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Thread: Event ID 11708 MsiInstaller

  1. #1
    McNeill Guest

    Event ID 11708 MsiInstaller

    Hi,

    I'm having a hard time installing MS Office 2003 Proofing tools and have
    googled for an answer a couple of days without any luck. Every time I try
    and install the proofing tools it stops midway with a error message that
    says that the 'installation stopped premature because of an error.' I have
    installed Office 2003 with all updates.

    In the event veiwer I get this event:

    Event Type: Information
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 11708
    Date: 01.03.2007
    Time: 20:49:52
    User: adminstrator
    Computer: ***
    Description:
    Product: Microsoft Office 2003 Proofing Tools -- Installation operation
    failed.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 7b 39 30 31 46 30 34 30 {901F040
    0008: 39 2d 36 30 30 30 2d 31 9-6000-1
    0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
    0018: 2d 30 31 35 30 30 34 38 -0150048
    0020: 33 38 33 43 39 7d 383C9}

    What I've done so far is used "Windows installer clean up" on MS Office 2003
    and installed it again. Then I have run a couple of registry cleanup tools
    and a antivirus test. I've even deleted and regenerated a new profile. I've
    also gone through the registry, Component Services, and files to see if
    there could be a permission problem, but nope.

    Please I would very much appreciate anything that can help.



  2. #2
    Patti MacLeod Guest

    RE: Event ID 11708 MsiInstaller

    Hi McNeill,

    Perhaps the folks who frequent the newsgroup dedicated to MS Office setup
    could better assist you if you posted your question to them:

    microsoft.public.office.setup (newsreader)

    http://www.microsoft.com/communities...&lang=en&cr=US (web-based)



    Regards,

    --
    Patti MacLeod
    Microsoft MVP - Windows Shell/User


    "McNeill" wrote:

    > Hi,
    >
    > I'm having a hard time installing MS Office 2003 Proofing tools and have
    > googled for an answer a couple of days without any luck. Every time I try
    > and install the proofing tools it stops midway with a error message that
    > says that the 'installation stopped premature because of an error.' I have
    > installed Office 2003 with all updates.
    >
    > In the event veiwer I get this event:
    >
    > Event Type: Information
    > Event Source: MsiInstaller
    > Event Category: None
    > Event ID: 11708
    > Date: 01.03.2007
    > Time: 20:49:52
    > User: adminstrator
    > Computer: ***
    > Description:
    > Product: Microsoft Office 2003 Proofing Tools -- Installation operation
    > failed.
    >
    > For more information, see Help and Support Center at
    > http://go.microsoft.com/fwlink/events.asp.
    > Data:
    > 0000: 7b 39 30 31 46 30 34 30 {901F040
    > 0008: 39 2d 36 30 30 30 2d 31 9-6000-1
    > 0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
    > 0018: 2d 30 31 35 30 30 34 38 -0150048
    > 0020: 33 38 33 43 39 7d 383C9}
    >
    > What I've done so far is used "Windows installer clean up" on MS Office 2003
    > and installed it again. Then I have run a couple of registry cleanup tools
    > and a antivirus test. I've even deleted and regenerated a new profile. I've
    > also gone through the registry, Component Services, and files to see if
    > there could be a permission problem, but nope.
    >
    > Please I would very much appreciate anything that can help.
    >
    >
    >


  3. #3
    McNeill Guest

    Re: Event ID 11708 MsiInstaller

    Hi MacLeod

    Thank you for responding!

    Yes, I have asked for assistance on the Office misc and setup groups, but I
    have not received any answer. After googling have found that there are a few
    that have experienced the same problem, but with other programs. It looks
    like it is connected with Windows Installer and/ or COM+ and not necessarily
    the program.

