Windows won't shut down on brand new computer

[Shellzy]

I just bought a new computer this week (HP), and only once have I been able
to get it to shut down properly. Whenever I tell it to shut down, the
computer just stops doing anything. I can move my pointer around and access
the task manager through ctrl-alt-del. . . using the shut down menu from
there gets me one step further (to the shutting down screen), but it still
won't turn off without me doing it manually.
I checked the system events and found the same error occurring whenever I
would try to shut down. Here's the main information:
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Description:
The server {clsid value here} did not register with DCOM within the required
timeout.

I clicked the Microsoft link for more information, and was told to find the
clsid value in the registry, find the value data, and navigate to the program
on my computer to find the vendor that I need to contact.
Here's the problem:
All the value data gives me is CAutoUpdate Class 1.0. I can't find any
information on this anywhere.

Is this the AutoUpdate service for Windows? If so, would disabling the
service in msconfig fix the problem? If I'm completely wrong, does anyone
have any clue as to how I can fix this?

[MGGP]

I would use MSCONFIG to disable all items on the Startup
tab EXCEPT the anti-virus settings (then re-boot) and if
that allows the system to shutdown OK after the re-boot,
re-enable the settings one-at-a-time until you figure out
which one is causing the problem.

You may have to force a re-boot after changing the
settings using MSCONFIG.

This is almost certainly a software problem: a program
that is memory-resident is preventing Windows from
shutting down properly.

Good Luck !


>-----Original Message-----
>I just bought a new computer this week (HP), and only
once have I been able
>to get it to shut down properly. Whenever I tell it to
shut down, the
>computer just stops doing anything. I can move my pointer
around and access
>the task manager through ctrl-alt-del. . . using the shut
down menu from
>there gets me one step further (to the shutting down
screen), but it still
>won't turn off without me doing it manually.
>I checked the system events and found the same error
occurring whenever I
>would try to shut down. Here's the main information:
>Event Type: Error
>Event Source: DCOM
>Event Category: None
>Event ID: 10010
>Description:
>The server {clsid value here} did not register with DCOM
within the required
>timeout.
>
>I clicked the Microsoft link for more information, and
was told to find the
>clsid value in the registry, find the value data, and
navigate to the program
>on my computer to find the vendor that I need to contact.
>Here's the problem:
>All the value data gives me is CAutoUpdate Class 1.0. I
can't find any
>information on this anywhere.
>
>Is this the AutoUpdate service for Windows? If so, would
disabling the
>service in msconfig fix the problem? If I'm completely
wrong, does anyone
>have any clue as to how I can fix this?
>
>
>.
>

[Wesley Vogel]

[[You may receive the following message:
It is now safe to turn off your computer.]]
Your Computer May Not Shut Down After You Upgrade to Windows XP
http://support.microsoft.com/default...b;en-us;313290

Windows XP Stops Responding (Hangs) During Windows Shutdown
http://support.microsoft.com/default...;EN-US;q307274

Computer Does Not Shut Down Properly if Selective Suspend Is Enabled
http://support.microsoft.com/default...;EN-US;Q315664

WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING
http://aumha.org/win5/a/shtdwnxp.htm

Windows XP Boot Problems & Edits
http://www.kellys-korner-xp.com/win_xp_restart.htm

Troubleshooting Windows XP Shutdown Issues
http://www.theeldergeek.com/shutdown_issues_in_xp.htm

DCOM errors are annoying, but usually mean nothing.

http://www.microsoft.com/technet/sup...33&ProdVer=5.2



--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:2359133D-30AF-4C1D-A3A8-455ACB79BF0F@microsoft.com,
Shellzy <Shellzy@discussions.microsoft.com> hunted and pecked:
> I just bought a new computer this week (HP), and only once have I
> been able to get it to shut down properly. Whenever I tell it to
> shut down, the computer just stops doing anything. I can move my
> pointer around and access the task manager through ctrl-alt-del. . .
> using the shut down menu from there gets me one step further (to the
> shutting down screen), but it still won't turn off without me doing
> it manually.
> I checked the system events and found the same error occurring
> whenever I would try to shut down. Here's the main information:
> Event Type: Error
> Event Source: DCOM
> Event Category: None
> Event ID: 10010
> Description:
> The server {clsid value here} did not register with DCOM within the
> required timeout.
>
> I clicked the Microsoft link for more information, and was told to
> find the clsid value in the registry, find the value data, and
> navigate to the program on my computer to find the vendor that I need
> to contact.
> Here's the problem:
> All the value data gives me is CAutoUpdate Class 1.0. I can't find
> any information on this anywhere.
>
> Is this the AutoUpdate service for Windows? If so, would disabling
> the service in msconfig fix the problem? If I'm completely wrong,
> does anyone have any clue as to how I can fix this?

[Shellzy]

I ended up doing something similar after posting -- I ended up disabling HP's
AutoUpdate software (which I originally didn't think was the problem because
I would close it before shutting down and still have the problem), and so
far, the computer's shut down properly twice in a row. Hopefully it'll
continue.

