windows\Inf folder. Locate the srchasst.inf
    > file. Right click it and select Install. You'll need your XP CD or the
    > files from the I386 folder. (This fix will require you to have your Win
    > XP CD).
    >
    > The Windows\Inf folder is a hidden folder. You can adjust your Explorer
    > Folder Options (View tab) to Show hidden files and folders. You can also
    > click Start, Run and enter %SystemRoot%\Inf to open directly to the Inf
    > folder.
    >
    > --
    > Joe =o)
    >


    Thank you. My post was already long, so I didn't mention that in fact I had
    already tried your suggestion while navigating through Kelly's site. I can't
    do without the search engine, it's too important. I f I can't fix it within a
    couple of days I'll have to reinstall the OS. I am used to permanent problems
    with Windows since the 98. This time I'm really fed up and will leave Windows
    for good. It never worked properly, there is always something wrong. Thanks,
    anyway.

  8. #8
    Debbie in Plano Guest

    Re: start/Run, start/Search, and start/Help and Support not workin

    Thank you for the tips. The Run, Search, and Help now work from the Start
    Menu, although I'm a little confused as to why. My software days are way
    behind me, and I probably would have been safer to move everything over to a
    new account, but I have this one just the way I like it, so I took my chances
    ....

    I looked around Kelly's fixes, the Microsoft fixes, and my registry and
    found the key:

    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\StartMenu\StartMenu\StartMenuRu n\Policy\NoRun]

    I tried adding the dword NoRun to it as well as NoSMHelp to:

    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\StartPanel\ShowHelp\Policy\NoSM Help NoSMHelp]

    After reboot, the Start/Run and, oddly, the Start/Search initially worked
    but then they both quit working after the Search. So, I thought it might be
    good to totally disable them and then go from there. I removed my above
    additions and then added:

    "NoRun"=dword:00000001
    "NoFind"=dword:00000001
    "NoSMHelp"=dword:00000001

    to
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer]

    I probably should have put them under Explorer\StartMenu, but I just wanted
    to see what would happen. I expected them to all be gone from the menu, but
    they were all there and all working. Shouldn't NoRun=1 mean NoRun is
    enabled which would mean Run is disabled? Then again, perhaps I shouldn't
    meddle any further. ;-)

    Thanks again (to Andrew too, whose advice I may wish I had followed),
    Debbie


    "Elmo" wrote:

    > - Try some of these Kelly fixes:
    >
    > http://www.kellys-korner-xp.com/xp_tweaks.htm
    >
    > Line 289. Start Menu - Enable
    >
    > Line 117. Restore Taskbar and Start Menu
    >
    > - Look here.
    >
    > http://support.microsoft.com/default...;en-us;Q292504
    >
    > - Also try a System Restore.
    >
    > --
    > Joe =o)
    >


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