Adobe Reader

I have been using Adobe 7.0.8, and want to upgrade to Adobe 8.0. I've tried
to uninstall the old version first, but I get the message (under both remove
and change) Patch Package cannot be opened. When I try to install Abode 8.0 I
get a 1714 error message. Older version of Adobe Reader 8 can't be removed.
Any suggestions on how to remove the old version?

andym wrote:
> I have been using Adobe 7.0.8, and want to upgrade to Adobe 8.0.
> I've tried to uninstall the old version first, but I get the
> message (under both remove and change) Patch Package cannot be
> opened. When I try to install Abode 8.0 I get a 1714 error message.
> Older version of Adobe Reader 8 can't be removed. Any suggestions
> on how to remove the old version?

Download and reinstall 7.0.8 - then reboot and then uninstall it.
http://www.adobe.com/products/acroba...lversions.html

Also - go to Adobe's site for better help with Adobe's products. =)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

andym wrote:
> I have been using Adobe 7.0.8, and want to upgrade to Adobe 8.0. I've tried
> to uninstall the old version first, but I get the message (under both remove
> and change) Patch Package cannot be opened. When I try to install Abode 8.0 I
> get a 1714 error message. Older version of Adobe Reader 8 can't be removed.
> Any suggestions on how to remove the old version?


Contact Adobe for assistance with their product. This is a Windows
newsgroup; totally different companies and products.


--

Bruce Chambers

Help us help you:
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safety deserve neither liberty nor safety. -Benjamin Franklin

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[Searcher]

actually it is really a Microsoft-problem!

and here is the solution: ( error 1714 )

http://www.adobe.com/cfusion/knowled....cfm?id=320310

http://support.microsoft.com

msicuu2.exe

( download msicuu.exe and save it somewhere , double-click it and follow the onscreen instructions, Identify the version of Adobe Reader that is causing the issue and correctly remove it using the following steps: ..........)etc.

believe me - it works, I´d searched for a long time, ´till Í´ve found this solution!!

Searcher wrote:
> actually it is really a Microsoft-problem!
>
> and here is the solution: ( error 1714 )
>
> http://www.adobe.com/cfusion/knowled....cfm?id=320310
>
> http://support.microsoft.com
>
> msicuu2.exe
>
> ( download msicuu.exe and save it somewhere , double-click it and
> follow the onscreen instructions, Identify the version of Adobe
> Reader that is causing the issue and correctly remove it using the
> following steps: ..........)etc.
>
> believe me - it works, I´d searched for a long time, ´till Í´ve
> found this solution!!


It is *not* a Microsoft problem.

Notice that solutions 1-3 are Adobe solutions...
Then adobe turns to a Microsoft tool that is not made for this specific
problem - but to help with a similar issue and this problem *may* be
related. The solution may/may not work.

The easiest thing to do is to reinstall the bum application (same version)
and then uninstall it. That way - if you have no corruption - the bum
application will write its uninstall information to the registry correctly
and it should also be able to be uninstalled correctly.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

[Searcher]

ok!

I´m quite sure you are right!!

("<
_ (,,) _
//


Nevertheless - the tool msicuu.exe works as solution !! :-))