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error message when trying to use add/remove windows components

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Old 25-03-2005
Posts: n/a
error message when trying to use add/remove windows components

setup was unable to open information file hiden. Contact your system
administrator, the specfic error code is 0x2 at line 2088999411

I have no idea what happened.......


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Old 25-03-2005
Ramesh, MS-MVP
Posts: n/a
This is most likely caused by a syntax error in Sysoc.inf (have you modified
it?). Extracting a new copy from XP CD should help.

Insert the Windows XP CD in the drive.
Click Start/Run and type CMD
In the Command Prompt, type this line:

expand X:\i386\sysoc.in_ -r c:\windows\inf

Where X:\ is your CD-ROM drive letter. The above command assumes Windows is
installed in C:\ drive. If not, change the drive letter / Path accordingly.

Example: expand H:\i386\sysoc.in_ -r g:\windows\inf
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Old 12-01-2007
Join Date: Jan 2007
Posts: 2
Can't get into Add/Delete Windows Components

Mr. Ramesh, I am a computer novice and I am having the same problem with not being able to open my Add/Delete Windows Components. Unfortunately, my pc came with XP already loaded so I don't have a cd. Is there any way I can fix this? I think I screwed up my system by removing some MSM software and taking stuff off that I should have left on! My error message says 0x2 at line 2088999411, then a pop up box says msnmsn.info missing. I would appreciate any advice! Thanks.

Last edited by Frances Clarke : 12-01-2007 at 12:46 AM.
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Old 14-01-2007
Join Date: Jan 2007
Posts: 2
Problems with Add/Remove Windows Components

Thank you very much for your response, but I have actually been able to resolve the problem now. I had messed up my computer by trying to remove AOL software (which is like trying to remove bubble gum from your hair) and couldn't do a system restore to get back to where I was before I started to tinker. I learned that my Norton Symantic Antivirus 2006 version was causing the problem so I disabled the Product Protection function and was able to restore my system back to where it was before I tinkered with it. BTW, the message I was getting was "0x2 at line ..... 208899592." My mistake when I quoted the 208.....411 error code. I was writing from a different computer. Anyway, everything seems to be ok now. I won't tinker again, but I would love to be able to get AOL off my machine! The AOL uninstaller refuses to be uninstalled! Should be a law against that company!
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Old 08-10-2008
Paul Conrad
Posts: n/a
Ramesh..I have this same problem and tried your solution without success. Do
you have other suggestions. Also System restore will create restore points
but is unable to restore. Thanks

Problem solved..apparently I was missing the wordpad.inf file..so using your
instructions toadd it worked wonderfully. Now I'm still unable to restore
any points
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Old 29-11-2008
Join Date: Nov 2008
Posts: 1
Re: error message when trying to use add/remove windows components

I have also recently been getting an error message when I try to use the Add/Remove Windows components.

THis is the exact error I get:
Setup Library StartOC.DLL could not be loaded, or function StarterOCSetupProc could not be found.
Contact your system administrator. The specific error code is 0x7e

I have searched the net for an answer to this, but the only solution I have found was for Windows 2000 Server, and that's not what I am running.

Windows XP SP3.

Will the solution in this thread also work for the error I am getting?
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Old 11-04-2009
Join Date: Apr 2009
Posts: 1
hi. i cant open add/remove windows component when i click on the button it says, "setup was unable to load the master information file" I NEED HELP ASAP!

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