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Welcome Screen - getting incorrect "unread mail messages" messages

Windows XP Support


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Old 19-03-2007
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Join Date: Jul 2005
Posts: 36
Welcome Screen - getting incorrect "unread mail messages" messages

I use Outlook 2003 as my default email client on Windows XP system. As well all know if your system is locked and you have any unread emails in outlook, it will show the notification on your Welcome Screen. Now in my case, always itsays that I have 3 unread message but when I check there use to be no emails.

Can anyone please tell me why is it showing wrong information? How can I fix it? Thanks.

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Old 19-03-2007
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Join Date: Jan 2006
Posts: 605
RE: Welcome Screen - getting incorrect "unread mail messages" messages

Hello Khongordzol, just follow the below provided steps to fix the same:
  • Go to Start, click RUN and type the following command followed by Enter "regedit.exe"
  • Navigate to the following registry keys and make the changes mentioned below:
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail
  • Here in the right Pane/Window modify this entry value to Zero: "MessageExpiryDays". Change the value to 0.
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail\<Your E-Mail Address>
  • Here modify this entry value to Zero: "Message Count" Change the value to 0.

There is also an KB article provided by Microsoft describing Mail Notification Display on WinXP Welcome Screen [Q304148]. Check here http://support.microsoft.com/?kbid=304148

You can also try out this tweaki: http://www.microsoft.com/windowsxp/d...s/default.mspx
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