Thanks.

"MGGP" wrote:

>
> I would use MSCONFIG to disable all items on the Startup
> tab EXCEPT the anti-virus settings (then re-boot) and if
> that allows the system to shutdown OK after the re-boot,
> re-enable the settings one-at-a-time until you figure out
> which one is causing the problem.
>
> You may have to force a re-boot after changing the
> settings using MSCONFIG.
>
> This is almost certainly a software problem: a program
> that is memory-resident is preventing Windows from
> shutting down properly.
>
> Good Luck !

[Shellzy]

I'd already looked at all of those Microsoft ones, and the outside sites
don't seem to be of much more help. . . most of them are referring to the
restart instead of shut down problem, and the one about the hanging doesn't
apply to my situation.

I think I managed to find the program that was causing all of the problems
though, so all is good.

Thanks anyway.

"Wesley Vogel" wrote:

> [[You may receive the following message:
> It is now safe to turn off your computer.]]
> Your Computer May Not Shut Down After You Upgrade to Windows XP
> http://support.microsoft.com/default...b;en-us;313290
>
> Windows XP Stops Responding (Hangs) During Windows Shutdown
> http://support.microsoft.com/default...;EN-US;q307274
>
> Computer Does Not Shut Down Properly if Selective Suspend Is Enabled
> http://support.microsoft.com/default...;EN-US;Q315664
>
> WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING
> http://aumha.org/win5/a/shtdwnxp.htm
>
> Windows XP Boot Problems & Edits
> http://www.kellys-korner-xp.com/win_xp_restart.htm
>
> Troubleshooting Windows XP Shutdown Issues
> http://www.theeldergeek.com/shutdown_issues_in_xp.htm
>
> DCOM errors are annoying, but usually mean nothing.
>
> http://www.microsoft.com/technet/sup...33&ProdVer=5.2
>
>
>
> --
> Hope this helps. Let us know.
>
> Wes
> MS-MVP Windows Shell/User

[Wesley Vogel]

HP strikes again. Glad you got it worked out. :-)

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:0C0B31F0-A78A-411F-843A-EDE31054E06D@microsoft.com,
Shellzy <Shellzy@discussions.microsoft.com> hunted and pecked:
> I ended up doing something similar after posting -- I ended up
> disabling HP's AutoUpdate software (which I originally didn't think
> was the problem because I would close it before shutting down and
> still have the problem), and so far, the computer's shut down
> properly twice in a row. Hopefully it'll continue.
>
> Thanks.
>
> "MGGP" wrote:
>
>>
>> I would use MSCONFIG to disable all items on the Startup
>> tab EXCEPT the anti-virus settings (then re-boot) and if
>> that allows the system to shutdown OK after the re-boot,
>> re-enable the settings one-at-a-time until you figure out
>> which one is causing the problem.
>>
>> You may have to force a re-boot after changing the
>> settings using MSCONFIG.
>>
>> This is almost certainly a software problem: a program
>> that is memory-resident is preventing Windows from
>> shutting down properly.
>>
>> Good Luck !

[Dave1987]

ive had something similar it hangs and i have to hold the power button ive
tried reading around then when i used ctrl+alt+del then click on log off it
will log me off ive seen "cdfmon" isnt responding box a few times could any1
give me some advice?

"Shellzy" wrote:

> I'd already looked at all of those Microsoft ones, and the outside sites
> don't seem to be of much more help. . . most of them are referring to the
> restart instead of shut down problem, and the one about the hanging doesn't
> apply to my situation.
>
> I think I managed to find the program that was causing all of the problems
> though, so all is good.
>
> Thanks anyway.
>
> "Wesley Vogel" wrote:
>
> > [[You may receive the following message:
> > It is now safe to turn off your computer.]]
> > Your Computer May Not Shut Down After You Upgrade to Windows XP
> > http://support.microsoft.com/default...b;en-us;313290
> >
> > Windows XP Stops Responding (Hangs) During Windows Shutdown
> > http://support.microsoft.com/default...;EN-US;q307274
> >
> > Computer Does Not Shut Down Properly if Selective Suspend Is Enabled
> > http://support.microsoft.com/default...;EN-US;Q315664
> >
> > WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING
> > http://aumha.org/win5/a/shtdwnxp.htm
> >
> > Windows XP Boot Problems & Edits
> > http://www.kellys-korner-xp.com/win_xp_restart.htm
> >
> > Troubleshooting Windows XP Shutdown Issues
> > http://www.theeldergeek.com/shutdown_issues_in_xp.htm
> >
> > DCOM errors are annoying, but usually mean nothing.
> >
> > http://www.microsoft.com/technet/sup...33&ProdVer=5.2
> >
> >
> >
> > --
> > Hope this helps. Let us know.
> >
> > Wes
> > MS-MVP Windows Shell/User
>