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Thread: Windows Explorer has encountered a problem

  1. #1
    Join Date
    Jul 2009
    Posts
    2

    Windows Explorer has encountered a problem

    Hi Friends

    I keep getting this message" Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."

    The error signature is:
    AppName: explorer.exe
    AppVer: 6.0.2900.5512
    ModName: unknown
    ModVer: 0.0.0.0
    Offset: 04304ff8

    This is happening too frequently and it is frustrating. Please guide me.

  2. #2
    Join Date
    Sep 2004
    Posts
    76
    You should always provides as much details as you can about the system so that we can analyze the cause of the problem. Anyways, Can you tell me what exact edition of Windows XP you are using? Is it having any Service Pack installed? You said you are using IE6 browser, any specific reason for the same as Internet Explorer 7 is already available.

    Apart from this what security suites you have installed on your computer? Whats the Antivirus, AntiSpyware, etc?

  3. #3
    Join Date
    Jul 2009
    Posts
    2

    Re: Windows Explorer has encountered a problem

    Hi Shenan

    Windows XP what? Windows XP Professional version 2002
    What service pack level? SP3
    Any reason you are still running Internet Explorer 6? (7 is what I
    recommend.) Using IE7
    What AntiVirus software do you use? Symantec ANTIVIRUS
    What AntiSpyware applications have you scanned with? SPYWAREBLASTER, SUPERANTISPYWARE, WINDOWS DEFENDER. I use all 3.
    Are your backups current? YES
    Do you use any imaging software (disk imaging that is...)? NO
    Are your OS and other application patches up to date? YES

  4. #4
    Join Date
    Apr 2008
    Posts
    4,088

    Re: Windows Explorer has encountered a problem

    You either to disable script debugging or to update the Pdm.dll file. If you must have the script debugging capability, you have to update the Pdm.dll file. To update your version of the Pdm.dll file, go to the "Download the updates to the Pdm.dll from the product update Web site" section. Otherwise, to avoid this error, disable script debugging in Internet Explorer. If you are running Windows XP, use Guided Help to disable script debugging. If you are running any other operating system, go to the "Manually disable script debugging" section.

  5. #5
    Join Date
    Sep 2005
    Posts
    185
    Hello Deepak. Simply Download and install Malwarebytes. Do Google for the download link. Once installed update it to the most recent version and perform a full dell scan of your system. I guess there is some malware on your system creating this problem.

  6. #6
    Join Date
    Sep 2004
    Posts
    66

    Re: Windows Explorer has encountered a problem

    Try disabling all the third-party shell extensions to see if that fixes the problem. If so, you may have to isolate the problematic shell extension and remove it from the system.

  7. #7
    Join Date
    Nov 2009
    Posts
    1

    Re: Windows Explorer has encountered a problem

    Windows Explorer has encountered a problem and needs to close. We are
    sorry for the inconvenience.

    If you were in the middle of something, the information you were working on
    might be lost.
    For more information about this error, click here.""

    I had this problem and to fix mine I found that it was a problem with Quicktime. I pressed the delete button at startup and started the computer in Safemode. I pressed alt control and delete and looked in Task Manager, Applications, and found that quicktime was running, I uninstalled Quicktime and then went on the internet and reinstalled it and have had no problems since. Hope this works for you.

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