No Black Supply: Insert ink cartridge NOW (HP oj d145)

[Viensterrr]

Can anyone tell me what is the meaning of this error. I am using HP OfficeJet d145 and getting this error "No Black Supply: Insert ink cartridge NOW to prevent damaging the product." I have inserted and reinserted the HP black ink printer cartridge but I am still getting this error from my HP printer? Does anyone have any solution? Thanks.

[JUSTICE]

You can try to chat with an HP/Compaq Online Technician from the below link:
http://welcome.hp.com/country/us/en/contact/chat_1.html

[Viensterrr]

So I disconnected it for an hour but it will still give the same error message. I think that if I should remove the Cmos battery and short the terminals on the board at the left side of the printer near the front, the it will work?

[Viensterrr]

So after contacting them they told me the number of times you reinstall an ink cartridge and if you exceed a set amount, then it will not let you use that ink cartridge again, even when its filled to the brim with pristine high quality ink. They forced me to buy a new black ink cartridge and so I bought it and it is working fine now.

[mathewdavid]

I agree with Carey Frisch.You have to contact with technisian of HP.

[mauricio]

yes hp & compaq provide a good customer service, I had face same problem before but I had used compatible ink cartridge so I haven't get any customer service. recently I switch to new ink retailer, it is too early for me to say about customer service but they offer money-back guarantee with live chat support.