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Smart Bridge Alerts motive error

Windows XP Support


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  #1  
Old 08-01-2007
johnhofy
 
Posts: n/a
Smart Bridge Alerts motive error

I am running Windows XP Home
During start up I get the message:
Blue box at top of error message states:
(Smart Bridge Alerts motive SB.exe-1 entry point not found)
White area of error message states:
(The procedure entry point get process image file name W
Could not be located in the dynamic link library PSAPI.DLL)
Otherwise the computer runs fine.


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  #2  
Old 08-01-2007
Patti MacLeod
 
Posts: n/a
Re: Smart Bridge Alerts motive error

Hi johnhofy,

From previous IE7 Release Notes:

"SmartBridge is distributing an old version of PSAPI.DLL. As a result, users
may receive the following error message after installation of Internet
Explorer 7 Beta:
SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
point GetProcessImageFileNameW could not be located in the dynamic link
library PSAPI.DLL

To work around this error:
Navigate to the installation location for SmartBridge (\Program
Files\Verizon...\Smart...)
Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
Do NOT rename the PSAPI.DLL file in the Windows\System32 folder
Restart the computer
The program will find the new PSAPI.DLL in the \Windows\System32 directory
and function normally.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"johnhofy" <johnhofy@discussions.microsoft.com> wrote in message
news:182F3533-1876-4EE7-895C-166D854BB88B@microsoft.com...
>I am running Windows XP Home
> During start up I get the message:
> Blue box at top of error message states:
> (Smart Bridge Alerts motive SB.exe-1 entry point not found)
> White area of error message states:
> (The procedure entry point get process image file name W
> Could not be located in the dynamic link library PSAPI.DLL)
> Otherwise the computer runs fine.
>



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  #3  
Old 18-01-2007
Joy
 
Posts: n/a
Re: Smart Bridge Alerts motive error

Patti~ Could you please explain exactly where I would go and exactly what to
type to fix this smartbridge alert problem. I'm a new user. I went to Search
and typed in Program Files\Verizon\Smartbridge with no results. I would
really appreciate your guidance. ~Joy

"Patti MacLeod" wrote:

> Hi johnhofy,
>
> From previous IE7 Release Notes:
>
> "SmartBridge is distributing an old version of PSAPI.DLL. As a result, users
> may receive the following error message after installation of Internet
> Explorer 7 Beta:
> SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
> point GetProcessImageFileNameW could not be located in the dynamic link
> library PSAPI.DLL
>
> To work around this error:
> Navigate to the installation location for SmartBridge (\Program
> Files\Verizon...\Smart...)
> Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
> Do NOT rename the PSAPI.DLL file in the Windows\System32 folder
> Restart the computer
> The program will find the new PSAPI.DLL in the \Windows\System32 directory
> and function normally.
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "johnhofy" <johnhofy@discussions.microsoft.com> wrote in message
> news:182F3533-1876-4EE7-895C-166D854BB88B@microsoft.com...
> >I am running Windows XP Home
> > During start up I get the message:
> > Blue box at top of error message states:
> > (Smart Bridge Alerts motive SB.exe-1 entry point not found)
> > White area of error message states:
> > (The procedure entry point get process image file name W
> > Could not be located in the dynamic link library PSAPI.DLL)
> > Otherwise the computer runs fine.
> >

>
>
>

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  #4  
Old 18-01-2007
Patti MacLeod
 
Posts: n/a
Re: Smart Bridge Alerts motive error

Hi Joy,

Do a Search for PSAPI.DLL and rename all, except the one in the
Windows\System32 folder, to PSAPI.OLD



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"Joy" wrote:

> Patti~ Could you please explain exactly where I would go and exactly what to
> type to fix this smartbridge alert problem. I'm a new user. I went to Search
> and typed in Program Files\Verizon\Smartbridge with no results. I would
> really appreciate your guidance. ~Joy
>
> "Patti MacLeod" wrote:
>
> > Hi johnhofy,
> >
> > From previous IE7 Release Notes:
> >
> > "SmartBridge is distributing an old version of PSAPI.DLL. As a result, users
> > may receive the following error message after installation of Internet
> > Explorer 7 Beta:
> > SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
> > point GetProcessImageFileNameW could not be located in the dynamic link
> > library PSAPI.DLL
> >
> > To work around this error:
> > Navigate to the installation location for SmartBridge (\Program
> > Files\Verizon...\Smart...)
> > Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
> > Do NOT rename the PSAPI.DLL file in the Windows\System32 folder
> > Restart the computer
> > The program will find the new PSAPI.DLL in the \Windows\System32 directory
> > and function normally.
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> > "johnhofy" <johnhofy@discussions.microsoft.com> wrote in message
> > news:182F3533-1876-4EE7-895C-166D854BB88B@microsoft.com...
> > >I am running Windows XP Home
> > > During start up I get the message:
> > > Blue box at top of error message states:
> > > (Smart Bridge Alerts motive SB.exe-1 entry point not found)
> > > White area of error message states:
> > > (The procedure entry point get process image file name W
> > > Could not be located in the dynamic link library PSAPI.DLL)
> > > Otherwise the computer runs fine.
> > >