    Regards,
    McNeill

    "Patti MacLeod" <pam120@nospamshaw.ca> wrote in message
    news:517E1CBE-8539-47C3-98EB-BF22863DAF8A@microsoft.com...
    > Hi McNeill,
    >
    > Perhaps the folks who frequent the newsgroup dedicated to MS Office setup
    > could better assist you if you posted your question to them:
    >
    > microsoft.public.office.setup (newsreader)
    >
    > http://www.microsoft.com/communities...&lang=en&cr=US
    > (web-based)
    >
    >
    >
    > Regards,
    >
    > --
    > Patti MacLeod
    > Microsoft MVP - Windows Shell/User
    >
    >
    > "McNeill" wrote:
    >
    >> Hi,
    >>
    >> I'm having a hard time installing MS Office 2003 Proofing tools and have
    >> googled for an answer a couple of days without any luck. Every time I try
    >> and install the proofing tools it stops midway with a error message that
    >> says that the 'installation stopped premature because of an error.' I
    >> have
    >> installed Office 2003 with all updates.
    >>
    >> In the event veiwer I get this event:
    >>
    >> Event Type: Information
    >> Event Source: MsiInstaller
    >> Event Category: None
    >> Event ID: 11708
    >> Date: 01.03.2007
    >> Time: 20:49:52
    >> User: adminstrator
    >> Computer: ***
    >> Description:
    >> Product: Microsoft Office 2003 Proofing Tools -- Installation operation
    >> failed.
    >>
    >> For more information, see Help and Support Center at
    >> http://go.microsoft.com/fwlink/events.asp.
    >> Data:
    >> 0000: 7b 39 30 31 46 30 34 30 {901F040
    >> 0008: 39 2d 36 30 30 30 2d 31 9-6000-1
    >> 0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
    >> 0018: 2d 30 31 35 30 30 34 38 -0150048
    >> 0020: 33 38 33 43 39 7d 383C9}
    >>
    >> What I've done so far is used "Windows installer clean up" on MS Office
    >> 2003
    >> and installed it again. Then I have run a couple of registry cleanup
    >> tools
    >> and a antivirus test. I've even deleted and regenerated a new profile.
    >> I've
    >> also gone through the registry, Component Services, and files to see if
    >> there could be a permission problem, but nope.
    >>
    >> Please I would very much appreciate anything that can help.
    >>
    >>
    >>




  4. #4
    McNeill Guest

    Re: Event ID 11708 MsiInstaller

    I see that I haven't metioned that I have Windows XP SP2 with all all
    updates, including windows installer 3.1 v2. Strangely enough it isn't in
    the add/ remove programs list, but it has said that it installed
    succesfully.


    "Patti MacLeod" <pam120@nospamshaw.ca> wrote in message
    news:517E1CBE-8539-47C3-98EB-BF22863DAF8A@microsoft.com...
    > Hi McNeill,
    >
    > Perhaps the folks who frequent the newsgroup dedicated to MS Office setup
    > could better assist you if you posted your question to them:
    >
    > microsoft.public.office.setup (newsreader)
    >
    > http://www.microsoft.com/communities...&lang=en&cr=US
    > (web-based)
    >
    >
    >
    > Regards,
    >
    > --
    > Patti MacLeod
    > Microsoft MVP - Windows Shell/User
    >
    >
    > "McNeill" wrote:
    >
    >> Hi,
    >>
    >> I'm having a hard time installing MS Office 2003 Proofing tools and have
    >> googled for an answer a couple of days without any luck. Every time I try
    >> and install the proofing tools it stops midway with a error message that
    >> says that the 'installation stopped premature because of an error.' I
    >> have
    >> installed Office 2003 with all updates.
    >>
    >> In the event veiwer I get this event:
    >>
    >> Event Type: Information
    >> Event Source: MsiInstaller
    >> Event Category: None
    >> Event ID: 11708
    >> Date: 01.03.2007
    >> Time: 20:49:52
    >> User: adminstrator
    >> Computer: ***
    >> Description:
    >> Product: Microsoft Office 2003 Proofing Tools -- Installation operation
    >> failed.
    >>
    >> For more information, see Help and Support Center at
    >> http://go.microsoft.com/fwlink/events.asp.
    >> Data:
    >> 0000: 7b 39 30 31 46 30 34 30 {901F040
    >> 0008: 39 2d 36 30 30 30 2d 31 9-6000-1
    >> 0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
    >> 0018: 2d 30 31 35 30 30 34 38 -0150048
    >> 0020: 33 38 33 43 39 7d 383C9}
    >>
    >> What I've done so far is used "Windows installer clean up" on MS Office
    >> 2003
    >> and installed it again. Then I have run a couple of registry cleanup
    >> tools
    >> and a antivirus test. I've even deleted and regenerated a new profile.
    >> I've
    >> also gone through the registry, Component Services, and files to see if
    >> there could be a permission problem, but nope.
    >>
    >> Please I would very much appreciate anything that can help.
    >>
    >>
    >>




