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Blue screen

Windows XP Support


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  #1  
Old 18-09-2005
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Join Date: Jun 2006
Posts: 47
Blue screen

I was playing a game from a disc and when the game finished then I cannot exit the game as none of the buttons were working. After restarting my pc, I had a blue screen and I have copied the event viewer details below:

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 18/09/2005
Time: 17:24:52
User: N/A
Computer: KEN
Description:
Error code 100000c5, parameter1 00000004, parameter2 00000002, parameter300000001, parameter4 8054ae34.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 63 100000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 34 2c 20 000004,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 38 30 35 34 01, 8054
0050: 61 65 33 34 ae34

Any help would be appreciated.

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  #2  
Old 30-08-2008
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Join Date: Oct 2005
Posts: 449
The error that you are getting might be happening due to bad RAM or bad driver for software installed or Bad graphic card and also an infection. Have you tried to boot with last good known configucation from the Boot options? You can try to test your ram and the hard drive health. Incase the procedure is too much for you then you can take the machine to your local repair shop to solve it for you.
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  #3  
Old 12-01-2009
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Join Date: Jan 2009
Posts: 4
Blue screen

Computer shut down with blue screen last night after I update my norton. After I reboot it, it showed "http://oca.microsoft.com/resredir.aspx?sid=1512&Bucket+OLD_IMAGE_w22n51.sys_IBM_ibmpmdrv&State=0&LCID=1033&OS=5.1.2600.2.0001 0100.2.0" Application not found

I am quite naive about computer and I don't know what should I do now?

Anyone can help?

Thanks a lot

Last edited by chacha : 12-01-2009 at 01:15 AM.
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  #4  
Old 12-01-2009
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Join Date: Nov 2005
Posts: 1,323
Re: Blue screen

Can you tell us what is your computer make and mode, is your computer still booting? Also post any Stop error messages that you are getting in your next reply. Try to disable automatic restart on system failure. It will help by allowing time to write down the stop code properly. Keep pressing the F8 key during Start-Up and select option - Disable automatic restart on system failure. Do not re-enable automatic restart on system failure. Check for variants of the Stop Error message.
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  #5  
Old 12-01-2009
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Join Date: Jan 2009
Posts: 4
Re: Blue screen

Thanks a lot,

What I posted before was the complete copy of the Error report I got when automatic reboot the system.

I just uninstall my Norton. So far it runs good, but I just wondering whether there is real conflict between Norton and Windows XP. I will try your method, if the blue screen showed up again and take down the Error showed on the screen.

I am using wireless for my internet connection. It seems there is not any yellow question marks in Device Manager. But there is red X on Cisco Systems VPN Adapter
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  #6  
Old 12-01-2009
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Join Date: Oct 2005
Posts: 2,357
Re: Blue screen

Could you tell us what version of Norton are you using? What is your computer make and model? What is the CPU and how much RAM does your computer have? Can you right click on my computer icon on your desktop and choose Properties to get this information. Also try to press Ctrl+Alt+Delete to select Task Manager and click the Performance Tab. Under Commit Charge what is the Total, the Limit and the Peak?

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
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  #7  
Old 12-01-2009
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Join Date: Jan 2009
Posts: 4
Re: Blue screen

my norton is quite old one, if I remember correct, it is 2004 version. Right not I uninstall it. My laptop is IBM R51. Cup is Intel(R) Pentium(R) M processor 1500MHz, 1.5 GHz, 1.00GB of RAM.

Under commit charge, it showes:
Total is 555480, Limit 2523360 and peak is 558728


The following msg were copied form Even Viewer(I am not very sure that I copy the right things,but they are errors showed in Even Viewer), you can see some of them are the same.
Error code 1000000a, parameter1 ff1701f0, parameter2 00000002, parameter3 00000000, parameter4 804d9f68.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Error code 1000000a, parameter1 ff1701f0, parameter2 00000002, parameter3 00000000, parameter4 804d9f68.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Timeout (30000 milliseconds) waiting for a transaction response from the stisvc service.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Error code 1000000a, parameter1 ff1701f0, parameter2 00000002, parameter3 00000000, parameter4 804d9f68.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Thanks again for your help!!
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  #8  
Old 12-01-2009
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Join Date: Jan 2009
Posts: 4
Re: Blue screen

The following message was showed on the blue screen

A problem has been detected and windows has been shut down to prevent damage to your computer.

IRQL_NOT_LESS_OR_EQUAL


Technical Information

*** STOP: 0X0000000A (0XFF1701F0, 0X00000002, 0X00000000, 0X804D9F68)

Beginning dump of physical memory
physical memory dump complete

contact your system administrater or technical support group for future assistance.


Thanks a lot
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  #9  
Old 12-01-2009
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Join Date: Jan 2006
Posts: 3,782
Re: Blue screen

This Stop error message usually occurs during installation when there was an attempt in kernel mode to touch pageable memory at too high a process internal request level (IRQL). Typically, this error occurs when a driver uses an incorrect memory address. To solve this issue, follow the steps given in this link - http://support.microsoft.com/kb/314063
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