> >
> >
> >

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  #5  
Old 21-01-2007
Joy
 
Posts: n/a
Re: Smart Bridge Alerts motive error

Thanks, Patti!

"Patti MacLeod" wrote:

> Hi Joy,
>
> Do a Search for PSAPI.DLL and rename all, except the one in the
> Windows\System32 folder, to PSAPI.OLD
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
>
> "Joy" wrote:
>
> > Patti~ Could you please explain exactly where I would go and exactly what to
> > type to fix this smartbridge alert problem. I'm a new user. I went to Search
> > and typed in Program Files\Verizon\Smartbridge with no results. I would
> > really appreciate your guidance. ~Joy
> >
> > "Patti MacLeod" wrote:
> >
> > > Hi johnhofy,
> > >
> > > From previous IE7 Release Notes:
> > >
> > > "SmartBridge is distributing an old version of PSAPI.DLL. As a result, users
> > > may receive the following error message after installation of Internet
> > > Explorer 7 Beta:
> > > SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
> > > point GetProcessImageFileNameW could not be located in the dynamic link
> > > library PSAPI.DLL
> > >
> > > To work around this error:
> > > Navigate to the installation location for SmartBridge (\Program
> > > Files\Verizon...\Smart...)
> > > Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
> > > Do NOT rename the PSAPI.DLL file in the Windows\System32 folder
> > > Restart the computer
> > > The program will find the new PSAPI.DLL in the \Windows\System32 directory
> > > and function normally.
> > >
> > >
> > >
> > > Regards,
> > >
> > > --
> > > Patti MacLeod
> > > Microsoft MVP - Windows Shell/User
> > >
> > > "johnhofy" <johnhofy@discussions.microsoft.com> wrote in message
> > > news:182F3533-1876-4EE7-895C-166D854BB88B@microsoft.com...
> > > >I am running Windows XP Home
> > > > During start up I get the message:
> > > > Blue box at top of error message states:
> > > > (Smart Bridge Alerts motive SB.exe-1 entry point not found)
> > > > White area of error message states:
> > > > (The procedure entry point get process image file name W
> > > > Could not be located in the dynamic link library PSAPI.DLL)
> > > > Otherwise the computer runs fine.
> > > >
> > >
> > >
> > >

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  #6  
Old 21-01-2007
Patti MacLeod
 
Posts: n/a
Re: Smart Bridge Alerts motive error

You're welcome! :-)



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"Joy" wrote:

> Thanks, Patti!
>
> "Patti MacLeod" wrote:
>
> > Hi Joy,
> >
> > Do a Search for PSAPI.DLL and rename all, except the one in the
> > Windows\System32 folder, to PSAPI.OLD
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> >
> > "Joy" wrote:
> >
> > > Patti~ Could you please explain exactly where I would go and exactly what to
> > > type to fix this smartbridge alert problem. I'm a new user. I went to Search
> > > and typed in Program Files\Verizon\Smartbridge with no results. I would
> > > really appreciate your guidance. ~Joy
> > >
> > > "Patti MacLeod" wrote:
> > >
> > > > Hi johnhofy,
> > > >
> > > > From previous IE7 Release Notes:
> > > >
> > > > "SmartBridge is distributing an old version of PSAPI.DLL. As a result, users
> > > > may receive the following error message after installation of Internet
> > > > Explorer 7 Beta:
> > > > SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
> > > > point GetProcessImageFileNameW could not be located in the dynamic link
> > > > library PSAPI.DLL
> > > >
> > > > To work around this error:
> > > > Navigate to the installation location for SmartBridge (\Program
> > > > Files\Verizon...\Smart...)
> > > > Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
> > > > Do NOT rename the PSAPI.DLL file in the Windows\System32 folder
> > > > Restart the computer
> > > > The program will find the new PSAPI.DLL in the \Windows\System32 directory
> > > > and function normally.
> > > >
> > > >
> > > >
> > > > Regards,
> > > >
> > > > --
> > > > Patti MacLeod
> > > > Microsoft MVP - Windows Shell/User
> > > >
> > > > "johnhofy" <johnhofy@discussions.microsoft.com> wrote in message
> > > > news:182F3533-1876-4EE7-895C-166D854BB88B@microsoft.com...
> > > > >I am running Windows XP Home
> > > > > During start up I get the message:
> > > > > Blue box at top of error message states:
> > > > > (Smart Bridge Alerts motive SB.exe-1 entry point not found)
> > > > > White area of error message states:
> > > > > (The procedure entry point get process image file name W
> > > > > Could not be located in the dynamic link library PSAPI.DLL)
> > > > > Otherwise the computer runs fine.
> > > > >
> > > >
> > > >
> > > >