  5. #5
    Patti MacLeod Guest

    Re: Event ID 11708 MsiInstaller

    Try creating a log file during installation. To do so, you'll need to know
    the path to filename ptk.msi on the install CD in order to key in the
    appropriate information within this command in a command window:

    msiexec.exe /i <path to product.msi> /l* c:\<logfilename>.txt

    I don't know the path to ptk.msi on the install CD, so let's say that your
    CDROM drive is drive D, that the path on the install CD is:
    Office 2003 Proofing Tools\Install
    and that the logfile that you want to create is named ptkmsi.txt
    With the install CD in the drive, open a command window and key in:

    msiexec.exe /i D:\Office 2003 Proofing Tools\Install\ptk.msi /l* c:\ptkmsi.txt

    After keying in the above command, hit ENTER (I think you probably know that
    already, but I have made erroneous assumptions in the past <g>)

    The installer should then run as before, except this time it will create a
    log file (ptkmsi.txt) that you can open and view for (hopefully) further
    information and/or error messages pertaining to the failure to install.



    Regards,

    --
    Patti MacLeod
    Microsoft MVP - Windows Shell/User


    "McNeill" wrote:

    > Hi MacLeod
    >
    > Thank you for responding!
    >
    > Yes, I have asked for assistance on the Office misc and setup groups, but I
    > have not received any answer. After googling have found that there are a few
    > that have experienced the same problem, but with other programs. It looks
    > like it is connected with Windows Installer and/ or COM+ and not necessarily
    > the program.
    >
    > Regards,
    > McNeill
    >
    > "Patti MacLeod" <pam120@nospamshaw.ca> wrote in message
    > news:517E1CBE-8539-47C3-98EB-BF22863DAF8A@microsoft.com...
    > > Hi McNeill,
    > >
    > > Perhaps the folks who frequent the newsgroup dedicated to MS Office setup
    > > could better assist you if you posted your question to them:
    > >
    > > microsoft.public.office.setup (newsreader)
    > >
    > > http://www.microsoft.com/communities...&lang=en&cr=US
    > > (web-based)
    > >
    > >
    > >
    > > Regards,
    > >
    > > --
    > > Patti MacLeod
    > > Microsoft MVP - Windows Shell/User
    > >
    > >
    > > "McNeill" wrote:
    > >
    > >> Hi,
    > >>
    > >> I'm having a hard time installing MS Office 2003 Proofing tools and have
    > >> googled for an answer a couple of days without any luck. Every time I try
    > >> and install the proofing tools it stops midway with a error message that
    > >> says that the 'installation stopped premature because of an error.' I
    > >> have
    > >> installed Office 2003 with all updates.
    > >>
    > >> In the event veiwer I get this event:
    > >>
    > >> Event Type: Information
    > >> Event Source: MsiInstaller
    > >> Event Category: None
    > >> Event ID: 11708
    > >> Date: 01.03.2007
    > >> Time: 20:49:52
    > >> User: adminstrator
    > >> Computer: ***
    > >> Description:
    > >> Product: Microsoft Office 2003 Proofing Tools -- Installation operation
    > >> failed.
    > >>
    > >> For more information, see Help and Support Center at
    > >> http://go.microsoft.com/fwlink/events.asp.
    > >> Data:
    > >> 0000: 7b 39 30 31 46 30 34 30 {901F040
    > >> 0008: 39 2d 36 30 30 30 2d 31 9-6000-1
    > >> 0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
    > >> 0018: 2d 30 31 35 30 30 34 38 -0150048
    > >> 0020: 33 38 33 43 39 7d 383C9}
    > >>
    > >> What I've done so far is used "Windows installer clean up" on MS Office
    > >> 2003
    > >> and installed it again. Then I have run a couple of registry cleanup
    > >> tools
    > >> and a antivirus test. I've even deleted and regenerated a new profile.
    > >> I've
    > >> also gone through the registry, Component Services, and files to see if
    > >> there could be a permission problem, but nope.
    > >>
    > >> Please I would very much appreciate anything that can help.
    > >>
    > >>
    > >>

