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Faulting App 'explorer.exe', Faulting Module 'ntdll.dll'

Windows XP Support


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  #1  
Old 19-12-2006
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Join Date: Feb 2006
Posts: 106
Faulting App 'explorer.exe', Faulting Module 'ntdll.dll'

There is a client who has some issues on his system, when trying to browse my computer, either by way of double click or right click the shell crashes with an application error. The computer is running on Windows XP SP2 and office 2003. It is updated to the latest patches. I did a scan for malware and removed some corrupted software as well. This computer has got Norton SystemWorks with GoBack and I think that it might have something to do with the issue. It is actually limiting me from deleting explorer.exe, as it comes up "access denied". Can anyone please help.

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  #2  
Old 19-12-2006
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Join Date: Jan 2006
Posts: 2,254
Re: Faulting App 'explorer.exe', Faulting Module 'ntdll.dll'

Can you check the Event Viewer for some error reports in the System and Application logs for the last boot and post the results. You can access the Event Viewer by choosing Start > Administrative Tools > and Event Viewer. Check the below link for more information:

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default...308427&sd=tech
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  #3  
Old 19-12-2006
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Join Date: Feb 2006
Posts: 106
Re: Faulting App 'explorer.exe', Faulting Module 'ntdll.dll'

Thanks, after going in the Event Viewer I found some reports in System log, which I have pasted below:

Warning:
"Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1015
Date: 12/12/2006
Time: 2:25:25 p.m.
User: S-1-5-21-299502267-507921405-725345543-1004
Computer: BRIANS-PC
Description:
Failed to connect to server. Error: 0x800401F0

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."
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  #4  
Old 20-12-2006
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Join Date: Sep 2005
Posts: 1,466
Re: Faulting App 'explorer.exe', Faulting Module 'ntdll.dll'

Check the "Event ID 1015 is logged in the Application log when you use the HotFix program to install Office updates" from the below link:

http://support.microsoft.com/default.aspx/kb/907341
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