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Thread: Windows Media Player has encountered a problem and needs to close

  1. #1
    Join Date
    Jul 2006
    Posts
    191

    Windows Media Player has encountered a problem and needs to close

    I am getting the above error when I want to play the mpeg files, below is its full description:

    AppName: wmplayer.exe
    AppVer: 11.0.5721.5145
    ModName: unknown
    ModVer: 0.0.0.0
    Offset 00000000

    Exception Info
    Code: 0xc0000005 Flags: 00000000 Record and address 0x0000000000000000

    Any help would be appreicated.

  2. #2
    Join Date
    Oct 2005
    Posts
    449

    RE: Windows Media Player has encountered a problem and needs to close

    Can you go to start and then run and then type DEVMGMT.MSC. After that highlight the Sound Device > Action Menu > Uninstall and then restart teh computer. Aftert that try to find the device drivers again automatically.

  3. #3
    Join Date
    Jul 2006
    Posts
    191

    RE: Windows Media Player has encountered a problem and needs to cl

    Are you trying to say that C-Media AC 97 Audio Device and LegacyAudio Drivers that you want to install? It will only happen when trying to view mpegs and not music files. Thanks

  4. #4
    Join Date
    Sep 2005
    Posts
    179

    RE: Windows Media Player has encountered a problem and needs to close

    You can try to uninstall WMP 11 from the Control panel and then reinstall it again. Also make sure you choose the right version for your system, that is, whether 32bit or 64bit, download from below link

    http://www.microsoft.com/en-in/downl...s.aspx?id=8163

  5. #5
    Join Date
    Sep 2008
    Posts
    1
    I've had this problem for a couple of weeks now and still don't know how I got it.I was using WMP 9 when it started.I tried a lot of the advise on these forums and nothing worked. By persistence,not knowledge,I found this fix and,happy days,it worked.

    I forgot to mention,along the way I switched to WMP 11.I'm assuming the fix works in all versions.
    Last edited by evercelt; 24-09-2008 at 11:39 PM.

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