    >
    >
    >


  6. #6
    McNeill Guest

    Re: Event ID 11708 MsiInstaller

    After going through the log file with a magnifying glass I found the error:
    StartCache: Error 0x80070002. So it was a registry error! I had the feeling
    that it was a registry problem, but would have never found it without
    consulting the log file.

    I am now a happy man as this has taken me several frustrating days to find.
    For some unexplainable reason I had not thought of generating a log file of
    the installation.

    Thank you!

    Regards,
    McNeill

    "Patti MacLeod" <pam120@nospamshaw.ca> wrote in message
    news:1DBA07CE-4163-496B-A6E4-8086FFA797EF@microsoft.com...
    > Try creating a log file during installation. To do so, you'll need to know
    > the path to filename ptk.msi on the install CD in order to key in the
    > appropriate information within this command in a command window:
    >
    > msiexec.exe /i <path to product.msi> /l* c:\<logfilename>.txt
    >
    > I don't know the path to ptk.msi on the install CD, so let's say that your
    > CDROM drive is drive D, that the path on the install CD is:
    > Office 2003 Proofing Tools\Install
    > and that the logfile that you want to create is named ptkmsi.txt
    > With the install CD in the drive, open a command window and key in:
    >
    > msiexec.exe /i D:\Office 2003 Proofing Tools\Install\ptk.msi /l*
    > c:\ptkmsi.txt
    >
    > After keying in the above command, hit ENTER (I think you probably know
    > that
    > already, but I have made erroneous assumptions in the past <g>)
    >
    > The installer should then run as before, except this time it will create a
    > log file (ptkmsi.txt) that you can open and view for (hopefully) further
    > information and/or error messages pertaining to the failure to install.
    >
    >
    >
    > Regards,
    >
    > --
    > Patti MacLeod
    > Microsoft MVP - Windows Shell/User
    >
    >
    > "McNeill" wrote:
    >
    >> Hi MacLeod
    >>
    >> Thank you for responding!
    >>
    >> Yes, I have asked for assistance on the Office misc and setup groups, but
    >> I
    >> have not received any answer. After googling have found that there are a
    >> few
    >> that have experienced the same problem, but with other programs. It looks
    >> like it is connected with Windows Installer and/ or COM+ and not
    >> necessarily
    >> the program.
    >>
    >> Regards,
    >> McNeill
    >>
    >> "Patti MacLeod" <pam120@nospamshaw.ca> wrote in message
    >> news:517E1CBE-8539-47C3-98EB-BF22863DAF8A@microsoft.com...
    >> > Hi McNeill,
    >> >
    >> > Perhaps the folks who frequent the newsgroup dedicated to MS Office
    >> > setup
    >> > could better assist you if you posted your question to them:
    >> >
    >> > microsoft.public.office.setup (newsreader)
    >> >
    >> > http://www.microsoft.com/communities...&lang=en&cr=US
    >> > (web-based)
    >> >
    >> >
    >> >
    >> > Regards,
    >> >
    >> > --
    >> > Patti MacLeod
    >> > Microsoft MVP - Windows Shell/User
    >> >
    >> >
    >> > "McNeill" wrote:
    >> >
    >> >> Hi,
    >> >>
    >> >> I'm having a hard time installing MS Office 2003 Proofing tools and
    >> >> have
    >> >> googled for an answer a couple of days without any luck. Every time I
    >> >> try
    >> >> and install the proofing tools it stops midway with a error message
    >> >> that
    >> >> says that the 'installation stopped premature because of an error.' I
    >> >> have
    >> >> installed Office 2003 with all updates.
    >> >>
    >> >> In the event veiwer I get this event:
    >> >>
    >> >> Event Type: Information
    >> >> Event Source: MsiInstaller
    >> >> Event Category: None
    >> >> Event ID: 11708
    >> >> Date: 01.03.2007
    >> >> Time: 20:49:52
    >> >> User: adminstrator
    >> >> Computer: ***
    >> >> Description:
    >> >> Product: Microsoft Office 2003 Proofing Tools -- Installation
    >> >> operation
    >> >> failed.
    >> >>
    >> >> For more information, see Help and Support Center at
    >> >> http://go.microsoft.com/fwlink/events.asp.
    >> >> Data:
    >> >> 0000: 7b 39 30 31 46 30 34 30 {901F040
    >> >> 0008: 39 2d 36 30 30 30 2d 31 9-6000-1
    >> >> 0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
    >> >> 0018: 2d 30 31 35 30 30 34 38 -0150048
    >> >> 0020: 33 38 33 43 39 7d 383C9}
    >> >>
    >> >> What I've done so far is used "Windows installer clean up" on MS
    >> >> Office
    >> >> 2003
    >> >> and installed it again. Then I have run a couple of registry cleanup
    >> >> tools
    >> >> and a antivirus test. I've even deleted and regenerated a new profile.
    >> >> I've
    >> >> also gone through the registry, Component Services, and files to see
    >> >> if
    >> >> there could be a permission problem, but nope.
    >> >>
    >> >> Please I would very much appreciate anything that can help.
    >> >>
    >> >>
    >> >>