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  #7  
Old 09-02-2007
IrishEyes
 
Posts: n/a
Re: Smart Bridge Alerts motive error

Thank you, Patti, for explaining the fix for this alert...I came across the
newsgroup link thru the Help Ctr and I now see more posts to view to get good
advice on alerts, errors, and the recent updated IE7 which was
installed...again, thank you!
IrishEyes

"Patti MacLeod" wrote:

> Hi johnhofy,
>
> From previous IE7 Release Notes:
>
> "SmartBridge is distributing an old version of PSAPI.DLL. As a result, users
> may receive the following error message after installation of Internet
> Explorer 7 Beta:
> SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
> point GetProcessImageFileNameW could not be located in the dynamic link
> library PSAPI.DLL
>
> To work around this error:
> Navigate to the installation location for SmartBridge (\Program
> Files\Verizon...\Smart...)
> Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
> Do NOT rename the PSAPI.DLL file in the Windows\System32 folder
> Restart the computer
> The program will find the new PSAPI.DLL in the \Windows\System32 directory
> and function normally.
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "johnhofy" <johnhofy@discussions.microsoft.com> wrote in message
> news:182F3533-1876-4EE7-895C-166D854BB88B@microsoft.com...
> >I am running Windows XP Home
> > During start up I get the message:
> > Blue box at top of error message states:
> > (Smart Bridge Alerts motive SB.exe-1 entry point not found)
> > White area of error message states:
> > (The procedure entry point get process image file name W
> > Could not be located in the dynamic link library PSAPI.DLL)
> > Otherwise the computer runs fine.
> >

>
>
>

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  #8  
Old 10-02-2007
Patti MacLeod
 
Posts: n/a
Re: Smart Bridge Alerts motive error

You're very welcome :-)

Yes, these newsgroups are an excellent resource....I'm glad that you found
them.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"IrishEyes" wrote:

> Thank you, Patti, for explaining the fix for this alert...I came across the
> newsgroup link thru the Help Ctr and I now see more posts to view to get good
> advice on alerts, errors, and the recent updated IE7 which was
> installed...again, thank you!
> IrishEyes
>
> "Patti MacLeod" wrote:
>
> > Hi johnhofy,
> >
> > From previous IE7 Release Notes:
> >
> > "SmartBridge is distributing an old version of PSAPI.DLL. As a result, users
> > may receive the following error message after installation of Internet
> > Explorer 7 Beta:
> > SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
> > point GetProcessImageFileNameW could not be located in the dynamic link
> > library PSAPI.DLL
> >
> > To work around this error:
> > Navigate to the installation location for SmartBridge (\Program
> > Files\Verizon...\Smart...)
> > Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
> > Do NOT rename the PSAPI.DLL file in the Windows\System32 folder
> > Restart the computer
> > The program will find the new PSAPI.DLL in the \Windows\System32 directory
> > and function normally.
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> > "johnhofy" <johnhofy@discussions.microsoft.com> wrote in message
> > news:182F3533-1876-4EE7-895C-166D854BB88B@microsoft.com...
> > >I am running Windows XP Home
> > > During start up I get the message:
> > > Blue box at top of error message states:
> > > (Smart Bridge Alerts motive SB.exe-1 entry point not found)
> > > White area of error message states:
> > > (The procedure entry point get process image file name W
> > > Could not be located in the dynamic link library PSAPI.DLL)
> > > Otherwise the computer runs fine.
> > >

> >
> >
> >

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