    >>
    >>
    >>




  7. #7
    Patti MacLeod Guest

    Re: Event ID 11708 MsiInstaller

    You're welcome! :-)



    Regards,

    --
    Patti MacLeod
    Microsoft MVP - Windows Shell/User


    "McNeill" wrote:

    > After going through the log file with a magnifying glass I found the error:
    > StartCache: Error 0x80070002. So it was a registry error! I had the feeling
    > that it was a registry problem, but would have never found it without
    > consulting the log file.
    >
    > I am now a happy man as this has taken me several frustrating days to find.
    > For some unexplainable reason I had not thought of generating a log file of
    > the installation.
    >
    > Thank you!
    >
    > Regards,
    > McNeill
    >
    > "Patti MacLeod" <pam120@nospamshaw.ca> wrote in message
    > news:1DBA07CE-4163-496B-A6E4-8086FFA797EF@microsoft.com...
    > > Try creating a log file during installation. To do so, you'll need to know
    > > the path to filename ptk.msi on the install CD in order to key in the
    > > appropriate information within this command in a command window:
    > >
    > > msiexec.exe /i <path to product.msi> /l* c:\<logfilename>.txt
    > >
    > > I don't know the path to ptk.msi on the install CD, so let's say that your
    > > CDROM drive is drive D, that the path on the install CD is:
    > > Office 2003 Proofing Tools\Install
    > > and that the logfile that you want to create is named ptkmsi.txt
    > > With the install CD in the drive, open a command window and key in:
    > >
    > > msiexec.exe /i D:\Office 2003 Proofing Tools\Install\ptk.msi /l*
    > > c:\ptkmsi.txt
    > >
    > > After keying in the above command, hit ENTER (I think you probably know
    > > that
    > > already, but I have made erroneous assumptions in the past <g>)
    > >
    > > The installer should then run as before, except this time it will create a
    > > log file (ptkmsi.txt) that you can open and view for (hopefully) further
    > > information and/or error messages pertaining to the failure to install.
    > >
    > >
    > >
    > > Regards,
    > >
    > > --
    > > Patti MacLeod
    > > Microsoft MVP - Windows Shell/User


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